Housing repairs phone line

Apologies for the current delays in reaching our housing repairs team. Our telephone system has been restored, but due to the disruption earlier you may experience delays when contacting our team. If possible, please report a repair using the online housing repairs form.

Contact us about housing

Coronavirus (Covid19) updates for housing services including housing repairs, caretaking and sheltered housing.

Apply for council housing

To be able to access council housing you first need to successfully join the housing register.

For advice, call 020 8753 4198

Or email:

Contact your local housing offices

Our local housing offices are closed to visitors due to the coronavirus outbreak.

Our phone lines are open 9am to 5pm Monday to Friday.

Local housing office - North Area Office - 020 8753 4808
New Zealand Way, White City Estate, W12 7DE
hammersmithnorth@lbhf.gov.uk
Local housing office - South Area Office - 020 8753 4327
363 North End Road, SW6 1NW
fulhamnorth@lbhf.gov.uk

Use our housing staff search to find your income or housing officer.

Speak to us about housing repairs

Request a repair online

Or call us on 0800 023 4499 (free from landlines mobiles)

Visit report a repair for more information.

Speak to us about your rent

You can pay your rent online. See paying your rent.

For any rent enquiries, contact the rent income team on:

0800 093 3132 (landlines)
0208 753 6032 (mobiles)
rentincome@lbhf.gov.uk

If you are a leaseholder and have any queries about your service charges, contact the leaseholder service charges team on:

0800 840 4501 (free from landlines)
020 8753 4500 (from mobiles)
service.charges@lbhf.gov.uk

Homeless and emergency housing

At risk of losing your home or already homeless

Emergency housing

Home Buy

For advice and help with Home Buy including support with your online Home Buy account please call us on 020 8753 6464 or email h&fhomebuy@lbhf.gov.uk.

Private rented property licensing

Property licensing for landlords and letting agents

Apply for a property licence online

Complaints and compliments

If you’re unhappy with the service you’ve received and we haven’t been able to resolve your issue, you can make a complaint by completing an online complaints form. For more information, see our complaints page.

If you’re happy with the service you’ve received and would like to compliment us or a particular staff member, you can send us a compliment by completing an online compliments form.

Housing privacy policy

Housing department privacy policy