Looking after your estate and green areas

Our estate services team look after all communal areas on your estate.

But it is everyone's duty to make sure that communal areas are kept in reasonable order. Tenants and residents are not allowed to store bikes, furniture, or bulky rubbish in these areas. Not least because obstructing landings, stairs, fire paths or fire hose points could cause a serious risk in the event of a fire.

If you do find such an obstruction, contact your area housing office or caretaker immediately.


Pinnacle caretakers keep the communal areas of your estate clean.

You can find more information about your caretaker and what they do on the noticeboards in the communal areas of your estate.

To report an issue or ask questions about our cleaning services, you can call Pinnacle 24/7 on 0330 332 0845 or email hammersmithandfulham@pinnacle-psg.com

Grounds maintenance

Idverde looks after the green spaces on council estates across the borough. Their teams cut grass, prune and weed shrubs and clear winter leaf fall from garden areas.

For more information on their maintenance work, see maintenance information for housing sites

If you have a query or would like to give us your feedback, please contact idverde.


We carry out work if trees are a safety hazard, contribute to structural damage to a property or are diseased. For more information, read our guidelines.

H&F tree management policy (pdf)

If there’s a problem with a tree on your estate, please contact esrequest@lbhf.gov.uk 

We’ll look at the tree and decide what work is needed.

If you have your own garden, it’s your responsibility to look after its trees and plants. If you need further advice about a tree in your garden, please talk to your housing officer.

Get involved with your estate inspection

Estate inspections help us to look for things that’ll improve the area. They are attended by residents, members of our housing team and contractors.

Bid for funding to improve your neighbourhood

We have a resident-led Investment group that looks at resident-led bids for improvements and allocates funding to neighbourhood projects. Visit the Resident involvement pages for more information on improving your neighbourhood.

Security and support

We provide estate support and security services on four estates across the borough – Clem Atlee, Charecroft, West Kensington and Edward Woods. For more information on this service, visit the Estate support and security page.

Contact us

We welcome your feedback and the opportunity to work with our residents. We will always try to resolve any issues as soon as possible.

If you have a comment, complaint or a suggestion about estate services, please contact the estate services team.


0333 241 4439 (9am to 5pm, Mon to Fri)