Bulky waste collections

If you have large items for disposal which are too big for the bin, you can either book a reuse collection or if they aren’t suitable for reuse, book a normal bulky waste collection.

Book a bulky waste collection

Don’t think your items are fit for reuse?

Call the Cleaner Greener Hotline on 020 8753 1100. You’ll need to list each item for collection when you book your collection.

The council’s bulky waste service is for items which are too big to go in your bin or cannot be thrown away with your normal rubbish such as electrical items and builders rubble.

The council will collect up to ten items for £25.65. The ten items can be any combination of pieces including household furniture, bags, electrical items.

We’ll collect extra items for a charge, just ask for a quotation. A visit may be necessary in some cases. If you need a visit and quote, the minimum charge is £34.82.

Please make sure to check whether your items can be collected for reuse first, as this is the cleanest and greenest way to remove them!

Household bulky waste – VAT zero rated 2018/19
Up to 10 items of unwanted household furniture, electrical items/appliances or similar items £25.65
Household derived builder’s rubble – VAT zero rated  
Minimum charge for up to 5 sacks of household derived builders rubble £28.50
Further items charged per additional sack £2.80
Bathroom suites (items include bath, toilet, hand basin and shower stand)  
5 items £28.50
Further items charged per additional item £5.50
Household fencing waste  
First 5 panels £33.25
Additional panels £5.50
Broken down sheds £57.65
Motor vehicles  
Removal of debris after a motor incident (minor accident) Actual cost
Removal of debris after a motor incident (major accident) Actual cost
Removal of abandoned vehicles from land other than the public highway or council land Actual cost
Private land clearance Actual cost

Payment

We don’t accept cash, but you can pay by credit/debit card, cheque or postal order (made payable to LBHF). Post your cheque or postal order to: Waste Management, Cleaner Greener Neighbourhoods, Residents Services, The Annexe, 37 Pembroke Road, London W8 6PW.

Preparation and collection

Once you've paid, you'll be given a reference number by our contact centre.

Please attach a notice with this number clearly showing, onto all bulky waste items you place out for collection. This allows collection crews to identify your items and separate them from anything that may have been fly-tipped (dumped) nearby.

Please put your items out ready for collection by 6am on the day of collection.

Rescheduling or cancelling your collection

You can reschedule or cancel your collection up to 5pm the day before collection, Monday to Friday but excluding bank holidays by calling 020 8753 1100.

If items are not presented at the time of collection, a refund won’t be provided and you’ll need to rebook and pay for a new collection slot if required.

There may be times when the council have to reschedule a collection often for reasons outside our control. The council reserves the right to change the collection date but will give as much notice as possible to customers if we do this. 

Adding or removing items

The standard collection fee includes up to 10 items.

  • If you add or remove items within the 10 item limit you won’t receive an additional fee or refund but you need to tell us what your adding otherwise the crew may not collect.
  • If you add more items and exceed the 10 item limit you must pay the additional collection fee. There may also be a delay to your scheduled collection as a visit may be required and you may have to pay any additional charges.
  • If you have paid for additional items and then find you can remove items from your booking bringing it into the 10 item limit, you’ll receive a partial refund providing you tell us in advance.

You can make changes to your booking up to 5pm the day before collection, Monday to Friday but excluding bank holidays by calling 020 8753 1100. 

Refunds

We’ll give you a complete refund if the collection is cancelled by 5pm the day before the collection day, Monday to Friday but excluding bank holidays. No refund will be given for late cancellation.

We’ll give you a complete refund if we miss a collection and don’t come back to collect within a reasonable time, as long as the uncollected items have been presented for collection correctly. No refund will be given for missed items not presented for collection correctly or by 6am on the day of collection. No refund will be given if you put out fewer items than you paid for.

All refunds will have to be requested through our call centre.

Council tenants with caretaking service

There are different arrangements for collecting your bulky waste. Please contact your caretaking service on 0800 0599 925 or 0845 160 084 to arrange a place and date for collection.

You can also contact your caretaking service via email at: hammersmithandfulham@pinnacle-psg.com.

Commercial customers or businesses

Please contact our commercial waste service to arrange disposal of commercial waste.

Building work and DIY waste

The reuse and recycling centre Western Riverside accepts household waste (including a small quantity of DIY-type waste).

However, if tradespeople are working on your home, please make sure they are contracted to dispose of the waste they produce.

Reduce and reuse

Donate unwanted furniture and household items

If you have any unwanted furniture, small electronic and electrical equipment (WEEE) or bric-a-brac, then book a free collection with the British Heart Foundation.

TVs (not CRT), lamps and bric-à-brac - book a collection with Furnish.

Contact us

For more information on bulky waste collections contact our Cleaner Greener hotline, 9am to 5pm Monday to Friday:

9am to 5pm Monday to Friday
020 8753 1100
Cleaner.Greener@lbhf.gov.uk

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