Contact us about housing

Coronavirus (COVID-19): Housing updates

We are sorry, due to the coronavirus outbreak our housing offices are closed to visitors. For contact details please see our housing contact page

Please see the service update page for the latest advice about housing repairs, caretaking, sheltered housing and other information.

Apply for council housing

To be able to access council housing you first need to successfully join the housing register.

Please go to housing register for more information.

Speak to us about housing repairs

Request a repair online

Or call us on 0800 023 4499 (free from landlines mobiles)

Visit report a repair for more information.

Speak to us about your rent

You can pay your rent online. See paying your rent.

For any rent enquiries, call the rent income team on:

  • 0800 093 3132 (landlines)
  • 0208 753 6032 (mobiles)

If you are a leaseholder and have any queries about your service charges, contact the leaseholder service charges team on:

Contact your local housing offices

Our local housing offices are closed to visitors due to the coronavirus outbreak.

Our phone lines are open 9am to 5pm Monday to Friday.

Use our housing staff search to find your income or housing officer.

Private rented property licensing

Property licensing for landlords and letting agents

Apply for a property licence online

Complaints and compliments

If you’re unhappy with the service you’ve received and we haven’t been able to resolve your issue, you can make a complaint by completing an online complaints form. For more information, see our complaints page.

If you’re happy with the service you’ve received and would like to compliment us or a particular staff member, you can send us a compliment by completing an online compliments form.

Housing privacy policy

Housing department privacy policy

 

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