Privacy policy

On 1 November 2016, the council changed its current supplier of Information and Communications Technology (ICT) services, H&F Bridge Partnership Limited. From that date, some ICT services will be provided by BT plc and some by Agilisys Ltd.  Your data may therefore be held or processed by one or both of these partner organisations on behalf of the council. We, or suppliers on our behalf, process most of your personal data within the European Union (EU). Where it’s necessary to process your data outside of the EU we make sure there are appropriate safeguards in place.

We respect your privacy and your right to confidentiality. And we're committed to following the Data Protection Act.

We keep your private information secure. Only staff and third parties who are entitled to see the information, have access to it and they can only use it for the purposes stated.

Service providers are contracted to provide certain services on our behalf and where appropriate we have information-sharing protocols and agreements in place to protect your data.

We will do our best to keep information about you accurate and up-to-date, and would like you to do the same.

When we no longer need to keep information about you, we will dispose of it in a secure manner.

How we use information about you

  1. to give you the best service by making sure we contact you when you need us to (for example, we will send our online account holders regular emails updating them on council services)
  2. to upgrade the systems we use to process your information
  3. to make sure that public (taxpayers') money is spent wisely and efficiently
  4. to avoid people being paid money to which they are not entitled
  5. to avoid having to ask people to pay money back when it has been paid to them incorrectly
  6. to reduce fraud and for efficient law enforcement, regulation and licensing, criminal prosecutions and court proceedings.

It is important to us that we properly coordinate what we do for you. As a result, when you tell us that you are moving address or changing your name, we will try and make it as easy as we can for you. We will try to keep your name and address up to date in all our records.


We use cookies on certain sections of our website. These are used to help us see which parts of our website are the most useful to customers. We use the information to make the site easier for you to use. If you do not want this to happen, you can set your web browser to reject cookies. However, you may not be able to use online payments or other features of our site.

Read more information about how we use cookies.

Shared services, shared information

We share some services with Westminster and Kensington and Chelsea councils. To work effectively and give you a high standard of customer service, some of your personal information will be shared across the councils. The partnership will collect, use, share, protect and dispose of your personal data in full compliance with the Data Protection Act.

IP (internet protocol) addresses

We monitor the number of visitors to our website and collect IP addresses through our system of continuous review. However, we don’t use this information to identify individuals.

Use of personal information

You can find more information about how we use personal information in our entry in the Information Commissioner’s Office register of data controllers. We renew this annually and update it whenever we are going to use personal information in a new way. Our Registration Number is Z5124889.


We have strict security measures to prevent the alteration, loss or misuse of information on our computers. Our online payments are subject to the tightest security under our control.

If you would like to know more, including about how we look after your information, please see our information charter or contact the information management team (contact details can be found at the bottom of our data protection page).

See also