Coronavirus (COVID- 19): Accessible transport service update

Face to face appointments and the document drop off service are currently unavailable. Please contact the accessible transport team for further information and help with your enquiry.

London Councils has announced changes to the Taxicard scheme designed to help Londoners with disabilities during the ongoing coronavirus pandemic. The Taxicard scheme now allows taxi drivers to collect essential items for them and also for family, friends or carers to use a Taxi or private hire vehicle to do essential shopping or collect medication on behalf of a member. Read more about the Taxicard changes

Taxi and Taxicard passengers and drivers are required to follow government guidelines and wear face coverings


The Taxicard scheme is run by Hammersmith & Fulham Council and London Councils.

If you are disabled or blind and need to be picked up at your door, the Taxicard scheme can be a great help. The scheme is for people with serious mobility difficulties who find using public transport very difficult or impossible. It allows people to travel in designated licensed London radio taxis at a reduced rate.

You can qualify for the Taxicard scheme even if you have a Freedom Pass or use other mobility or door-to-door services.

Who is eligible?

You automatically qualify for the Taxicard scheme if:

  • you receive the higher rate mobility component of the Disability Living Allowance
  • you receive Attendance Allowance – Higher Rate
  • you receive the War Pension Mobility Supplement
  • you are registered severely sight impaired
  • you receive the mobility component of Personal Independence Payment (PIP) and have scored eight points or more in the ‘Moving Around’ category within the Mobility Component.

In Hammersmith & Fulham you automatically qualify for a Taxicard if you are a Blue Badge holder. See information on parking and Blue Badges

How to apply

To apply for a Taxicard please fill in the Taxicard scheme application form (pdf) and send it to:

H&F Direct
Pay and Park (AT)
PO Box 60820
London W6 9UZ

If you have any queries please contact the accessible transport team.

Lost, stolen or faulty Taxicards

There is a £10 charge for replacements for lost, stolen or faulty Taxicards. Taxicard holders should ring London Councils on 020 7934 9791, Monday to Sunday, 8am to 8pm.

To book a journey

If you have a Taxicard then you can book a journey online.

Extra support in Hammersmith & Fulham

The community access team offers a support service to help you with everyday activities such as going to the shops, cafes or a restaurant. It includes training to use buses, the Tube and taxis independently and with confidence.

Other information and advice

Transport For All is an independent group which campaigns on behalf of disabled and older transport users.

Data protection and privacy

Taxicard scheme privacy notice