Speak to us about housing repairs

Request a repair online

Or call us on 0800 023 4499 (free from landlines) or 020 7205 0400 (from mobiles) or visit Report a repair for more information.

Speak to us about your rent

You can pay your rent online. See Paying your rent.

For any rent enquiries, call the rent income team on:

• 0800 093 3132 (landlines)
• 0208 753 6032 (mobiles)

If you are a leaseholder and have any queries about your service charges, contact the leaseholder service charges team on:

• 0800 840 4501 (free from landlines)
• 020 8753 4500 (from mobiles)
• service.charges@lbhf.gov.uk

Contact your local housing offices

Our local housing offices are open 9am to 5pm Monday to Friday.

• North Area Office
  New Zealand Way, White City Estate, W12 7DE
  020 8753 4808
  hammersmithnorth@lbhf.gov.uk
• South Area Office
  363 North End Road, SW6 1NW
  020 8753 4327
  fulhamnorth@lbhf.gov.uk

Use our housing staff search to find your income or housing officer.

Private rented property licensing

Property licensing for landlords and letting agents

Apply for a property licence online

Complaints and compliments

If you’re unhappy with the service you’ve received and we haven’t been able to resolve your issue, you can make a complaint by completing an online complaints form. For more information, see our complaints page.

If you’re happy with the service you’ve received and would like to compliment us or a particular staff member, you can send us a compliment by completing an online compliments form.

Housing privacy policy

Housing department privacy policy