Council tenants

Links to advice on paying rent, repairs, your tenancy and more.

Housing Online

Housing Online is a quick and convenient way for council tenants or residents who are on the housing register to bid for a home, manage contact details and receive messages.

You can report problems within your block or estate such as flytipping, cleaning and caretaking or obstructive parking to the council via Housing Online.

Log in to or register for a My Account to access the housing portal.

Your tenancy 

Starting your tenancy

Making changes to your tenancy

Ending your tenancy

Finding a more suitable home

Buying a home

Looking after your home

Managing condensation and mould

Reporting repairs

Your safety – fire, gas and asbestos

What to look out for and who to contact if you spot a problem - Your safety, fire gas and asbestos

We’re working to keep you safe - Fire Safety Plus measures across the borough.

Your rent

Paying your rent

Benefits advice for council tenants

Thames Water billing transfer

Your neighbourhood

Resolving neighbourhood problems

Looking after your estates and green spaces

Resident involvement

Stock conditions survey

We are currently carrying out surveys on all our properties to help understand what further improvement works and future-proofing is needed to your home.

Stock conditions survey

Contact us

Contact us about housing

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