Contacting the council

All lines are open Monday to Friday between 9am and 5pm unless otherwise stated. Lines are closed Saturdays, Sundays and public holidays. An out of hours service is available for emergencies.

Emergencies out of hours information

Our switchboard number is 020 8748 3020.

View our telephone monitoring policy.

Text Relay Service: Deaf and hard of hearing customers who want to use the Text Relay Service, please dial 18001 followed by the council switchboard number, 0208 748 3020.

H&F CAN (Community Aid Network) and shielded residents

Our taskforce of H&F CAN volunteers can support H&F residents during the coronavirus pandemic. If you or a friend or relative need urgent support with food shopping, loneliness, bereavement or isolation please email or call us.

Email: can@lbhf.gov.uk

Freephone: 0800 145 6095, 9am to 7pm Monday to Friday and 9am to 2pm at weekends and bank holidays.

For more information and useful links to support services visit the H&F CAN webpage

Customer service centre

Our customer service centre is currently closed. Please use another method to contact the service you need. 

Our postal address is: 
Hammersmith & Fulham Council
Town Hall, King Street
Hammersmith
London W6 9JU

Contacting a council service

Contact details for specific council services. If a service isn't listed here call us on our switchboard number.

Benefits

View information on:

• benefits
• council tax support
• housing benefit
• free school meals
• school clothing grants

You can contact the benefits team on 020 8753 6681 or email them on benefits@lbhf.gov.uk

Our busiest times are all day Monday and between 12 noon and 2pm on other weekdays. If you can, please try to avoid ringing us at these times.

Building control

View information on building control.

You can contact the building control team on 020 8753 1081 or email buildingcontrol@lbhf.gov.uk

Cleaner, greener hotline - report a problem

View information on:

• refuse collection
• street cleaning
• recycling
• graffiti
• dumped rubbish
• dog fouling
• bulky waste collections.

Report a problem online

You can call the cleaner, greener hotline on 020 8753 1100 or send an email to cleaner.greener@lbhf.gov.uk

Council tax

View information on council tax.

Contact the council tax team on 020 8753 6681 or email counciltax@lbhf.gov.uk

Our busiest times are all day Monday and between 12 noon and 2pm on other weekdays. If you can, please try to avoid ringing us at these times.

Complaints

View information on complaints.

Make a complaint online

You can contact us about a complaint on 020 8753 2456 or send an email to handfintouch@lbhf.gov.uk

Compliments

Send us a compliment

Data protection

View information on data protection

You can email us about data protection and privacy issues at dpo@lbhf.gov.uk

You can write to use at H&F Data Protection Officer, Hammersmith Town Hall, King Street, Hammersmith, London, W6 9JU

Electoral services

View information on electoral services

You can call the elections team on 020 8753 4466 or send an email to electoral.services@lbhf.gov.uk

Emergencies

For out-of-hours contact details and other information about who to contact in an emergency please see our emergency information page.

Environmental protection

You can call us about environmental protection on 020 8753 1081 or send an email to environmentalprotection@lbhf.gov.uk

Freedom of information requests

View information on freedom of information (FOI) requests.

Make a FOI request online

You can email us about FOI requests at handfintouch@lbhf.gov.uk

Health and care

View information on health and care for:

• children and family care
• adult health and care
• public health

Call us us about health and care services on 020 8753 4198. For adults, select Option 3 and for children, select Option 2.

Email us at h&fadvice.care@lbhf.gov.uk  

Visit h&f advice for adult social care services 

Housing

View contact details for council housing services.

Libraries

View information on libraries.

You can use our library service 24 hours a day by calling 020 7361 3610.

You can also email the library team at libraries@lbhf.gov.uk

Licensing

View on information on licensing.

Call the licensing team on 020 8753 1081 or email licensing@lbhf.gov.uk

Media and press office

Contact the media and press office for media enquiries, advertising and marketing opportunities.

Call 020 8753 6597 or email press.office@lbhf.gov.uk.

View press office contact details for individual officers.

My Account

Log into My Account

My Account support - For help with problems such as creating an account, logging in, resetting your password, registering for specific services, or viewing your services.

Parking permits

View information about parking permits and visitor parking permits.

You can contact us about parking permits on 020 8753 6681 or email parkingpermits@lbhf.gov.uk

Parking services

Pay a parking fine

Report abandoned vehicles or faulty pay & display machines.

You can contact us about 020 7371 5678 Mon - Fri 8am to 5pm and Sat 9am to 5pm

enquiries@lbhfparking.com

Planning

View information on planning.

You can call the planning team on 020 8753 1081 or send an email to planning@lbhf.gov.uk

Register office

View information on births, deaths, marriages and civil partnerships.

You can contact the register office on 0208 753 2140 or email registeroffice@lbhf.gov.uk

View details about visiting the register office.

Trading standards

View information about trading standards.

You can contact the trading standards team on 020 8753 1081 or email trading.standards@lbhf.gov.uk