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Renewing
You can renew most items up to ten times. If an item you wish to renew has been reserved by someone else you will not be able to renew it.
If your membership card is due to expire you will not be able to renew your items if the loan date exceeds the expiry date of your card. If your card expires please contact your local library. We will then check that all your details are still correct and extend your membership.
Renewing online
To renew your library books online you need to log in to your library account with your library card number and a PIN (Personal Identification Number).
You can obtain a PIN by visiting one of our libraries or you can recover it online if you have already registered your email address with us.
You can now renew items you have on loan from the library online using the library catalogue.
How does it work?
Go to the Hammersmith & Fulham libraries catalogue.
Once there, click the "My Account" link from the top banner and enter your membership details in the login window.
After logging in your account details will be displayed and any overdue items will be highlighted along with an overview of your account.
Choose the "Checkouts" tab. You will see a list of items you currently have on loan that are available for renewal.
Renewing all your items
To renew all items: at the top of the list select the "Select All" option then click the "Renew" button.
Renewing individual items
You can renew one or two items rather than all if you prefer: tick the box next to the items you want to renew, then click the "Renew" button.
Renew by phone
24 hour telephone service: 0333 370 4700 - please have your library membership number and PIN to hand if you wish to renew or reserve items or check your account.
Renew by post or in person
You will need to quote your membership number or item numbers. A charge is made for any item returned or renewed after the date due back. Remember all items may be returned to any Hammersmith & Fulham, or The Libraries Consortium (TLC) library.
Reservations and requests
You may reserve any item listed on our library catalogue.
If the item is available for loan, the item requested will be reserved for you straight away and you will be notified when it is available for collection. If the item is unavailable for loan (e.g. it is on loan to another borrower) you will be notified as soon as the item has become available for collection.
Reserved items will be held for collection for up to 14 days.
Please note: If we are unable to satisfy your reservation after 90 days, it will be automatically cancelled.
If the item you want is not in our library catalogue, you can request it. We may be able to purchase a copy if it meets our requests purchasing criteria and is available from our contracted library supplier.
Tip: Please check your borrower account for status updates about your request.
Requests purchasing criteria
Fiction
We will generally purchase a requested general interest adult or children’s fiction title that is not already in stock, provided the item is in print and available from our contracted library supplier and the recommended retail price is not more than £30.
Non Fiction
We will generally purchase a requested general interest adult or children’s non-fiction title that is not already in stock, provided the item is in print and available from our contracted library supplier, the request is received within 18 months of publication date and the RRP is not more than £35.
Please note: We will generally purchase an additional copy of any title that meets these criteria if there are more than four outstanding reservations per copy.
CDs and DVDs
Due to declining demand, we do not purchase CDs or DVDs to satisfy customer requests.
Reserving books online
Reservations can be placed on an individual title or on a set of titles.
Simply log in to your library account, and once you have found the book you would like to reserve on the catalogue, press the yellow “Reserve” button. You will be asked to choose the library you would like to pick up the book from, click “OK”, and then if you look in the “Holds” section of your account, you will see the title displayed there.
You will be contacted once it becomes available.
Reserving books over the telephone
Currently unavailable please contact your branch direct to reserve items over the phone. Please have your library card to hand.
Reserving books in person
You can go into any library branch to reserve a book in person. You will need your library card with you.
Cancelling reservations
To cancel reservations:
- Log in to your library account and look in the “Holds” section
- Check the yellow box underneath that says “Cancel Holds”
- A pop-up box will appear asking if you are sure: tick “Yes”