Council tax and housing benefit systems maintenance

Council tax and housing benefit sections of My Account will be unavailable from 7.30am on Monday 22 February until Monday 1 March 2021 while we carry out our annual updates.

Our phonelines are open as usual but we will have no access to the council tax or benefits systems so can offer general advice only.

We apologise for this inconvenience.

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Take control of your council tax

Direct debit really is the smart way to pay your council tax. Set up a direct debit and payments are made automatically but you stay in control. Find out more about paying by direct debit.

Windrush residents

Commonwealth citizens (known as ‘Windrush’ cases) who are H&F residents and don’t have documents to demonstrate their status, can get help from:

If you’re having difficulties relating to housing benefit, council tax support or universal credit, or in accessing any other council services, please contact us using the details on this page, H&F Council contact details.