Paying your rent
You can pay online using your credit or debit card.
You can also set up a direct debit by calling 020 8753 6032 and selecting Option 3. It’s simple to set up and saves you time and hassle. Payments are secure and protected by the Direct Debit Guarantee.
Other ways to pay
- Call 020 8753 1930 to pay using your credit or debit card.
- Cash or cheque at your local post office using your housing charges payment/swipe card.
- Standing order.
- Post to: Rent income team, 3rd Floor Hammersmith Town Hall Ext, Hammersmith, London W6 9JU.
- Until 5pm on 30 August, you can pay in person at Hammersmith Town Hall Extension, 1st floor reception.
- From Monday 2 September 2019 please come to our new customer service centre at 145 King Street, Hammersmith, W6 9XY.
Please make cheques and postal orders payable to London Borough of Hammersmith and Fulham and write your name and pay reference number on the back of your cheque.
Having trouble keeping up with payments?
Falling behind on payments could put your tenancy at risk. If you think you are at risk of getting into arrears or you are already in arrears with your rent there are people you can talk to and help is available – don’t ignore the problem.
Contact us on 0800 093 3132 (landlines) or 0208 753 6032 (mobiles) as soon as possible before the problem builds up.
Need a refund?
If your account is in credit, you can get a refund by filling in the rent account refund form and returning it to us by email or post.
Sorry, we can't issue cheques for refunds anymore. The refund will be paid into your bank account by BACS transfer.
If you are applying for a refund on a deceased resident's rent account, please contact the rent accounts team who will guide you through the process. They can be contacted Monday to Friday, 9am to 5pm on 020 8753 3704.
Tell us about a change in your situation
You must tell us about a change in your situation as soon as possible. If you don’t, you could either lose benefit or you may be overpaid benefit, which you’ll have to pay back.
If you're claiming housing benefit, you need to tell the housing benefit team or the Department for Work and Pensions Universal Credit team if:
- You start work or your income changes.
- You stop receiving income support or other benefits.
- You change to a different type of benefit.
- Someone moves in or out of your household.
- A member of your household starts work or turns 18.
- There are any other financial changes.
Please visit the benefits page for more information including contact details.
If you or your partner are receiving Universal Credit Full Service (where you log onto your own Universal Credit account), you need to notify your Job Centre Work Coach and sign in to your Universal Credit online account to register any changes.
If you or your partner are receiving Universal Credit Live Service, you need to call the Department for Work and Pensions on 0345 6000 723.
- Call us on 0800 093 3132 (landlines) or 020 8753 6032 (mobiles). We’re open Monday to Friday, 9am to 5pm.
- Email us on email@example.com.
- Make an appointment to discuss your situation in person at the H&F Direct centre. Book an appointment online or call us on the numbers above.
Government rent reductions
The Government has announced that social housing rents will be reduced by one per cent each year for four years from April 2016. Find out more below.
- What is happening with my rent this year?
There is good news for council tenants as your rents will be reduced by one per cent once again this year.
There’s an exception if you’re an equity-share rent payer, in which case rents will increase by 2.4 per cent (in line with inflation, measured by the Consumer Price Inflation at September 2018).
Times are hard, so we think it’s important we do everything we can to help you financially by keeping our charges to you as low as possible.
We are also:
- increasing your service charges by 2.4 per cent in line with inflation to cover the increasing costs of delivering these services
- freezing communal heating charges
- increasing parking charges for allocated parking spaces by 2.7 per cent in line with inflation. Parking permits and Ringo Visitor permit prices will remain the same. Pay and display parking charges will not increase.
- increasing garage charges by 2.7 per cent in line with inflation.
- Where can I get more information?
Details are available in the Financial Plan for Council Homes 2019/20 (pdf) report which went to the Economy, Housing and The Arts Policy & Accountability Committee on 28 January 2019.
You can read more in our The Housing Revenue Account Financial Strategy, 2019/20) Housing Revenue Account Budget and 2019/20 Rent Reduction (pdf) report which went to Cabinet on 4 February 2019.
- What is target rent? Why is my rent different to my neighbours?
Target rent is the weekly rent that the Government expects all social housing tenants to be paying. In Hammersmith & Fulham, rents are lower on average than the majority of other central London authorities. The latest rent reduction means H&F rents remain on average below target and will take many years to reach target rent. Therefore, depending on when your tenancy started, your rent may be significantly different from the average rent for a property of the same size and may be different from your neighbours’.
- What's happened to my tenant service charges?
We have had to increase your tenant service charges by 2.4 per cent in line inflation to cover the increasing costs of delivering these services.
- What will happen to my housing benefit?
If you currently receive housing benefit, your entitlement will be amended to reflect the reduction in rent.
- What happens if I am on Universal Credit?
If you or your partner are receiving Universal Credit Full Service (where you log on to your own Universal Credit account), you must tell your Job Centre work coach and also log on to your Universal Credit account to let the Department for Work and Pensions know your charges are changing from 1 April 2019.
It's important that the Department for Work and Pensions know the exact date the charges are changing so they get their calculations right – this is 1 April 2019.
You can visit the local housing office in White City at New Zealand Way, W12 7DE or in Fulham at 393 North End Road SW6 1NW to use a phone to make this call to the DWP. Our staff are on hand to help. Their opening hours are 9am to 5pm Monday to Friday. Alternatively, you can contact your rental income support officer on 020 8753 6032 (select ‘option 2’).
- What is available if I am in financial difficulty?