Parks and leisure privacy notice

Last updated: 23 February 2024

Who we are and how to contact us

We are Hammersmith & Fulham Council's parks and leisure service.

H&F is the Controller for the personal data we process. Our Information Commissioner’s Office (ICO) registration number is: Z5124889.

You can contact parks and leisure service at

General council contact information, including our switchboard phone number and our address is on our contact us page.

Please see ‘Your data rights’ for:

  • how to contact us to about your data rights 
  • how we use your data or comply with your data rights
  • how to contact our Data Protection Officer (DPO)

What we collect and process

We only use data you’ve given us directly.

Our annual parks satisfaction survey includes questions about the demographics of our residents. These questions are optional and your participation in the survey is voluntary and you are free to decline the optional questions if you wish to.

Your personal information is anonymised before being used to evaluate feedback.

We will collect the following personal data about you when you respond to the survey:

  • disability
  • gender
  • age
  • your children's ages
  • whether you are an H&F resident
  • your postcode (Your postcode will be used to ensure we have a representative response from across the borough)
  • your contact email (We ask residents to provide their email address so we can email you the results of the survey to improve engagement)

Other questions include

  • do you find parks accessible
  • what improvements would you suggest to improve your access
  • how often you visit the park
  • do you visit the park alone or with others

The parks annual satisfaction survey aims to understand the satisfaction of residents with the parks service, what the issues are and how things can be improved.

Our legal basis for processing your data is that:

  • We need to process it to perform a public task which is identifying public satisfaction, issues and accessibility in the public interest in our parks and open spaces. (6(1)(e) of the GDPR). The Health and Safety at Work Act 1974 the Equality Act 2010 is what sets out the research we must carry out. 
  • We need to process it to understand how and why people use our parks and why they don’t. However, you have the right to object to this processing. Please see Your data rights for how to object to this processing.

Some of your data we process contains special category data such as your health or disability. 

Our legal basis for processing it is that:

  • We have your clear, positive, and freely given explicit consent to process it for improving the accessibility of our parks and open spaces in the public interest. (9(2)(a) of the GDPR).

Who we share it with

We share your data with our partners who we work with to deliver our service. This includes The Parks Forum, a new group who will continue the work of the residents led Parks Commission. 

We only process your data in the UK.

How long we keep it

We keep your data for 3 years after we close the satisfaction survey. 

When we no longer need your data, we’ll dispose of it securely or, if it’s of historic interest, we’ll transfer it to our local archives service.

What are your rights?

In relation to this processing, you have the right to:

  • be informed – we do this through this privacy notice
  • access your data
  • have us change incorrect or incomplete data
  • restrict how we process your data

For more information on your rights and how to exercise them, please see Your data rights – what they are and Your data rights – how to exercise them

Who to contact if you’re unhappy 

For who to contact if you’re unhappy about how we use your data or comply with your data rights, please see Your data rights – who to contact if you’re unhappy.

What if this notice changes?

If we make significant changes to what personal data we process, how or why we process it or who processes it, we’ll update this notice. 

We may also contact you using other communication channels to make you aware of the changes.

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