Recycling and rubbish
If you have lots of wrapping paper to recycle, you’ll need to know what day to put it out. And perhaps you want to do your bit for the environment and recycle your Christmas tree this year?
- Christmas and New Year collection dates, seasonal recycling tips and how to recycle your Christmas tree
- Commercial waste and recycling collections over Christmas and New Year
- Reuse and recycling centre opening hours
Parking arrangements and helpline
- Christmas and New Year parking arrangements for 2023-24
- Parking suspension deadline dates over the holiday period
The parking services call centre and telephone helpline (020 7371 5678) will close from 4pm on Friday 22 December and will reopen at 9am on Tuesday 2 January 2024.
Adult social care and children’s services
Both services will be closed over the bank holidays. Otherwise normal opening hours will apply.
If you have an immediate concern for the wellbeing of an adult, child or young person, call the police on 999.
The cost-of-living helpline will be closed on 25, 26 December and on Monday 1 January 2024.
The helpline will be operating from 9am to 5pm on 22, 27, 28 and 29 December and from 8am to 6pm on 2 January 2024.
The help centre at 145 King Street, Hammersmith will be closed from 5pm on 22 December until 9am on Tuesday 2 January 2024.
Read our cost-of-living crisis information page for details on the help and support available to H&F residents.
Read about our Warm Welcome spaces set up to help support residents this winter.
Customer service centre
The customer service centre will close at 5pm on Friday 22 December and reopen at 9am on Tuesday 2 January 2024.
Our register office at Beavor Lane is closed on Monday 25 December.
On Sunday 24 and Tuesday 26 December the register office will be closed except for an emergency telephone burial service.
The office will be open from 9am to 4pm on Wednesday 27, Thursday 28 and Friday 29 December.
On Sunday 31 December and Monday 1 January 2024 the register office will be closed except for an emergency telephone burial service.
For all death and still-birth enquiries please email email@example.com
Please check your library’s information page for opening hours information.
The duty planner service will be closed from Friday 22 December and will reopen on Tuesday 2 January 2024.
Noise and nuisance service
Our noise and nuisance service does not operate on Christmas Day and Boxing Day.
Electoral services is closed from 5pm on Friday 22 December and will reopen at 9am on Tuesday 2 January 2024.
If you need to report a repair our housing repair customer service centre will be open every working day from 9am to 5pm to take your call.
Emergency cover will be provided over the holiday period.
Council tenants and leaseholders should call 0800 023 4499. Tenants in temporary accommodation should call 020 8748 8588.
Visit our report a housing repair webpage.
Emergency out of hours information
In the event of frost or snow the gritting service will continue over the whole holiday period. Read our cold weather, ice and snow webpage for more information.