Essential IT maintenance this weekend (15 to 17 August)

My Account will be unavailable on Saturday from 9am to 12 noon and again from 7.30am on Sunday to 10am on Monday.

There may be disruption to some of our other online services during this time including:

  • Where’s your nearest and bin collection searches
  • Report it
  • Councillors and democracy

We thank you for your patience and apologise for the inconvenience.

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Windrush residents

Commonwealth citizens (known as ‘Windrush’ cases) who are H&F residents and don’t have documents to demonstrate their status, can get help from:

If you’re having difficulties relating to housing benefit, council tax support or universal credit, or in accessing any other council services, please contact us using the details on this page, H&F Council contact details.



Annual council tax booklet

Take control of your council tax

Direct debit really is the smart way to pay your council tax. Set up a direct debit and payments are made automatically but you stay in control. Find out more about paying by direct debit.

Being ruthlessly financially efficient