Reducing anti-social behaviour (ASB) and hate crime is a key priority for us.
We work closely with other agencies including the police, housing services, other landlords, victim support and youth agencies, such as the Youth Offending Service (YOS).
Report anti-social behaviour
ASB standards of response
We have minimum standards that all complainants of ASB and hate crime can expect to receive when they report ASB. These standards cover issues such as:
- how soon we will interview you after a report
- how often we will contact you during the life of your case
- what steps we may take depending on the type of ASB reported.
You will find full details of this in ASB minimum standards of response (pdf)
We and our partners have many tools and powers we can use to tackle ASB, as well as using preventative measures to direct people away from causing nuisance to their neighbours. We can also put in place measures in residents’ homes to protect them from harm if they have been threatened.
When investigating cases and taking a case to court for an injunction, an anti-social behaviour order (ASBO) or to evict a person, we will always ask for your consent before we do so. This is to make sure you are happy with the actions we are taking and that you understand the process of what may happen at court. We will never give your name to anyone unless you specifically agree for us to do so and you can report anonymously to us if you prefer.
If you are unhappy with the way your ASB complaint has progressed you may want to find out about the community trigger. This is a new measure designed to give victims and communities a say in the way anti-social behaviour is dealt with. Find out about the community trigger.
020 8753 2693
Housing - H&F customer services centre
0800 093 3132
Opening hours 9am to 5pm, Monday to Friday
Safer Neighbourhoods Teams - use the team finder postcode search on the homepage.