Anti-social behaviour

Information and advice on how to deal with anti-social behaviour.

When to contact the police

Report all criminal behaviour, including theft, drug dealing, hate crime, threats, harassment, and intimidation.

  • Emergencies: Call 999 for immediate danger to life or property
  • Non-emergencies: Call 101 or report online via the Metropolitan Police website
  • Find your local Safer Neighbourhood Police Team by entering your postcode

Report anti-social behaviour to the council

If possible, consider speaking to the individual first, they may be unaware of the issue.

Our ASB and housing teams are supported by the council's law enforcement team, who all residents can contact. They can respond to non-emergency ASB (e.g. drink or drug use) as it is happening. If they have a patrol available, they will send them to the area.

ASB in housing association properties

If your landlord is a housing association, contact them first. If they cannot resolve the ASB, we can work with them to help. If you're not sure who your landlord is, check your tenancy agreement, or letters about rent or repairs. If this does not help, call us and we can help you find out.

Noise nuisance in council housing properties

Our neighbourhood services deal with complaints about noise nuisance in council housing properties.

How reports are managed

ASB cases are categorised as either Priority 1 or Priority 2, based on a risk assessment.

  • Council tenants:
    Managed by the ASB Unit: Priority 1
    Managed by Housing Officers: Priority 2
  • Non-council residents: Managed by the ASB Unit.

Anti-Social Behaviour Unit

Reducing ASB and Hate Crime is a key priority. We will record all reports of ASB but can only act where the council can investigate, gather evidence, and independently witness ASB. The ASB Unit manages:

ASB Case Review

If repeated reports of ASB to the council, your housing association or the Police are unresolved, victims can request an ASB case review to influence how issues are handled.

We use various tools to prevent ASB, protect residents, and take legal action where necessary. Reports can be made anonymously. Consent is required if your evidence is used in court.

We will provide an initial response to all cases within 1 working day of it being reported. After 2 working days, the case will be assigned to an Officer to deal with. All reporting parties will receive an update every 10 working days.

Additional support

  • Crimestoppers: Report anonymously via 0800 555 111 or online
  • Fearless: Youth-focused crime reporting
  • Stop Hate UK: 24/7 independent hate crime support, including an LGBTQ+ helpline

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