Pest control

Some pests, such as rats, mice, bedbugs and cockroaches pose a risk to health when they infest property. The health risks are lower where these pests are outside. Other pests, for example, wasps, book lice and ants are generally a nuisance rather than health risks.

We offer a chargeable pest control service to residents, businesses and other council departments.

  • we provide advice and information to businesses and members of the public on pest control
  • we provide a pest identification service
  • we charge a fee for getting rid of rats, mice, bedbugs, fleas, cockroaches, pharaoh ants and wasps nests.

Contact us

For further information, to make an appointment or to cancel a booking, or to make a payment please contact the pest control team on 020 8753 1081 or Our opening hours are 9am to 5pm, Monday to Friday.

Contact Centre, Pest Control
5th floor, Hammersmith Town Hall Extension
King Street, W6 9JU

Current pest control charges

Charges for pest control services
Pest type Price incl VAT at 20% from 1 April 2019 Prices based on
Rats (subsidised) £93 Up to three visits.
We remove the bait if we find no evidence of rat activity on the third visit.
£37.50 for each additional visit required.
Mice £121 Up to three visits.
We remove the bait if we find no evidence of mice activity on the third visit.
£37.50 for each additional visit required.
Fleas and Common Cloth Moths £109.50 One visit, maximum of three rooms (additional rooms £15 each).
Wasps £66 One visit.
Bedbugs £216.50 Two visits, maximum of two bedrooms (additional rooms £26 each).
£105.50 for each additional visit required.
Cockroaches £145 Up to three visits.
£45.50 for each additional visit required.
Pharaoh/tropical ants £118 Up to two visits.
Garden ants £49 One visit, maximum of three rooms (additional rooms £16 each).
Other pests Price on application Includes squirrels, common clothes moths, etc.
Moth traps £49.99 Collection from office.
Moth traps £54.99 Including delivery.
Missed or cancelled appointment £32 If you need to cancel or re-arrange an appointment, please contact us within 24 hours of the appointment time. If our officer calls and you are not at home, or any required preparatory work has not been completed, or we cannot do the work as expected for any reason, you will incur this charge.
Commercial hourly charge £117 for up to one hour, then £59 per 30 minutes after first hour (incl VAT)  

The number of visits specified must be within six months of the first visit.

We accept cheques and debit/credit cards.

You can pay when booking the first visit. You can cancel bookings within seven days, however, if you want us to start work within that time you lose that right.


We don’t provide any fox control services. For further information about foxes please see our advice on foxes.

We recognise that foxes can be a real nuisance and we record details of fox sightings. If you know of any fox dens on council land please let us know by using the contact details at the top of the page.

We have no objections if you want to independently arrange for a private contractor to deal with foxes on your property.

Legally, there are two methods for killing foxes:

  • shooting
  • cage-trapping, in combination with a lethal injection.

Shooting is often too dangerous for urban areas. Cage trapping and lethal injection is expensive. Only a vet can administer a lethal injection and many vets are unwilling to put down healthy animals.

Even if these measures work, newly-vacated territory may be quickly occupied by other foxes, often within days, and competing foxes can fight over the territory, causing more nuisance.

Some pest control companies will kill foxes. If you decide to employ someone to kill a fox on your property, you will also be responsible for disposing of the animal.

For humane, non-lethal solutions to fox nuisance, visit the fox deterrence website at or call 01892 824 111.

Oak Processionary Moths

These moths have been found in parts of west London. Please keep an eye out for them during spring and summer and report any sightings to the pest control team on 020 8753 1081.

For more information on Oak Processionary Moths visit the Forestry Commission website.


Pigeons carry diseases such as salmonellosis, tuberculosis and ornithosis.

Their droppings, nesting material and carcasses contain a wide variety of mites and insects. These can infest areas where people live and can cause skin irritation, disease or allergic reactions.

There are no rules about feeding pigeons but in extreme cases we can consider an alleged offence of ‘littering’. It is an offence to drop litter anywhere in a place in the open air to which the public are entitled or permitted to have access. The food being deposited might constitute ‘litter’.

Health and Safety

We take all reasonable steps to prevent any risk to health from pest control treatments. We ensure that all our pest control officers are properly trained and qualified.

Before carrying out any treatment, we assess the risks of people or pets coming into contact with pesticide. We only lay bait in protected containers, clearly marked ‘POISON’ and we position these to minimise the risk of children or animals touching them.

We hand out safety information about the type of pesticide we use and a safe procedure for disposing of dead rodents to minimise the risk of secondary poisoning of other animals.

In the case of rats and mice we revisit premises to check the effectiveness of the treatment and to collect unused pesticide.

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