Noise and nuisance
We deal with nuisances such as noise, odour and excessive light from residential and commercial premises.
When is help available?
Our service is available 363 days a year, including weekends and bank holidays. We're closed on Christmas Day and Boxing Day.
We provide a service during these hours:
- Monday to Wednesday: 7.30 am to 3am
- Thursday to Friday: 7.30 am to 5am
- Saturday to Sunday: 9am to 5am
Tackling noise nuisance outside Shepherds Bush Station
We've introduced a Public Spaces Protection Order in the area outside Shepherds Bush Station (Central Line), to tackle noise nuisance from busking, street entertainment and amplified public speaking.
- call us during office hours on 020 8753 1081 (Monday to Friday 9am to 5pm)
- call us outside office hours on 020 8748 8588 (but during our service hours noted above)
- report it online
- write to us at Noise and Nuisance, 5th floor Hammersmith Town Hall Extension, King Street, London, W6 9JU
- email us at firstname.lastname@example.org
We deal with a wide range of noise and nuisance problems including:
- barking dogs
- car alarms
- construction site noise or dust pollution
- DIY work
- intruder/burglar alarms
- loud music/parties
- noise from commercial premises
- noise from pubs and clubs
- odour from commercial premises
Unfortunately we have no power to deal with:
- aircraft noise
- problems caused by inadequate sound insulation in residential areas
- rowdy behaviour in public places
- traffic noise
- odour from domestic properties
We respond to over 6,000 complaints a year about noise and nuisance.
Contact us in confidence to report a problem. We will normally visit you to assess whether the problem is a nuisance as defined in law.
This is a subjective assessment by a professional officer, who will:
- contact the person responsible for the nuisance
- tell them that we are carrying out an investigation
- tell them their responsibilities and how to reduce the noise.
We will try to resolve the noise nuisance and prevent it happening again.
We have legal powers, in most cases, to stop noise nuisance, but to use these powers we have to witness the noise from inside your property. We aim to respond to 95 per cent of calls after 6pm within 60 minutes and 80 per cent of calls within 45 minutes. During the day our response time is two hours.
What we need to know
It helps our investigation if you can tell us:
- the type of noise such as loud music or air conditioning
- the exact address or location the noise is coming from
- the exact dates and times when the noise starts and stops
- the effect of the noise such as it disturbs your sleep, interferes with your television, radio or conversation.
What you can do to help
Many people don’t realise they’re annoying their neighbours. If you can approach them safely, the best way to deal with the problem is to speak to the person or company responsible and explain the problem. A face-to-face conversation is usually better than a phone call or email. You may find that you can sort it out in a friendly way without any further action.
If reasoning with your neighbour does not help, or you do not want to approach them, then you should contact us.
If that doesn’t work, for example if we are unable to witness the nuisance, you might consider individual action and taking your complaint to a court.