Trading standards | London Borough of Hammersmith & Fulham

These are some of our key functions

Consumer protection

We investigate complaints about unsafe, counterfeit, or misdescribed products, and take action against businesses that engage in unfair practices.

Business compliance

We help businesses comply with consumer protection laws, providing guidance on issues like product safety, pricing, and advertising.

Enforcement

We have the authority to inspect business premises, seize unsafe goods, and take legal action against businesses that break the law.

Education and advice

We offer advice to consumers on their rights and to businesses on how to comply with regulations.

Make a complaint

Making a complaint to the CAB about goods or services and what we do when we recieve a complaint.

Business advice

Find out about the laws that affect your business.

Scams and doorstep crime

We offer helpful advice, tips on support to protect you from scams.

Unsafe goods and product recalls

Find out about the work that we are doing to protect you from unsafe or illegal products.

Illegal tobacco and vapes

Find out about the work that we are doing to remove illegal tobacco and vape products.

Underage sales

How we enforce laws banning some goods being sold to persons under the minimum age allowed.

Letting agencies and private tenants

Find out about the work that we are doing to protect tenants’ rights.

Protecting the environment

Find out about the work that we are doing to protect the environment.

Partnership working

Find out about the many teams and organisations that we work in partnership with and other useful websites.

Trading standards news

Hammersmith vape shop owners hit with fines

H&F shut Hammersmith shop over counterfeit cigarettes and dodgy vapes

More trading standards news

Contact us

If you wish to make a consumer complaint, please contact Citizens Advice consumer service

Or for ongoing doorstep crime issues and other matters, contact us at

trading.standards@lbhf.gov.uk, or
020 8753 1081

We will only be able to respond during the working week.

Letters should be addressed to:

Trading Standards
Hammersmith & Fulham Council
Town Hall, King Street
Hammersmith
London W6 9JU

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