Using the library

Users' guide

Some useful tips on using our libraries.

Membership and joining

Joining the library is free and easy to do, you can join online or in person. You will need to fill in a membership form and show us proof of name and address. Remember, all our libraries are self-service. Your library card is needed every time you visit the library and want to access our services; customers should use our self-service kiosks to borrow, renew or return items and pay library fees and charges.

Membership and joining

Borrowing and other charges

Searching, renewing and reserving

Searching, renewing and reserving Items can be reserved online using our regular reservation service online or by contacting your branch direct. Please note there is a £1 non refundable administration charge for reserved items.

24 hour book return boxes are available at all sites to return items.

See Find your library

Children’s library service

We offer a wide range of services for children and young adults, a fantastic selection of books as well as lots of events and activities.

Children’s library service

Home library service

The home library service provides books and items for residents of the borough who can’t visit their local library because of illness, disability, frailty or caring responsibilities. We deliver once every three weeks.

Home library service

Reference and information

Many reference and information resources are available online. All of our branch libraries have a quick reference section and supply national and local newspapers as well as a range of popular magazines. Shepherds Bush Library has a larger reference area to meet the high number of community enquiries it receives.

Online reference and information resources