Users' guide
Some useful tips on using our libraries.
Membership and joining
Joining the library is free and easy to do. You can join online or in person. You will need to fill in a membership form and show us a proof of ID.
Remember, all our libraries are self-service. Your library card is needed every time you visit the library and want to access our services; customers should use our self-service kiosks to borrow, renew or return items and pay library fees and charges.
Borrowing and other charges
Searching, renewing and reserving
Searching, renewing and reserving Items can be reserved online using our regular reservation service online or by contacting your branch direct.
24 hour book return boxes are available at all sites to return items.
Children’s library service
We offer a wide range of services for children and young adults, a fantastic selection of books as well as lots of events and activities.
Home library service
The home library service provides books and items for residents of the borough who can’t visit their local library because of illness, disability, frailty or caring responsibilities. We deliver once every three weeks.
Reference and information
Many reference and information resources are available online. All of our branch libraries have a quick reference section and supply national and local newspapers as well as a range of popular magazines. Shepherds Bush Library has a larger reference area to meet the high number of community enquiries it receives.
Online reference and information resources
Computers in libraries
All our libraries provide computers for customer use which can be booked in advance. Internet, word processing and printing facilities are available.
Reading Well - books on prescription
Depressed, anxious, phobic? Self-help books on prescription could help you cope.
Reading Well - books on prescription
The Marketplace
Advertise your sale item, service or event to thousands of library customers across the borough.
Code of conduct
Libraries solicitation policy
Information about how our stock selection is managed and how titles can be suggested for purchase.