Telephone system fault

We are sorry, some of our phone lines are down and you may not be able to get through at the moment. We are working to get this problem resolved. Please accept our apologies for the inconvenience.

Services affected include council tax, housing benefits, business rates, parking and housing repairs. See contact us for more information.

Contact us about parking

General enquiries

Please email us at

Pay and display

Parking zones and pay and display charges

Faulty pay and display machine

Report a faulty pay and display machine online

Parking permits

Contact us about parking permits

Parking fines (penalty charge notices)

Paying or challenging your parking fine

Vehicle removals

What should I do if my vehicle has been removed?

For information about appeals against parking fines or vehicle removals visit the London Tribunals website.

Parking bay suspensions

More about parking bay suspensions

Report an abandoned vehicle

Report an abandoned vehicle online

The 020 7371 5678 telephone help line is open Monday to Friday, 8am to 5pm, and Saturday, 9am to 5pm.

Closed on Sundays and public holidays.

Make a complaint

No-one likes getting a parking fine. We understand that.

Our parking controls are designed to make life easier for our residents by making as much parking space as possible available for people with permits or pay and display tickets. That is only possible if we enforce parking controls robustly but fairly.

We also have to give tickets to stop people blocking traffic or making the roads dangerous for pedestrians, cyclists and other motorists.

We know fines are a difficult and sensitive area, so we aim to provide services with respect, courtesy, consistency and fairness and to provide accurate information. We welcome all feedback about the services we provide. We also need to hear from you if you think a member of our staff was rude or discourteous.

All complaints must be in writing. Please email

Hammersmith & Fulham parking enforcement protocol (328KB pdf)

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