Contact us

Council contact details and links to the service areas where you can find further information that may help with your enquiry.

Contacting the council

All lines are open Monday to Friday between 9am and 5pm unless otherwise stated. Lines are closed Saturdays, Sundays and public holidays.

Our switchboard number is 020 8748 3020.

Text Relay Service: Deaf and hard of hearing customers who want to use the Text Relay Service, please dial 18001 followed by the council switchboard number, 0208 748 3020.

British Sign Language (BSL) users can contact us using a BSL video interpreter. This service is provided by InterpretersLive!

An out of hours service is available for emergencies.

View our telephone monitoring policy.

All our services are available online, by email and over the phone. 

Our customer service centre is open Monday to Friday from 9am until 5pm.

Our postal address is: 
Hammersmith & Fulham Council
Town Hall, King Street
Hammersmith
London W6 9JU

Contacting a council service

If a service isn't listed below, please call us on our switchboard number.

Adult health and care

View information on:

Call us about health and care services on Freephone 0800 145 6095, 8am to 6pm, Monday to Friday.

Or use our Adult social care contact form 

Benefits

View information on:

You can contact the benefits team on 020 8753 6681 or email them on benefits@lbhf.gov.uk

Our busiest times are all day Monday and between 12 noon and 2pm on other weekdays. If you can, please try to avoid ringing us at these times.

Building control

View information on building control.

You can contact the building control team on 020 8753 1081 or email buildingcontrol@lbhf.gov.uk

Children and family care

View information on children and family care

Complaints

View information on complaints.

You can contact us about a complaint on 020 8753 2456 or send an email to residentexpteam@lbhf.gov.uk

Compliments and comments

If you have any suggestions about how we can improve our services, we want to hear from you. Please send us your comments which will be passed to the relevant service areas. This helps us develop the way we deliver our services to you.

Send us a comment or complaint

Cost-of-living crisis

Find information to help you with the cost-of-living crisis

The Cost-of-living crisis team can help you to access support for the cost-of-living crisis. The team can provide guidance and advice on services and support across the council and wider.

You can contact them on our free phone number 0800 917 6994 (8am to 6pm, Monday to Friday) or via our contact form: Contact the Cost-of-living crisis team which will enable us to respond to you quicker. Alternatively, you can email us at costoflivingteam@lbhf.gov.uk.

Council tax

View information on council tax.

Contact the council tax team on 020 8753 6681 or email counciltax@lbhf.gov.uk

We are sorry, we are receiving a high volume of calls from residents who need help with applying for the £150 energy rebate and you may be unable to get through or have a long wait. If your council tax or benefit query is not urgent, please contact us later in the week. 

Our busiest times are all day Monday and between 12 noon and 2pm on other weekdays. If you can, please try to avoid ringing us at these times.

Data protection

View information on data protection

You can email us about data protection and privacy issues at dpo@lbhf.gov.uk

You can write to use at H&F Data Protection Officer, Hammersmith Town Hall, King Street, Hammersmith, London, W6 9JU

Electoral services

View information on electoral services

You can call the elections team on 020 8753 4466 or send an email to electoral.services@lbhf.gov.uk

Emergencies

For out-of-hours contact details and other information about who to contact in an emergency please see our emergency information page.

Environmental protection

You can call us about environmental protection on 020 8753 1081 or send an email to environmentalprotection@lbhf.gov.uk

Freedom of information requests

View information and make a freedom of information (FOI) request.

You can email us about FOI requests at residentexpteam@lbhf.gov.uk

Housing

View contact details for council housing services.

Libraries

View information on libraries.

You can use our library service 24 hours a day by calling 0333 370 4700.

You can also email the library team at libraries@lbhf.gov.uk

Licensing

View on information on licensing.

Call the licensing team on 020 8753 1081 or email licensing@lbhf.gov.uk

Media and press office

Contact the media and press office for media enquiries, advertising and marketing opportunities.

Email press.office@lbhf.gov.uk.

View press office contact details for individual officers.

My Account

Log into My Account

My Account support - For help with problems such as creating an account, logging in, resetting your password, registering for specific services, or viewing your services.

Payments

Pay online, or by phone 24 hours a day, 7 days a week using your Maestro, Delta, Solo, Visa or Master card.

Pay online

Online payments include:

  • Building control invoices or application fees
  • Business rates
  • Council tax 
  • Penalty Charge Notice (PCN) (issued to vehicles)
  • Law enforcement team fixed penalty notice
  • House purchases
  • Housing benefit overpayments
  • Housing rents, garages and temporary accommodation charges
  • Planning payments
  • Other council invoices

Pay by phone, call 0208 753 1930 or 0208 753 6681 to pay for:

  • Council tax
  • Business rates
  • Penalty charge notices issued to vehicles
  • Law enforcement team fixed penalty notice
  • Housing rents and temporary accommodation
  • Housing benefit overpayments
  • H&F Homes and leaseholders services
  • All other council invoices

Parking permits

View information about parking permits and visitor parking permits.

You can contact us about parking permits on 020 8753 6681 or email parkingpermits@lbhf.gov.uk

Parking services

Pay a parking fine

Report abandoned vehicles or faulty pay & display machines.

You can contact us on 020 7371 5678 Mon - Fri 9am to 5pm

enquiries@lbhfparking.com

Pest control

View information on pest control 

Planning

View information on planning.

You can call the planning team on 020 8753 1081 or send an email to planning@lbhf.gov.uk

Register office

View information on births, deaths, marriages and civil partnerships.

You can contact the register office on 0208 753 2140 or email registeroffice@lbhf.gov.uk

View details about visiting the register office.

Report a problem

View information on:

Report a problem online

You can call the cleaner, greener hotline on 020 8753 1100 or send an email to cleaner.greener@lbhf.gov.uk

Sports and sports booking

Sports bookings online and contact details

Trading standards

View information about trading standards.

You can contact the trading standards team on 020 8753 1081 or email trading.standards@lbhf.gov.uk

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