Christmas and New Year information

Recycling and rubbish

If you have lots of wrapping paper to recycle, you’ll need to know what day to put it out. And perhaps you want to do your bit for the environment and recycle your Christmas tree this year? 

Parking arrangements and helpline

The parking services call centre and telephone helpline (020 7371 5678) will close from 4pm on Friday 22 December and will reopen at 9am on Tuesday 2 January 2024.

Adult social care and children’s services

Both services will be closed over the bank holidays. Otherwise normal opening hours will apply.

If you are concerned about the safety of an adult, young person or child because of suspected abuse or neglect outside of normal opening times, please phone our out of hours line on 020 8748 8588.

If you have an immediate concern for the wellbeing of an adult, child or young person, call the police on 999.

Cost-of-living help

The cost-of-living helpline will be closed on 25, 26 December and on Monday 1 January 2024.

The helpline will be operating from 9am to 5pm on 22, 27, 28 and 29 December and from 8am to 6pm on 2 January 2024.

The help centre at 145 King Street, Hammersmith will be closed from 5pm on 22 December until 9am on Tuesday 2 January 2024.

Read our cost-of-living crisis information page for details on the help and support available to H&F residents.

Read about our Warm Welcome spaces set up to help support residents this winter. 

Customer service centre

The customer service centre will close at 5pm on Friday 22 December and reopen at 9am on Tuesday 2 January 2024.  

Register office

Our register office at Beavor Lane is closed on Monday 25 December.

On Sunday 24 and Tuesday 26 December the register office will be closed except for an emergency telephone burial service.

The office will be open from 9am to 4pm on Wednesday 27, Thursday 28 and Friday 29 December.

On Sunday 31 December and Monday 1 January 2024 the register office will be closed except for an emergency telephone burial service.

For all death and still-birth enquiries please email


Please check your library’s information page for opening hours information.

You can renew library items online, or renew library items via our app or by calling our automated service on 020 7361 3610. All our libraries have a 24 hour returns service.

Duty planner

The duty planner service will be closed from Friday 22 December and will reopen on Tuesday 2 January 2024.

Noise and nuisance service

Our noise and nuisance service does not operate on Christmas Day and Boxing Day.

Electoral services

Electoral services is closed from 5pm on Friday 22 December and will reopen at 9am on Tuesday 2 January 2024.

Housing repairs

If you need to report a repair our housing repair customer service centre will be open every working day from 9am to 5pm to take your call.

Emergency cover will be provided over the holiday period.

Council tenants and leaseholders should call 0800 023 4499. Tenants in temporary accommodation should call 020 8748 8588.

Visit our report a housing repair webpage.

Emergency out of hours information

Emergency out of hours information, advice and contacts.

Highways gritting

In the event of frost or snow the gritting service will continue over the whole holiday period. Read our cold weather, ice and snow webpage for more information.

Contact the council

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