Christmas and New Year information

Rubbish and recycling

If you have lots of wrapping paper to recycle, you’ll need to know what day to put it out. And perhaps you want to do your bit for the environment and recycle your Christmas tree this year? 

Opening hours

Our offices and our customer service centre at 145 King Street are closed on Wednesday 25 December, Thursday 26 December and Wednesday 1 January.

Our register office at Beavor Lane is closed on Wednesday 25 December, Thursday 26 December and Wednesday 1 January. Saturday 28 December is by appointment only.

All our libraries are closed on Wednesday 25 December, Thursday 26 December and Wednesday 1 January, and will close early at 1pm on Tuesday 24 December and at 5pm on Tuesday 31 December.

Avonmore library will be closed from 5pm on Monday 23 December, opening again on Thursday 2 January.

Shepherds Bush library will close for refurbishment on 1 January until 3 February.

You can renew library items online, or renew library items via our app or by calling our automated service on 020 7361 3610. All our libraries have a 24 hour returns service.

The duty planner service will close from Friday 20 December until Monday 6 January.

Noise and nuisance Christmas and New Year service hours

Contact the council

Emergency out of hours information

Emergency out of hours information 

Emergency housing repairs

If you need to report a non-urgent repair our housing repair customer service centre will be open every working day to take your call.

Emergency cover will be provided over the holiday period.

Council tenants and leaseholders should call 0800 023 4499. Tenants in temporary accommodation should call 020 8748 8588.


    Christmas and New Year parking arrangements