Customer service centre and housing offices are closed due to the coronavirus outbreak

You can do lots online in My Account

Create an account for quick and secure access to many of our services including council tax and benefits.

Go to My Account

Pay online

Pay by phone - 020 8753 1930 or 020 8753 6681 - 24 hours a day, 7 days a week. We accept Visa, Mastercard, Maestro, Delta and Solo cards.

Normal opening hours for our phone lines are Monday to Friday, 9am to 5pm unless otherwise stated.

• Adult social care
  020 8753 6682 or h&fadvice.care@lbhf.gov.uk
   
• Benefits, free school meals and school clothing grants 
  020 8753 6681
  We are sorry, due to the bank holiday on Monday 13 April, your housing benefit payment will not appear in your bank account until the morning of 14 April. We apologise for the inconvenience.
   
• Blue Badge, Taxicards and freedom passes
  020 8753 6681
   
• ​​Business rates 
  020 8753 6681
   
• Collection of council housing rent
  0800 093 3132 (option 2)
   
• Council tax
  020 8753 6681 or counciltax@lbhf.gov.uk
   
• Housing 
  020 8753 4198 or housingadvice@lbhf.gov.uk
   
• Pay & park service (parking permits)
  020 8753 6681 

The email addresses are not secure and should not be used be used to send personal or confidential information. Please contact the relevant services for advice about sending confidential information to us.

Services at the centre

For more information about the services please click on the service link to take you to the relevant web page:

• adult social care
• benefits
• building control
• business rates
• Blue Badges, taxicard and freedom passes
• children and family care
• council housing rents
• council tax  
• housing
• housing benefit and council tax support
• food hygiene
• free school meals
• licensing
• noise pollution
• school clothing grants 
• parking fines
• parking permits 
• planning
• pest control
• noise pollution.