Contact us about housing
For housing advice, please use our housing advice contact form.
Apply for council housing
To be able to access council housing you first need to successfully join the housing register.
Housing Online is a quick and convenient way for council tenants or residents who are on the housing register to bid for a home, manage your contact details, receive messages, and report problems to the council. Go to Housing Online
Contact your local housing offices for council tenants and leaseholders
Our phone lines are open 9am to 5pm Monday to Friday. Please note that the local housing offices do not manage housing applications or temporary accommodation. For those services, please refer to Housing advice or Apply for council housing.
North area team
020 8753 4808
New Zealand Way, White City Estate, W12 7DE
South area team
020 8753 4327
145 King Street, W6 9XY - visits are by appointment only.
Speak to us about housing repairs
Or call us on 0800 023 4499 (free from landlines mobiles)
Visit report a repair for more information.
Speak to us about your rent
You can pay your rent online. See paying your rent.
For any rent enquiries, contact the rent income team on:
- 0800 093 3132 (landlines)
- 0208 753 6032 (mobiles)
Speak to us about service charges
If you are a leaseholder and have any queries about your service charges, contact the leaseholder service charges team on:
- 0800 840 4501 (free from landlines)
- 020 8753 4500 (from mobiles)
Homeless and emergency housing
At risk of losing your home or already homeless
For advice and help with Home Buy including support with your online Home Buy account please call us on 020 8753 6464 or email email@example.com.
Private rented property licensing
Property licensing for landlords and letting agents
Apply for a property licence online
Complaints and compliments
If you’re unhappy with the service you’ve received and we haven’t been able to resolve your issue, you can make a complaint by completing an online complaints form. For more information, see our complaints page.
If you’re happy with the service you’ve received and would like to compliment us or a particular staff member, you can send us a compliment by completing an online compliments form.