Trading standards

Advice to letting and property management agencies

There have been some changes that affect lettings agencies or property management businesses.

Find out more about:

In some cases failure to comply can attract a penalty of £5,000

The government have produced a model tenancy agreement for a shorthold assured tenancy.

Scams, don’t get caught out!

Read the Met Police's advice booklet The Little Book of BIG Scams (pdf)

How are we doing?

If you would like to comment about our environmental health service, please complete our environmental health customer satisfaction survey and help us improve.

Consumer advice and complaints

The Citizens Advice consumer helpline can advise you about your rights both before and after buying goods or services.

If you want to make a complaint you should contact Citizens Advice. You can do so online or you can call 03454 04 05 06 or text phone 18001 03454 04 05 06.

If the matter is a criminal issue that trading standards can look into, Citizens Advice will refer it to the correct authority. They also maintain a national database which highlights frequently complained about traders.

Business advice

Business advice is available via Business Companion. You will find both quick and in-depth guides, suitable for the level of knowledge you need.

Enforcement policy

Sometimes we need to take action against those that do not comply with the law.  We follow an enforcement policy when doing so.  H&F Environmental Services Enforcement Policy (pdf).

Contact us

If you need further guidance please email us on, or call on 020 8753 1081.

Trading Standards
PO Box 66532
London W8 9GL

If you want to see someone face-to-face please call for an appointment on 020 8753 1081.