Contact us

All lines are open Monday to Friday between 9am and 5pm unless otherwise stated.

Contacting the council

Switchboard 020 8748 3020

Emergencies out of hours 020 8748 8588

Follow us on Twitter @lbhf

Text Relay Service - deaf and hard of hearing customers who wish to use the Text Relay Service, please dial 18001 followed by the council switchboard number, 0208 748 3020.

Hammersmith & Fulham Council
Town Hall, King Street
Hammersmith
London W6 9JU
Hammersmith Town Hall (Google map)

Benefits

Council tax support, housing benefit, free school meals, school clothing grants

020 8753 6681

benefits@lbhf.gov.uk

Cleaner, greener hotline

Refuse collection, street cleaning, recycling, graffiti, dumped rubbish, dog fouling, bulky waste collections.

020 8753 1100

cleaner.greener@lbhf.gov.uk

Report a problem online

Council tax

020 8753 6681

counciltax@lbhf.gov.uk

Complaints

020 8753 2456

handfintouch@lbhf.gov.uk

Make a complaint online

Electoral services

020 8753 4466

electoral.services@lbhf.gov.uk

Emergencies out of hours

020 8748 8588

Environment

Planning, building control, trading standards, licensing

020 8753 1081

trading.standards@lbhf.gov.uk

planning@lbhf.gov.uk

environmentalprotection@lbhf.gov.uk

buildingcontrol@lbhf.gov.uk

licensing@lbhf.gov.uk

Freedom of Information Request

handfintouch@lbhf.gov.uk

Make a request online

Housing (tenants and leaseholders)

Repairs 0800 023 4499

Leaseholders 0800 840 4501

Caretaking 0800 059 9925

Health and care

Social care services for adults or children, health services, public health.

For adults: 020 8753 4198 – Option 3

For children: 020 8753 4198 – Option 2

h&fadvice.care@lbhf.gov.uk

Housing options

Emergency housing, homeless, private tenants, finding a home, keeping your home, home ownership.

020 8753 4198

h&fadvice.housing@lbhf.gov.uk

Libraries

For individual library contact details please go to or libraries pages.

24 hour telephone service

020 7361 3610

libraries@lbhf.gov.uk

Media and press office

Media enquiries, latest news, advertising, marketing.

020 8753 6597

press.office@lbhf.gov.uk 

My Account support

For help with 'My Account' problems such as creating an account, logging in, resetting your password, registering for specific services, or viewing your services.

0208 753 4214

myaccountsupport@lbhf.gov.uk

Parking permits

020 8753 6681

parkingpermits@lbhf.gov.uk

SMART Visitor Parking Permits

Activate/de-activate by telephone 
020 3003 2525 - 24 hour automated service

Top-up and queries 
020 7371 5678  - Mon to Fri 8am to 5pm and Sat 9am to 5pm

Parking fines

Penalty charge notices, abandoned vehicles and faulty pay & display machines.

020 7371 5678 Mon - Fri 8am to 5pm and Sat 9am to 5pm

enquiries@lbhfparking.com

Parking general enquiries

More parking contact information

enquiries@lbhfparking.com

Payments

Planning

020 8753 1081

planning@lbhf.gov.uk

Register office

Birth, marriage and death

0208 753 2140

registeroffice@lbhf.gov.uk

Switchboard

020 8748 3020

Twitter

@LBHF

twitter.com/lbhf

Web feedback

Click on the smiley faces at the bottom of the pages to send us a comment about a web page.

webmaster@lbhf.gov.uk

Telephone monitoring policy