All our services are available online, over the phone or by email.
All services can offer an assisted service over the phone to support any service requests. There are also self-service computers available across libraries in the borough.
Our housing offices on New Zealand Way and North End Road are closed.
If you need to provide documentation please email it to the relevant email address.
For all enquiries you can speak to someone via email or phone, we will be able to assist you.
In case of an emergency, please call the relevant department and we will respond.
You can do lots online in My Account
Create an account for quick and secure access to many of our services including council tax and benefits.
Normal opening hours for our phone lines are Monday to Friday, 9am to 5pm unless otherwise stated.
- Adult social care
Freephone 0800 145 6095, 8am to 6pm, Monday to Friday
- Benefits, free school meals and school clothing grants
020 8753 6681
- Blue Badge, Taxicards and freedom passes
020 8753 6681
- Business rates
020 8753 6681
- Children's services
020 8753 4198. For children, select Option 2 or email care@lbhf.gov.uk
- Council housing rent enquiries
- Complaints
- Council tax
020 8753 6681 or counciltax@lbhf.gov.uk
- Housing
See Contact us about housing or use our housing advice contact form to find the best way to get in contact with us for your situation.
- Pay & park service (parking permits)
020 8753 6681
- Pay by phone
020 8753 1930 or 020 8753 6681 - 24 hours a day, 7 days a week. We accept Visa, Mastercard, Maestro, Delta and Solo cards.
- Report it
For most issues, including missed bins, graffiti, fly-tipping, dog fouling, litter and problems in parks.
The email addresses above are not secure and should not be used be used to send personal or confidential information. Please contact the relevant services for advice about sending confidential information to us.
For more information please click on the link to take you to the relevant service web page:
- accessible transport - Blue Badges, taxicard and freedom passes
- adult social care
- benefits
- building control
- business rates
- cemeteries
- children and family care
- council housing rents
- council tax
- council housing
- housing
- h&f Home Buy
- housing benefit and council tax support
- food hygiene
- free school meals
- licensing
- noise pollution
- parking fines
- parking permits
- planning
- pest control
- rubbish and recycling
- school clothing grants