Housing department privacy notice

We follow the eight principles of the Data Protection Act 1998, as well as people’s rights to confidentiality and respect for privacy.

We share your information with other H&F departments and third parties / service delivery partners who deliver your services on our behalf. See H&F Housing service delivery partners (pdf).

Under the Data Protection Act 1998, individuals have a right to access and receive a permanent copy of all their personal information which H&F holds.

For details of how to submit a request see data protection and subject access requests.

Developing and testing business applications

We and our service delivery partners may use the information you give us to maintain and improve the services which we deliver, this includes developing and upgrading the systems which we use to process your information.

Corporate business intelligence

We may share the information you give us with other council services and service delivery partners for research and analysis purposes, to help us design the services we provide and to identify and contact residents who may benefit from them.

Prevention and detection of fraud

We may share and compare your information with other council services and other organisations to make sure the information is accurate, to protect public funds, recover debt and/or prevent or detect fraud. These other organisations include government departments, other local authorities and private sector organisations such as banks or organisations that lend money.

Legal requirements

We will use all information held by us for the purposes of law enforcement, regulation and licensing, criminal prosecutions and court proceedings.

Phone numbers and email addresses

When contacting us we may ask you for a contact mobile phone number (or email). If we do, we may use this number to contact you by text (or email) as well as by phone. We will only contact you about matters that affect your tenancy or contract (if you are a leaseholder), such as payments or to inform you of forum or other meetings. No texts (or emails) will contain any information that could be used to identify you i.e. your name, so that if your phone is lost/stolen the messages could only be matched to the mobile phone the text was sent to.