Recycling and rubbish
Find out more about changes to Christmas and New Year bin & recycling collections here!
- Christmas and New Year collection dates, seasonal recycling tips and how to recycle your Christmas tree
- Commercial waste and recycling collections over Christmas and New Year
- Reuse and recycling centre opening hours
Parking arrangements and helpline
- Christmas and New Year parking arrangements for 2024-25
- Parking suspension deadline dates over the holiday period
The parking services call centre and telephone helpline 020 7371 5678 will be closed from 3pm on Tuesday 24 December and will re-open at 9am on Thursday 2 January 2025.
Adult social care and children's services
Both services will be closed over the bank holidays. Otherwise normal opening hours will apply.
If you are concerned about the safety of an adult, young person or child because of suspected abuse or neglect outside of normal opening times, please phone our out of hours line on 020 8748 8588.
If you have an immediate concern for the wellbeing of an adult, child or young person, call the police on 999.
Cost-of-living help
The cost-of-living helpline will be closed on Christmas Day, Boxing Day and New Year's Day. Opening hours on other days over the holiday are 9am to 5pm on 24, 27, 30, 31 December and 2, 3 January 2025.
The walk in service will not be available at 145 King Street between 25 December and 1 January.
Read our cost-of-living information page for details on the help and support available to H&F residents.
Customer service centre
The customer service centre at 145 King Street will close at 5pm on Tuesday 24 December 2024 and re-open at 9am on Thursday 2 January 2025.
Register office
Our register office at Beavor Lane will be closed on Christmas Day, Boxing Day and New Year's Day.
For full details and out of hours contact information see Contact the register office
Libraries
Please check your library's information page for opening hours information.
You can renew library items online, or renew library items via our app or by calling our automated service on 020 7361 3610. All our libraries have a 24 hour returns service.
Duty planner
The duty planner service will be closed from 23 December 2024 until 6 January 2025.
Noise and nuisance service
Our noise and nuisance service does not operate on Christmas Day and Boxing Day.
Electoral services
Electoral services will close at 5pm on Tuesday 24 December 2024 and re-open at 9am on Thursday 2 January 2025.
Housing repairs
If you need to report a repair our housing repair customer service centre will be open every working day from 8am to 6pm to take your call.
Emergency cover will be provided over the holiday period.
Council tenants and leaseholders should call 0800 023 4499. Tenants in temporary accommodation should call 020 8748 8588.
For non-emergency repairs you can report a housing repair online or if you need information about an existing repair please email us at housing.repairs@lbhf.gov.uk
Visit our housing repairs webpage for more information.
Emergency out of hours information
Emergency out of hours information, advice and contacts.
Highways gritting
In the event of frost or snow the gritting service will continue over the whole holiday period. Read our cold weather, ice and snow webpage for more information.
