We support victims of anti-social behaviour (ASB) through every stage of their case by:
- Providing a single point of contact to keep victims updated and monitor ongoing risks
- Maintaining regular contact, conducting risk assessments, and creating action plans in consultation with victims
- Seeking consent for:
- referrals to support services or advocacy
- contacting the perpetrator or other relevant parties
- using evidence for legal or court action
- Using clear, accessible template letters that:
- explain key steps and available support
- emphasise the value of diary sheets
- include direct contact details for case officers
- Outlining how to escalate concerns if victims are unhappy with the support provided
- Raising safeguarding concerns with adult or children's services when needed
- Signposting victims and witnesses to further help via H&F's ASB support services, including community organisations