Report it

For most issues, including missed bins, graffiti, fly-tipping, dog fouling, litter and problems in parks you will report using our separate reporting facility, H&F Report It.

H&F Report It offers you the choice of creating an account to enable you to track your reports, or you can report without logging in.

Use the H&F Report It app on your smart phone to report problems and you will see all the reports you have made either on the desktop or via the smart phone app.

Download the H&F Report it app

Other things you want to report, including noise, abandoned vehicles, air pollution and pest control can be reported through My Account.

Reporting emergencies outside office hours - If you need to report an emergency outside office hours such as a road collapse, dangerous pothole, knocked down lamp column, missing manhole cover or fallen tree, please do not report it online. See our emergency out-of-hours information for our emergency contact details.

See below a full list of problems you may want to report and links that will take you to the right place to report them.

• Abandoned barriers or cones
• Abandoned cars
• Abandoned trolley
• Accident and incident reporting on HSE website
• Air pollution
• Anti-social behaviour
• Barking dogs
• Benefit fraud
• Blocked street drains/gullies
• Blood on public highway
• Bonfire problem
• Builders noise and pollution
• Bulky waste collection
• Car alarm noise nuisance
• Container overflowing
• Containers on public highway
• Council tax - report a death
• Damaged refuse containers
• Dangerous structures, please email buildingcontrol@lbhf.gov.uk
• Dead animals in public places
• Dog fouling
• e-bikes and e-scooters causing obstruction
• Fallen branch
• Fallen tree
• Flood
• Fly-posting
• Fly-tipping on council housing estates
• Fly-tipping on housing association land
• Fly-tipping on private land
• Fly-tipping on public land
• Food safety
• Fraud
• Graffiti
• Green bags left out
• Hate crime
• Houses in multiple occupation
• Housing repairs
• Idling vehicles or stationary idling (leaving your vehicle engine running while stationary) 
• Illegal street trading
• Leaf fall in public places
• Licensing problem
• Litter bins
• Litter on roads and pavements
• Missed bin collection (Missed collections should be reported within 48 hours of collection day and the crew will return to collect before the next collection day.)
• Needles on public highways
• Noise nuisance - general
• Obstructions on roads and pavements
• Overhanging trees and hedges
• Parking enforcement issue
• Parks - problems in parks
• Pay and display parking machine (broken) 
• Pest problem (to book a pest control visit see pest control services)
• Planning control breach
• Potholes
• Public recycling sites
• Public toilets
• Road signs - missing/out of date/error
• Roadworks, please email londonpermitscheme@lbhf.gov.uk. Please include 'Website enquiry' in the subject line of the email.
• Signs – missing/out of date/error
• Skips
• Spillage - oils, paint etc
• Stationary idling (leaving your vehicle engine running while stationary)
• Stray dogs
• Street lighting
• Trading standards
• Trees
• Waste bins/bin lids not replaced
• Workplace health and safety

Or report it from your smartphone

Download the H&F Report It Love Clean Streets app for your smartphone and set Hammersmith & Fulham as your Home Authority:

• Android
• iOS

For technical help with this app please email support@lovecleanstreets.com