Christmas and New Year information

Rubbish and recycling

If you have lots of wrapping paper to recycle, you’ll need to know what day to put it out. And perhaps you want to do your bit for the environment and recycle your Christmas tree this year? 

Opening hours

Our offices and our customer service centre at 145 King Street are currently closed due to the Covid-19 outbreak.

Our register office at Beavor Lane is closed on Friday 25 December. On Monday 28 December and Friday 1 January the register office will be closed except for an emergency telephone burial service. On Sunday 27 December, Monday 28 December, Saturday 2 January and Sunday 3 January we will be offering a telephone death registration service.

Our libraries in Askew Road, Fulham and Hammersmith will be closed throughout January 2021 due to concerns about the spread of Covid-19. We will review when it will be safe to re-open for staff and visitors. Our 'Out of Hours' return boxes will still operate when we are closed. Shepherds Bush library is closed until 10 February because it is being used as a Covid-19 testing centre.

You can renew library items online, or renew library items via our app or by calling our automated service on 020 7361 3610. All our libraries have a 24 hour returns service.

The duty planner service will be closed from Thursday 17 December and will reopen again on Monday 4 January.

Our noise and nuisance service does not operate on Christmas Day and Boxing Day.

Our parking service telephone helpline is closed on 25 December, 28 December and 1 January.

Electoral services is closed on 25 December, 28 December and 1 January and is operating a reduced service from 29 to 31 December.

The H&F Community Aid Network contact centre is closed Christmas Day, Boxing Day, Sunday 27 December and New Year's Day.

Contact the council

Emergency out of hours information

Emergency out of hours information 

Emergency housing repairs

If you need to report a non-urgent repair our housing repair customer service centre will be open every working day to take your call.

Emergency cover will be provided over the holiday period.

Council tenants and leaseholders should call 0800 023 4499. Tenants in temporary accommodation should call 020 8748 8588.

    Parking

    Christmas and New Year parking arrangements

    Parking suspension deadline dates over the holiday period.