Report it

Reporting emergencies outside office hours

If you need to report an emergency outside office hours such as a road collapse, dangerous pothole, knocked down lamp column, missing manhole cover or fallen tree, please do not report it online. See our emergency out-of-hours information for our emergency contact details.

H&F Report It Love Clean Streets (LCS) app

Use the report it app on your smart phone to report problems you spot in the street.

Download the app for your smartphone and set Hammersmith & Fulham as your Home Authority.

Report it online

Alternatively, you can add a report through the H&F Love Clean Streets website

If you prefer not to create an account on the H&F Love Clean Streets website, there is a ‘Report Now’ button (This is found just below the login box of the website).

For more information and a guide to using the LCS app and website please see Guide to using H&F Love Clean Streets

See below a full list of problems you may want to report and links that will take you to the right place to report them.

Abandoned things

Abandoned barriers or cones

Abandoned bicycles (including Santander hire bicycles)

Abandoned cars

Abandoned trolley

e-bikes and e-scooters causing obstruction

ASB and hate crime

Anti-social behaviour


Hate crime


Housing repairs

Houses in multiple occupation

Health and safety

Accident and incident reporting on HSE website

Air pollution

Food safety

Pest problem (to book a pest control visit see pest control services)

Stray dogs

Trading standards

Workplace health and safety

Licensing breaches, enforcement and fraud

Benefit fraud

Fraud (report fraud committed against H&F Council)

Illegal street trading

Licensing problem

Planning control breach

Noise and nuisance

Air pollution

Barking dogs

Bonfire problem

Builders noise and pollution

Car alarm noise nuisance

Idling vehicles or stationary idling (leaving your vehicle engine running while stationary) 

Noise nuisance - general


Parking enforcement issue

Pay and display parking machine (broken)


Parks - problems in parks

Public buildings and dangerous structures

Public toilets

Dangerous structures, please email


Containers on public highway

e-bikes and e-scooters causing obstruction


Obstructions on roads and pavements

Overhanging trees and hedges


Road signs - missing/out of date/error

Roadworks Please email Please include 'Website enquiry' in the subject line of the email.

Street lighting

Street care and cleaning

Blocked street drains/gullies

Blood on public highway

Container overflowing

Dead animals in public places

Dog fouling





Leaf fall in public places

Litter bins

Litter on roads and pavements

Needles on public highways


Spillage - oils, paint etc

Stray dogs


Waste and recycling

Bins/bin lids not replaced

Bulky waste collection

Damaged refuse containers

Green bags left out

Missed bin collection(Missed collections should be reported within 48 hours of collection day and the crew will return to collect before the next collection day.)

Public recycling sites

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