H&F customer service centre

The customer service centre is currently closed. All our services are available online, over the phone or by email.

All services can offer an assisted service over the phone to support any service requests. There are self-service PC’s available across libraries in the borough.

Our housing offices on New Zealand Way and North End Road are closed.

If you need to provide documentation please email it to the relevant email address.

For all enquiries you can speak to someone via email or phone, we will be able to assist you.

In case of an emergency, please call the relevant department and we will respond.

You can do lots online in My Account

Create an account for quick and secure access to many of our services including council tax and benefits.

Go to My Account

Pay online

Pay by phone - 020 8753 1930 or 020 8753 6681 - 24 hours a day, 7 days a week. We accept Visa, Mastercard, Maestro, Delta and Solo cards.

Normal opening hours for our phone lines are Monday to Friday, 9am to 5pm unless otherwise stated.

The email addresses are not secure and should not be used be used to send personal or confidential information. Please contact the relevant services for advice about sending confidential information to us.

For more informationplease click on the link to take you to the relevant service web page: