H&F customer service centre
Customer service centre and housing offices are closed due to the coronavirus outbreak
Our customer service centre at 145 King Street, Hammersmith and our housing offices on New Zealand Way and North End Road are closed.
For all enquiries you can speak to someone via email or phone, we will be able to assist you.
If you need to provide documentation to us, please email it to the relevant email address.
In case of an emergency, please call the relevant department and we will respond.
You can do lots online in My Account
Create an account for quick and secure access to many of our services including council tax and benefits.
Pay by phone - 020 8753 1930 or 020 8753 6681 - 24 hours a day, 7 days a week. We accept Visa, Mastercard, Maestro, Delta and Solo cards.
Normal opening hours for our phone lines are Monday to Friday, 9am to 5pm unless otherwise stated.
- Adult social care
020 8753 4198 or h&fadvice.care@lbhf.gov.uk - Benefits, free school meals and school clothing grants
020 8753 6681
- Blue Badge, Taxicards and freedom passes
020 8753 6681
- Business rates
020 8753 6681
- Children's services
020 8753 4198 or h&fadvice.care@lbhf.gov.uk
- Collection of council housing rent
0800 093 3132 (option 2)
- Council tax
020 8753 6681 or counciltax@lbhf.gov.uk
- Housing
020 8753 4198 or housingadvice@lbhf.gov.uk
- Pay & park service (parking permits)
020 8753 6681
The email addresses are not secure and should not be used be used to send personal or confidential information. Please contact the relevant services for advice about sending confidential information to us.
Services at the centre
For more information about the services please click on the service link to take you to the relevant web page:
- adult social care
- benefits
- building control
- business rates
- Blue Badges, taxicard and freedom passes
- children and family care
- council housing rents
- council tax
- council housing
- housing
- h&f Home Buy
- housing benefit and council tax support
- food hygiene
- free school meals
- licensing
- noise pollution
- school clothing grants
- parking fines
- parking permits
- planning
- pest control
- noise pollution.
- Facebook
- Flickr
- Twitter
- Youtube
- Instagram
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