H&F Family Hubs privacy notice

Purpose for processing your information 

Hammersmith & Fulham provides three Family Hubs, which aim to improve access to preventative services (both universal and targeted) for children and their parents or carers. The services provided from the hubs aim to support families to understand and make effective changes that ultimately improve their health and wellbeing. The Family Hubs in Hammersmith & Fulham are as follows: 

  • North Hammersmith and Fulham: Old Oak Community & Childrens Centre, 76 Braybrook St, London W12 0AP 
  • South Hammersmith and Fulham: Fulham Central (Tudor Rose) Children's Centre, Shottendane Rd, London SW6 5PG 
  • South-West Hammersmith and Fulham: Stephen Wiltshire Centre, Queensmill road, London, SW6 6JR 

Find more information about the Family Hub offer.

If you and your family might benefit from the support available, the Family Hub will gather relevant information from you to help ensure you receive the right support at the right time. 

We collect the following information 

You can receive Family Hub support by either registering online or walking into one of the Family Hubs. A Family Coordinator or a Family Navigator will greet you and gather some initial information which will indicate which service would be most appropriate for your support. Most of the personal data we process is data you’ve given directly to us and may include the following personal information:

  • personal information (name, date of birth, gender, ethnicity, employment status, disability)
  • contact details
  • family details (parental status, children’s details- including vaccination history)
  • housing information
  • child support needs
  • financial information

If you do not wish your information to be shared with any other service then you can still receive a service without doing so but you may have to repeat your information if you require support in the future. 

We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this data to allow the council to effectively target and plan the provision of services.  For example, we may use statistics/numbers relating to ethnicity of families to measure reach of services to ensure we are reaching the whole community. 

In some cases, the council may use your information for another purpose if it has a legal duty to do so or to provide statistical returns to Government departments. 

We may also share personal data if there is a risk of serious harm or threat to life. 

To find out more about how we use your data, please see the children's services privacy notice.

How we collect your information 

We collect your information when you register to Family Hub. If another service is contacting the Family Hub on your behalf, then they may share your details with us by secure email. 

When your family receive support from one of the Family Hub services, where appropriate we will produce with you a Family Plan. This plan will detail the support that you need and who will help you with your needs. This plan is shared with you but will also be shared with all of the services that are supporting you and your family, unless you tell us not to. It will be stored securely as part of your records. 

If you already receive support from a service and it is felt you would benefit from receiving support from further services your support worker may talk to you about the Family Hub MDT which takes place at the Family Hub. Your information could be shared with a number of services attending the MDT in order to get coordinated support for you and your family, unless you tell us not to. 

The Family Hub also receives information from other services, these are: 

  • information of a new birth when you have agreed for Health Visiting to share these details 
  • information from the Department for Work and Pensions (DWP) regarding families who may be eligible for the 2 year old childcare offer 
  • if appropriate your family may be contacted by letter offering further information of the services that are available at the Family Hub

Family Navigators based in the Family Hubs receive information from North West London Integrated Care System / NHS North West London about children aged under 5 whose families may benefit from additional advice and support while the children are in the early years. Where such children and families are not already receiving advice and support, the Family Navigators will contact parents or carers to provide information about services available.

Any parent or carer who does not wish to receive such support can decline the offer and no additional information recording or sharing will take place. 

Who the information is shared with 

  • Your information will be held on our secure database system and will be shared with the appropriate party responsibly for delivering the service at the Family Hub unless you tell us not to. These include: 

    Central London Community Healthcare NHS Trust

  • Central and North West London Foundation NHS Trust 
  • North PCN
  • Central PCN
  • HFP PCN 
  • South PCN
  • GP@Hand PCN
  • West London NHS
  • Imperial College Healthcare NHS Trust
  • LMP Action
  • Harrow Club
  • Turning Point
  • SASH London
  • Urban Partnership Group

Any details recorded on our database will only be accessed by those working as part of the Family Hub for the purposes of supporting your family and monitoring the effectiveness of services provided. 

How long do we keep your information? 

We will only keep your information for as long as is required by law and to provide you with the necessary services. In general information related to the Family Hub providing a service to the family, recorded data (family’s personal details and contact information) will be retained for up to six years from point of the last contact with the family concerned. 

Each participating organisation working as part of the Family Hub have their own data retention policy and will ensure information is held in line with their own retention policies and legal requirements. 

Your rights and access to your information 

You have the right to request a copy of the information that we hold about you. 

The UK General Data Protection Regulation also gives you additional rights that refer to how the council holds and uses your information. 

Consequently, under certain circumstances, by law you have the right to: 

  • object to and restrict further processing of your data; however, this may affect service delivery to you 
  • request to have your data deleted where there is no compelling reason for its continued processing and provided that there are no legitimate grounds for retaining it 
  • request your data to be rectified if it is inaccurate or incomplete 
  • have your data transferred or copied should you move to another local authority area 
  • not be subject to automated decision-making including profiling 

Information about how you can submit a subject access request can be found on Your data rights and how to exercise them.

If you have any concerns 

Please contact us if you would like to know more about the information we hold about you and how we use it by contacting the manager of the relevant Family Hub. 

If you have any questions regarding your Data Protection rights, such as accessing your personal information, etc. or if you have a concern over the handling of your information. You can email the Council’s Information Management Team at dpo@lbhf.gov.uk

If you are unhappy with how we use your data please visit Your data rights and who to contact if you're unhappy.

If you are not satisfied with the council’s response you have a right to complain to the Information Commissioner’s Office (ICO)

Changes in your circumstances 

You should notify us immediately if there are any changes in your circumstances and personal details so we can maintain an accurate and up to date record of your information. 

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