Parking tickets and enforcement
All parking fines must be paid using either the automated or online payment options. We are sorry the parking services call centre team can't process payments made by telephone at this time.
If your vehicle is not parked legally, you could get a parking ticket, otherwise known as a penalty charge notice (PCN) or your vehicle may be towed away.
It’s quick and easy to pay online.
Pay using the automated phoneline
We are sorry the parking services call centre team can't process payments made by telephone at this time. You can still pay using 24-hour, automated credit/debit card payment service.
Please call parking services on 020 7371 5678 and select option 1 where you will be directed to make your automated payment . Advice with payments is available between 9am and 5pm, Monday to Friday.
Pay in person
We are sorry, our customer service centre is closed due to the coronavirus outbreak.
Less serious contraventions
The full charge is £80.
The discounted charge is £40, which applies if we receive payment within 14 days of the date of issue of the fine.
More serious contraventions
The full charge is £130.
The discounted charge is £65, which applies if we receive payment within 14 days of the date of issue of the fine.
See More about charges below.
Challenge a penalty charge notice
If you have received a penalty ticket and feel it was wrongly issued, you have the right to challenge it.
Help with your PCN - frequently asked questions about parking tickets.
For information about CCTV video footage please see View PCN videos.
Parking fines issued in London reflect the seriousness of the contravention.
There are higher penalties for those who commit a serious parking, bus lane or moving traffic contravention, compared to drivers who may have made a genuine mistake or broken the rules in a way that has less serious implications for other road users.
More serious contravention examples
£130 (£65 if paid within 14 days from the date of issue)
- parking in a suspended parking bay or a disabled bay without a Blue Badge
- stopping on a pedestrian crossing area marked with white zig-zag markings, or on a school keep clear marking
- parking or loading/unloading where these activities are prohibited (i.e. on yellow lines with loading restrictions)
- any moving traffic contravention, for example driving or parking in a bus lane, stopping in box junctions, driving the wrong way in a one-way street, ignoring a banned turn or directional traffic sign
- driving through one of the access control points of the Transport Congestion Pollution Reduction scheme
- parking without displaying a valid permit or pay and display ticket in a shared permit/pay and display bay.
Less serious contravention examples
£80 (£40 if paid within 14 days from the date of issue)
- parking after the expiry of a pay and display ticket
- parking for longer than the maximum permitted time in a parking bay
- parking without clearly displaying a pay and display ticket in a pay and display car park
- not parking correctly within the bay markings
- idling - leaving your engine running while stationary.
Idling (leaving your vehicle engine running while stationary) creates air pollution and is usually unnecessary.
It is also an offence in law under the Section 42 of the Road Traffic Act 1988. We are using new powers as part of an experimental traffic order which came into effect from 1 November 2018 to fine motorists who pollute the borough by leaving their engines running. This is part of the council’s drive to help tackle poor air quality across the borough.
The council’s traffic wardens will now be able to issue a £80 penalty charge notice (£40 if paid within 14 days from the date of issue) to motorists who have stopped with their engine idling in parking and loading bays, taxi ranks, or any roads where waiting is restricted.
When the vehicle is parked up and stationary please switch off your engine to help clean up the air that we all breathe.
Traffic Congestion and Pollution Reduction Scheme (TCPR)
The Traffic Congestion and Pollution Reduction Scheme (TCPR) was introduced in July 2020. The scheme allows H&F residents who hold residents’ vehicle permits, as well as visitors and trades people with day permits, to access all areas within the scheme freely. Find out more about the TCPR scheme
If you do not have a permit and you drive through one of the access control points, you will be issued with a penalty charge notice.
Other London-wide charges
- the cost to release your car from the car pound is £200 (in addition to the penalty charge)
- the cost of storage of your vehicle in the car pound is £40 per day (or part day)
- the cost of disposing of your vehicle is £70.
Lost your penalty charge notice?
If you have lost your PCN please contact parking services and provide your vehicle registration number. We will be able to locate your PCN number.