Council tenants

Repairs and maintenance

Report repairs by phone, online, in person or by making an appointment.

Your tenancy

How to pay rent, report repairs, be a good neighbour, and all other aspects of your tenancy

Paying rent

Pay your rent - Plus how we calculate your rent and how to get help if you're struggling with bills.

Tenant service charge

How we work out your tenant service charge for caretaking, lifts, grounds maintenance and more.

Estate services

Information on estate services including communal areas, grounds maintenance and trees, caretaking services and estate security.

Help to move to a smaller home

Are you interested in moving to a property in the borough with fewer bedrooms? Our beneficial transfer scheme can help you. See Help moving to a smaller home

Exchanging your home

To swap your home with another council or housing association tenant anywhere else in the country, see exchanging your home

Resident involvement

How to get involved in meetings to help make decisions about housing through our resident involvement programme.

Contact details

Contact us about housing


The legal steps we can take if someone is squatting or illegally occupying a property.

Your safety

What you can do to stay safe and how to report a problem. Your safety.