H&F customer service centre

Customer service centre and housing offices are closed due to the coronavirus outbreak

Our customer service centre at 145 King Street, Hammersmith and our housing offices on New Zealand Way and North End Road are closed.

For all enquiries you can speak to someone via email or phone, we will be able to assist you.

If you need to provide documentation to us, please email it to the relevant email address. 

In case of an emergency, please call the relevant department and we will respond. 

For more information see coronavirus service updates

You can do lots online in My Account

Create an account for quick and secure access to many of our services including council tax and benefits.

Go to My Account

Pay online

Pay by phone - 020 8753 1930 or 020 8753 6681 - 24 hours a day, 7 days a week. We accept Visa, Mastercard, Maestro, Delta and Solo cards.

Normal opening hours for our phone lines are Monday to Friday, 9am to 5pm unless otherwise stated.

The email addresses are not secure and should not be used be used to send personal or confidential information. Please contact the relevant services for advice about sending confidential information to us.

Services at the centre

For more information about the services please click on the service link to take you to the relevant web page: