Welfare benefits advice for council tenants

We are not currently running any face to face advice sessions at the moment due to the coronavirus. Council tenants can contact us using the form below or by phone or email to request a telephone appointment.

What are welfare benefits?

Welfare benefits is a system of financial support, primarily administered by the Department for Work & Pensions. In order to access this support, claimants must meet a set of qualifying criteria. There are currently more than 30 different types of benefits and grants.

Welfare benefits rental income team 

  • Sonia Meikle - welfare benefits manager
  • Uyi Abosede, Teniola Abe, Kasia Marszalec - welfare benefits officers
  • Funmi Oyewole - housing benefit assessor
  • Evelyn Alcock - court officer

What we do

The welfare benefits rental income team provides advice to council tenants and members of their households. We help with identifying and applying for benefits and grants to maximise income and personal budgeting support to reduce debt as an early intervention to prevent homelessness through:

  • initial contact/benefit check
  • assistance with applying for benefits and grants
  • reconsideration and appeal representation
  • debt and money advice – budget planning
  • training and presentations
  • signposting to other services and support

How do I claim benefits?

In order to make a claim for benefits, you will need to complete an application. This can be done over the phone, online or by completing a paper form.

All applications will require some proof of identity and other evidence such as bank statements and payslips. Some benefits also require that you undergo a health assessment.

You can use the free Entitledto benefits calculator to find out how much you might get.

Benefit forms

Further information and factsheets

Welfare benefits team factsheet - Spring 2022

Welfare benefits team factsheet - Autumn 2021

Welfare benefits team factsheet Summer 2021

Welfare benefits team factsheet Spring 2021

See our frequently asked questions

  • Changes to Universal Credit calculations from 24 November 2021

    Are you or your partner working? Have you previously tried to claim Universal Credit but been told that your earnings are too high?

    Changes to how Universal Credit is calculated came in on 24 November 2021. More of your earnings will be disregarded in assessing your claim which could mean that you now qualify for Universal Credit when you wouldn't have done previously. It's always worth checking, especially if you have dependent children and or rent your home.

    If you are already receiving any of the income related benefits listed below, we would strongly advise you to check and or seek appropriate advice before claiming Universal Credit which will end your entitlement to these benefits.

    • Income support
    • Working tax credit
    • Child tax credit
    • Housing benefit
    • Jobseekers allowance
    • Employment support allowance


    You can call our welfare benefits advice line to see if this applies to you 0208 753 5566. More information can be found Universal Credit: How your earnings affect your payments - GOV.UK 

Contact the welfare benefits team

Council tenants can call our advice line for help and advice on 020 8753 5566. Or send us an email at welfare.benefit@lbhf.gov.uk or fill in the contact form below. Or you can ask your rental income support officer to book an appointment for you.

We are open Monday, Wednesday and Friday from 9:30am to 12:30pm and 1:30pm to 4:30pm.

We are not currently running any face to face advice sessions at the moment due to the coronavirus.

The team delivers benefit support from H&F area offices:

  • White City Office, New Zealand Way, White City Estate W12 7DE
  • Fulham Office, North End Road, Fulham, W12 7DE
  • Earl Court Office, 1 Mund Street, W14 1LY

Welfare benefits team leaflet (pdf 1.5MB)

Contact form

Fields marked with an asterisk (*) are mandatory.

We will only use the information you provide to contact you to help you with your enquiry. Please read our privacy policy for further information and to find out about how we look after your data.