Contact us about housing

Housing advice

For housing advice, please use our housing advice contact form.

Apply for council housing

To be able to access council housing you first need to successfully join the housing register.

Housing Online

Housing Online is a quick and convenient way for council tenants or residents who are on the housing register to bid for a home, manage your contact details, receive messages, and report problems to the council. Go to Housing Online

Contact your local housing offices for council tenants and leaseholders

Our phone lines are open 9am to 5pm Monday to Friday. Please note that the local housing offices do not manage housing applications or temporary accommodation.  For those services, please refer to Housing advice or Apply for council housing.

North area team
020 8753 4808
New Zealand Way, White City Estate, W12 7DE

South area team
020 8753 4327
145 King Street, W6 9XY - visits are by appointment only.

Speak to us about housing repairs

Request a repair online

Or call us on 0800 023 4499 (free from landlines mobiles)

Visit report a repair for more information.

Speak to us about your rent

You can pay your rent online. See paying your rent.

For any rent enquiries, contact the rent income team on: 

Speak to us about service charges

If you are a leaseholder and have any queries about your service charges, contact the leaseholder service charges team on:

Homeless and emergency housing 

At risk of losing your home or already homeless

Emergency housing

Home Buy

For advice and help with Home Buy including support with your online Home Buy account please call us on 020 8753 6464 or email h&

Private rented property licensing

Property licensing for landlords and letting agents

Apply for a property licence online

Complaints and compliments

If you’re unhappy with the service you’ve received and we haven’t been able to resolve your issue, you can make a complaint by completing an online complaints form. For more information, see our complaints page.

If you’re happy with the service you’ve received and would like to compliment us or a particular staff member, you can send us a compliment by completing an online compliments form.

Housing privacy policy

Housing department privacy policy