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How to contact the cost-of-living and welfare benefits team

Cost-of-living crisis team

If you are a resident of Hammersmith & Fulham the cost-of-living crisis team can help you to access support for the cost-of-living crisis. The team can provide guidance and advice on services and support across the council and wider.

You can:

  • get a fast response by sending us a message using our cost-of-living enquiry form
  • contact us on our free phone number 0800 917 6994. The line is open 8am to 6pm, Monday to Friday
  • visit us at 145 King Street in Hammersmith, between 9am and 5pm,Monday to Friday.

Alternatively, you can email us at

Or use our web assistant to help you find the information you need. You can ask for help from an advisor during office hours. See the speech icon in bottom-right corner of the screen.

Welfare benefits team

Council tenants can contact the welfare benefits team advice line direct on 020 8753 5566 or email

Help for Households campaign

Help for Households - Get government cost-of-living support

Cost of Living Payments

For guidance on getting extra payments to help with the cost of living if you’re entitled to certain benefits or tax credits see Cost of Living Payments (GOV.UK).

Do you live in Hammersmith & Fulham? If so, you can get advice on how to claim these benefits. Please call our cost-of-living crisis team on 0800 917 6994.

Cost-of-living guide

Our latest Cost-of-Living crisis booklet will be distributed to all schools, libaries, GPs offices and local charity partners. It is packed with details about the help and support available - including from our dedicated team.

Read the booklet here on

You can translate our plain text version of the H&F Cost-of-Living guide into more than 100 different languages.

Mencap has produced easy read guidance explaining the cost of living crisis.

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