Anti-social behaviour

Resolve 25 member logo and The ASB Pledge logo

Reducing anti-social behaviour (ASB) and hate crime is a key priority for us.

We work closely with other agencies including the police, housing services, other landlords, victim support and youth agencies, such as the Youth Offending Service (YOS).

Report anti-social behaviour

Report ASB online

ASB standards of response

We have minimum standards that all complainants of ASB and hate crime can expect to receive when they report ASB. These standards cover issues such as:

  • how soon we will interview you after a report
  • how often we will contact you during the life of your case
  • what steps we may take depending on the type of ASB reported.

We and our partners have many tools and powers we can use to tackle ASB, as well as using preventative measures to direct people away from causing nuisance to their neighbours. We can also put in place measures in residents’ homes to protect them from harm if they have been threatened.

When investigating cases and taking a case to court for an injunction, an criminal behaviour order (CBO) or to evict a person, we will always ask for your consent before we do so. This is to make sure you are happy with the actions we are taking and that you understand the process of what may happen at court. We will never give your name to anyone unless you specifically agree for us to do so and you can report anonymously to us if you prefer.

Community trigger

If you are unhappy with the way your ASB complaint has progressed you may want to find out about the community trigger. This is a new measure designed to give victims and communities a say in the way anti-social behaviour is dealt with. Find out about the community trigger.

Contact details

ASB unit
020 8753 2693

Please see housing contact page for your local area housing office details.

Visit the Met Police website to find out more about the Safer Neighbourhood Team in your local area. You'll need to enter your postcode in the ‘Find your area’ search box.


Stop Hate UK provide an alternative for people who don't want to report hate crime to the council or police. Get independent support and information, 24 hours a day, every day of the year including an LGBTQ+ helpline. Witnesses of incidents can also report and receive support via the helpline.

Report hate crime to Stop Hate UK