We deal with nuisances such as noise, odour and excessive light from residential and commercial premises.
Our service is available 363 days a year, including weekends and bank holidays. We're closed on Christmas Day and Boxing Day.
We provide a service during these hours:
We've introduced a Public Spaces Protection Order in the area outside Shepherds Bush Station (Central Line), to tackle noise nuisance from busking, street entertainment and amplified public speaking.
We deal with a wide range of noise and nuisance problems including:
Unfortunately we have no power to deal with:
We respond to over 6,000 complaints a year about noise and nuisance.
Contact us in confidence to report a problem. We will normally visit you to assess whether the problem is a nuisance as defined in law.
This is a subjective assessment by a professional officer, who will:
We will try to resolve the noise nuisance and prevent it happening again.
We have legal powers, in most cases, to stop noise nuisance, but to use these powers we have to witness the noise from inside your property. We aim to respond to 95 per cent of calls after 6pm within 60 minutes and 80 per cent of calls within 45 minutes. During the day our response time is two hours.
It helps our investigation if you can tell us:
Many people don’t realise they’re annoying their neighbours. If you can approach them safely, the best way to deal with the problem is to speak to the person or company responsible and explain the problem. A face-to-face conversation is usually better than a phone call or email. You may find that you can sort it out in a friendly way without any further action.
If reasoning with your neighbour does not help, or you do not want to approach them, then you should contact us.
If that doesn’t work, for example if we are unable to witness the nuisance, you might consider individual action and taking your complaint to a court.