We will regularly communicate with residents to understand their lived experience of ASB and we will work in partnership with them to continually improve how we prevent and tackle ASB. We will ask for feedback at the closure of all ASB cases and will monitor and respond to the levels of satisfaction reported to us through these surveys. We will also monitor council tenants' satisfaction with how we handle ASB through our annual Tenant Satisfaction Measures survey which is sent to a representative sample of all our council housing tenants every year.
We will regularly update residents on the performance of the ASB service, including residents' reported satisfaction with the service.