Contact us about housing
Apply for council housing
To be able to access council housing you first need to successfully join the housing register.
Please go to housing register for more information.
Our local housing offices are closed to visitors due to the coronavirus outbreak.
Our phone lines are open 9am to 5pm Monday to Friday.
- Local housing office - North Area Office - 020 8753 4808
New Zealand Way, White City Estate, W12 7DE
- Local housing office - South Area Office - 020 8753 4327
363 North End Road, SW6 1NW
Use our housing staff search to find your income or housing officer.
Speak to us about housing repairs
Or call us on 0800 023 4499 (free from landlines mobiles)
Visit report a repair for more information.
Speak to us about your rent
You can pay your rent online. See paying your rent.
For any rent enquiries, call the rent income team on:
- 0800 093 3132 (landlines)
- 0208 753 6032 (mobiles)
If you are a leaseholder and have any queries about your service charges, contact the leaseholder service charges team on:
- 0800 840 4501 (free from landlines)
- 020 8753 4500 (from mobiles)
Homeless and emergency housing
Private rented property licensing
Complaints and compliments
If you’re unhappy with the service you’ve received and we haven’t been able to resolve your issue, you can make a complaint by completing an online complaints form. For more information, see our complaints page.
If you’re happy with the service you’ve received and would like to compliment us or a particular staff member, you can send us a compliment by completing an online compliments form.