Housing department privacy notice

Information about our privacy notice and how Hammersmith & Fulham Council's housing team processes your data in accordance with legal requirements.

Hammersmith & Fulham Council (“a data controller”) is committed to protecting the privacy and security of your personal information.

Your information will be shared with other H&F departments or third parties and external partners who deliver these services.

View our housing delivery partners.

Under the General Data Protection Regulations, individuals have a right to access and receive a permanent copy of all their personal information which H&F holds. Details of how to submit a request are published on H&F’s website: Data Protection Act.

Developing and testing business applications

Housing and their service delivery partners (see above) may use the information you give us to maintain and improve the services which we deliver, this includes developing and upgrading the systems which we use to process your information. 

Corporate business intelligence

Housing may share the information you give us with other council services and service delivery partners (see above) for research and analysis purposes, to help us design the services we provide and to identify and contact residents who may benefit from them.

Prevention and detection of fraud

We have a duty to protect the public funds we administer. To this end we may use the data you have supplied for your housing/council tax award and/or council tax account for the purposes of the prevention and detection of fraud. This includes datamatching exercises such as the National Fraud Initiative.

Legal requirements

H&F will use all information held by us for the purposes of law enforcement, regulation and licensing, criminal prosecutions and court proceedings.

Phone numbers and email addresses

When contacting the council, we may request a contact mobile phone number (or email) from you. If we do, we may use this number to contact you by text (or email) as well as by phone. We will only contact you about matters that affect your tenancy or contract (if you are a leaseholder), such as payments or to inform you of forum or other meetings.

No texts (or emails) will contain any information that could be used to identify you i.e. your name, so that if your phone is lost/stolen the messages could only be matched to the mobile phone the text was sent to.

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