Where appropriate, we aim to close all cases of ASB when the most appropriate action has been taken. We will contact the complainant summarising the actions taken and the reason why we are closing the case. A case will be closed when:
- the issues have been resolved to the complainant's satisfaction; or
- we have taken all available action to resolve the matter; or
- when the complainant has not provided evidence of the ASB and we cannot take any further action without their assistance; or
- when another agency is dealing with the case and it no longer requires involvement by our officers; or
- following our investigation, no evidence exists to prove that incidents of ASB have occurred.