Contact us

Contacting the council

All lines are open Monday to Friday between 9am and 5pm unless otherwise stated. Lines are closed Saturdays, Sundays and public holidays. An out of hours service is available for emergencies.

Emergencies out of hours information

Our switchboard number is 020 8748 3020.

View our telephone monitoring policy.

Text Relay Service: Deaf and hard of hearing customers who want to use the Text Relay Service, please dial 18001 followed by the council switchboard number, 0208 748 3020.

Complaints, compliments and comments

View information on complaints.

Make a complaint

You can contact us about a complaint on 020 8753 2456 or send an email to

Send us a compliment

If you have any suggestions about how we can improve our services, we want to hear from you. Please send us your comments which will be passed to the relevant service areas. This helps us develop the way we deliver our services to you.

Send us a comment

H&F CAN (Community Aid Network)

Our taskforce of H&F CAN volunteers can support H&F residents during the coronavirus pandemic. If you or a friend or relative need urgent support with food shopping, loneliness, bereavement or isolation please email or call us.

Freephone: 0800 145 6095, 8am to 6pm seven days a week.

For more information and useful links to support services visit the H&F CAN web page.

Customer service centre

Our customer service centre is currently closed to visitors. Please use another method to contact the service you need. Contact details for all services can be found below.

Our postal address is: 
Hammersmith & Fulham Council
Town Hall, King Street
London W6 9JU

Contacting a council service

Contact details for specific council services. If a service isn't listed here call us on our switchboard number.


View information on:

You can contact the benefits team on 020 8753 6681 or email them on

Our busiest times are all day Monday and between 12 noon and 2pm on other weekdays. If you can, please try to avoid ringing us at these times.

Building control

View information on building control.

You can contact the building control team on 020 8753 1081 or email

Report a problem

View information on:

Report a problem online

You can call the cleaner, greener hotline on 020 8753 1100 or send an email to

Council tax

View information on council tax.

Contact the council tax team on 020 8753 6681 or email

Our busiest times are all day Monday and between 12 noon and 2pm on other weekdays. If you can, please try to avoid ringing us at these times.

Data protection

View information on data protection

You can email us about data protection and privacy issues at

You can write to use at H&F Data Protection Officer, Hammersmith Town Hall, King Street, Hammersmith, London, W6 9JU

Electoral services

View information on electoral services

You can call the elections team on 020 8753 4466 or send an email to


For out-of-hours contact details and other information about who to contact in an emergency please see our emergency information page.

Environmental protection

You can call us about environmental protection on 020 8753 1081 or send an email to

Freedom of information requests

View information on freedom of information (FOI) requests.

Make a FOI request online

You can email us about FOI requests at

Health and care

View information on health and care for:

Call us us about health and care services on 020 8753 4198. For adults, select Option 3 and for children, select Option 2.

Email us at


View contact details for council housing services.


View information on libraries.

You can use our library service 24 hours a day by calling 020 7361 3610.

You can also email the library team at


View on information on licensing.

Call the licensing team on 020 8753 1081 or email

Media and press office

Contact the media and press office for media enquiries, advertising and marketing opportunities.


View press office contact details for individual officers.

My Account

Log into My Account

My Account support - For help with problems such as creating an account, logging in, resetting your password, registering for specific services, or viewing your services.

Parking permits

View information about parking permits and visitor parking permits.

You can contact us about parking permits on 020 8753 6681 or email

Parking services

Pay a parking fine

Report abandoned vehicles or faulty pay & display machines.

You can contact us on 020 7371 5678 Mon - Fri 9am to 5pm

Pest control

View information on Pest control 


View information on planning.

You can call the planning team on 020 8753 1081 or send an email to

Register office

View information on births, deaths, marriages and civil partnerships.

You can contact the register office on 0208 753 2140 or email

View details about visiting the register office.

Trading standards

View information about trading standards.

You can contact the trading standards team on 020 8753 1081 or email