Guide to using H&F Love Clean Streets

You can report most street, roads, pavements and parks problems via the H&F Love Clean Streets website or mobile phone app.

H&F Love Clean Streets

The Love Clean Streets smartphone app is the fastest way to report fly-tipping, graffiti and other issues on H&F’s streets.

Download the app now

Google / Android

Apple / iOS

Reporting an issue is simple

When you have installed the app on your smartphone, you'll have the option to open it, and then you'll be taken through the on-boarding screens.

Part of the process is to select 'Hammersmith & Fulham' as the Home Authority.

For help and support visit the Love Clean Streets support page or email

Once you are set up just

  • Set the location
  • Take a photo
  • Pick the category
  • Submit the report

Your report will automatically get sent to the relevant team at Hammersmith & Fulham.

Alternatively, you can add a report through the H&F Love Clean Streets website

If you prefer not to create an account on the H&F Love Clean Streets website, there is a ‘Report Now’ button (This is found just below the login box of the website).

What can I report in the H&F LCS app or website?

You can use the H&F LCS app or website to report the following issues:

  • Abandoned trolley
  • Bins/bin lids not replaced
  • Blocked street drains/gullies
  • Blood on public highway
  • Bulky waste collection
  • Container overflowing
  • Containers on public highway
  • Damaged refuse containers
  • Dead animals in public places
  • Dog fouling
  • e-bikes and e-scooters causing obstruction
  • Flooding
  • Fly-posting
  • Fly-tipping
  • Graffiti
  • Green bags left out
  • Idling vehicles or stationary idling (leaving your vehicle engine running while stationary)
  • Leaf fall in public places
  • Litter bins
  • Litter on roads and pavements
  • Missed bin collection
  • Needles on public highways
  • Obstructions on roads and pavements
  • Overhanging trees and hedges
  • Parks - problems in parks
  • Potholes
  • Public recycling sites
  • Road signs - missing/out of date/error
  • Skips
  • Spillage - oils, paint etc
  • Street lighting
  • Trees - fallen trees or branches

For anything not on this list see our main report it page 

The benefits of logging in

The LCS smartphone app requires you to confirm your email address and all your reports will be stored in the app for you to refer to. If you register and log into the LCS website with the same email address you will be able to see all the reports you have made.

Geo-location and reporting your location accurately

If you have geo-location activated on your phone the map will automatically centre on your location. This is to make it easier to report issues when you are out and about. So, for example, if you see a overflowing litter bin you can report it there and then and the map will automatically show your location. But if you want to report a missed bin collection when you are not at home, you will need to make sure you pick the location. 

Whether at home or out and about, if you know the location address, rather than dropping the pin on the map, you can type the first line of the address and this will take you to the exact location.

This is often a better way to report an issue, especially if you live in H&F but close to the borders with another borough. Our neighbouring boroughs also use Love Clean Streets and your report may be sent to them if the pin is not located in the right place. 

Reporting problems in parks

If you want to report a problem a park and are not actually in the park, please select the location first by positioning the pin in the park location on the map. Then select the category from the categories drop down list. If your pin is within a park's boundaries, you will see the park's categories, if the pin is not in the park, you will not see the parks categories.

Broken streetlights

If you want to report a broken streetlight, it is really helpful if you can include the streetlight number which you will find on every streetlight.

Seeing other people's reports

We do not publish the report details for data protection reasons. However, you can view what has been reported nearby on the live map or when creating a report.

In partnership with Love Clean Streets

This app is provided in partnership with London-based company Love Clean Streets.

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