Noise and nuisance
We deal with nuisances such as noise, odour and excessive light from residential and commercial premises or commercial operations. To ensure that we observe social distancing guidelines, we may need to defer visits or inspections until it is deemed safe to do so.
Officers will prioritise tackling unreasonable disturbance and investigate reports about:
- loud music, TV or radio
- building and DIY work at unreasonable times
- mechanical plant and machinery noise
- constant dog barking or other noisy domestic animals
- car and house alarms
- construction site noise or dust pollution
- bonfires and burning
- nuisance from odours, dust, smoke and artificial light.
Officers will not deal with:
- noise from ordinary domestic activities
- noise caused by poor sound insulation
- noisy construction works within permitted times and agreed conditions
- noise from people talking in the street, private gardens or outside areas
- noise from children playing
- noise from aircraft
- noise from road traffic
- low level noise, faint, inaudible or intermittent noise causing annoyance only
- smells from cigarette smoke
When is help available?
Our service is normally available 363 days a year, including weekends and bank holidays except for Christmas Day and Boxing Day.
Changes to our service due to Covid-19
We are sorry, to enable us to carry out work safely and comply with Covid-19 guidelines, we may not be open at all the times published below. Therefore there may be delays in responding to complaints until further notice. Please accept our apology should you be affected by these unavoidable changes.
If the noise or nuisance is happening now, please call us on 020 8753 1081 during office hours (Monday to Friday, 9am to 5pm) or 020 8748 8588 outside office hours for an officer to respond to your complaint today.
Call us during office hours: 020 8753 1081 (Monday to Friday 9am to 5pm)
Call us outside office hours: 020 8748 8588 (Monday to Wednesday 7.30am to 3am, Thursday to Friday 7.30am to 5am, Saturday to Sunday 9am to 5am)
Write to: Noise and Nuisance, Hammersmith Town Hall, King Street, Hammersmith, London W6 9JU
We respond to over 12,000 complaints a year about noise and nuisance.
Contact us in confidence to report a problem. We will normally visit you to assess whether the problem is a nuisance as defined in law.
This is a subjective assessment by a professional officer, who will:
- contact the person responsible for the nuisance
- tell them that we are carrying out an investigation
- tell them their responsibilities and how to reduce the noise.
We will try to resolve the noise nuisance and prevent it happening again.
We have legal powers, in most cases, to stop noise nuisance, but to use these powers we have to witness the noise from inside your property. We aim to respond to 95 per cent of calls after 6pm within 60 minutes and 80 per cent of calls within 45 minutes. During the day our response time is two hours.
What we need to know
It helps our investigation if you can tell us:
- the type of noise such as loud music or air conditioning
- the exact address or location the noise is coming from
- the exact dates and times when the noise starts and stops
- the effect of the noise such as it disturbs your sleep, interferes with your television, radio or conversation.
What you can do to help
Many people don’t realise they’re annoying their neighbours. If you can approach them safely, the best way to deal with the problem is to speak to the person or company responsible and explain the problem. A face-to-face conversation is usually better than a phone call or email. You may find that you can sort it out in a friendly way without any further action.
If reasoning with your neighbour does not help, or you do not want to approach them, then you should contact us.
If that doesn’t work, for example if we are unable to witness the nuisance, you might consider individual action and taking your complaint to a court.