H&F customer service centre

We have moved!

Hammersmith Town Hall closed at the beginning of September which means you no longer visit the town hall for a range of services, including council tax, parking and planning. Instead, our customer service teams will be available just up the road from the town hall at: 

145 King Street,
Hammersmith, W6 9XY

Google map - 145 King Street

Nearest tube stations are Hammersmith or Ravenscourt Park
Buses: 27, 266, 267, H91, 190, 391

145 King Street is wheelchair accessible and has a portable hearing loop.

You can do lots online in My Account. Create an account for quick and secure access to many of our services including council tax and benefits.

Go to My Account

Book an appointment

Pay online 

Pay by phone - 020 8753 1930 or 020 8753 6681 - 24 hours a day, 7 days a week. We accept Visa, Mastercard, Maestro, Delta and Solo cards

Services at the new centre

Normal opening hours

  • Council tax and benefits service, business rates (by appointment only)
    Monday to Friday, 9am to 5pm 
  • Pay & park service (parking permits and cashiers, no appointment necessary)
    Monday to Friday, 9am to 5pm 
  • Blue Badge, taxi cards and freedom pass service (by appointment only)
    9am to 5pm Monday, Tuesday, Wed, Friday. 9pm to 4pm Thursday 
  • ​​Collection of council housing rent Monday to Friday, 9am to 5pm (by appointment only)

Normal open hours for telephone enquiries

  • Council tax, benefits, free school meals and school clothing grants, parking permits, business rates - book appointment online or call
    020 8753 6681 Monday to Friday 9am to 5pm 
  • Blue Badges, Taxi cards and freedom passes - book appointment online or call 
    020 8753 6681 Monday to Friday 9am to 5pm, Thursday 9am to 4pm
  • Collection of council housing rent - book appointment online or call
    0800 093 3132 (option 2) Monday to Friday, 9am to 5pm
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