Contact us about housing

Housing repairs customer services telephone line will be closed from 1pm on Tuesday 29 June 2021 for essential training

Emergency repair requests will be responded to during this time.

For any other enquiry please call us before before this time or from 8am on Wednesday 30 June when we will be open as usual.

Alternatively, residents can email us at and we will respond within 48 hours.

We thank you for your patience whilst we carry out this essential training.

Coronavirus (Covid19) updates for housing services including housing repairs, caretaking and sheltered housing.

Apply for council housing

To be able to access council housing you first need to successfully join the housing register.

For advice, call 020 8753 4198

Or email:

Contact your local housing offices

Our local housing offices are closed to visitors due to the coronavirus outbreak.

Our phone lines are open 9am to 5pm Monday to Friday.

Use our housing staff search to find your income or housing officer.

Speak to us about housing repairs

Request a repair online

Or call us on 0800 023 4499 (free from landlines mobiles)

Visit report a repair for more information.

Speak to us about your rent

You can pay your rent online. See paying your rent.

For any rent enquiries, contact the rent income team on:

If you are a leaseholder and have any queries about your service charges, contact the leaseholder service charges team on:

Homeless and emergency housing 

At risk of losing your home or already homeless

Emergency housing

Home Buy

For advice and help with Home Buy including support with your online Home Buy account please call us on 020 8753 6464 or email h&

Private rented property licensing

Property licensing for landlords and letting agents

Apply for a property licence online

Complaints and compliments

If you’re unhappy with the service you’ve received and we haven’t been able to resolve your issue, you can make a complaint by completing an online complaints form. For more information, see our complaints page.

If you’re happy with the service you’ve received and would like to compliment us or a particular staff member, you can send us a compliment by completing an online compliments form.

Housing privacy policy

Housing department privacy policy