Using the library

Changes to the library service due to coronavirus

Libraries across H&F will remain closed throughout January 2021 due to concerns about the spread of Covid-19. We will review when it will be safe to re-open for staff and visitors. Our 'Out of Hours' return boxes will still operate when we are closed.

Shepherds Bush library will be closed until 10 February because it is operating as a Covid-19 testing centre.

Please see the library service update page for information about changes to our library service.

Find out about library events and activities you can join online.

Membership and joining

Joining the library is free and easy to do, you can join online or in person. You will need to fill in a membership form and show us proof of name and address. Remember, all our libraries are self-service. Your library card is needed every time you visit the library and want to access our services; customers should use our self-service kiosks to borrow, renew or return items and pay library fees and charges.

Membership and joining

Searching, renewing and reserving

Items can be reserved online using our regular reservation service online or by phone 020 7361 3610. Please note there is a £1.00 non refundable administration charge for reserved items.

All our usual online services are still available except that customers cannot collect any reserved items while our libraries are shut due to Covid-19.

Book return boxes are still available at all sites to return items and items are being renewed automatically for the time being.

See Find your library

Children’s library service

We offer a wide range of services for children and young adults, a fantastic selection of books as well as lots of events and activities.

Children’s library service

Home library service

The home library service provides books and items for residents of the borough who can’t visit their local library because of illness, disability, frailty or caring responsibilities. We deliver once every three weeks.

Home library service

Reference and information

Many reference and information resources are available online. All of our branch libraries have a quick reference section and supply national and local newspapers as well as a range of popular magazines. Shepherds Bush Library has a larger reference area to meet the high number of community enquiries it receives.

Online reference and information resources

Computers in libraries

All our libraries provide computers for customer use which can be booked in advance. Internet, word processing and printing facilities are available.

Computers in libraries

Reading Well - books on prescription

Depressed, anxious, phobic? Self-help books on prescription could help you cope.

Reading Well - books on prescription

User guide

Some useful tips on using our libraries.

Library users' guide

Borrowing and other charges

Borrowing and other charges

The Marketplace

Advertise your sale item, service or event to thousands of library customers across the borough.

The Marketplace

Code of conduct

Our libraries code of conduct

Libraries solicitation policy

Information about how our stock selection is managed and how titles can be suggested for purchase.

Solicitation policy