Searching, renewing and reserving

Renewals, reservations and fines

All our libraries are closed due to the coronavirus. All fines will be automatically waived during the closure period and items are being auto-renewed. Old charges will be able to be paid once we re-open. We are currently not taking any telephone calls.

No items can be reserved from the library catalogue at the moment but any items already reserved and available will be kept at sites until we reopen.

Search our library catalogue

Search the library catalogue

Renewing

You can renew most items up to eight times. If an item you wish to renew has been reserved by someone else you will not be able to renew it.

All membership cards have a three year expiry date and you will not be able to renew your items if the loan date exceeds the expiry date of your card. If your card expires please contact your local library. We will then check that all your details are still correct and extend your membership for another two years.

Renewing online

Log in to renew your books

To renew your library books online you need to log in to your library account with your library card number and a PIN (Personal Identification Number).

You can obtain a PIN by visiting one of our libraries or you can recover it online if you have already registered your email address with us.

You can now renew items you have on loan from the library online using the library catalogue.

How does it work?

Go to the Hammersmith & Fulham libraries catalogue.

Once there, click the "My Account" link from the top banner and enter your membership details in the login window.

After logging in your account details will be displayed and any overdue items will be highlighted along with an overview of your account.

Choose the "Checkouts" tab. You will see a list of items you currently have on loan that are available for renewal.

Renewing all your items

To renew all items: at the top of the list select the "Select All" option then click the "Renew" button.

Renewing individual items

You can renew one or two items rather than all if you prefer: tick the box next to the items you want to renew, then click the "Renew" button.

Renew by phone

24 hour telephone service: 020 7361 3610 - please have your library membership number and PIN to hand if you wish to renew or reserve items or check your account.

Renew by post or in person

Find your nearest library

You will need to quote your membership number or item numbers. A charge is made for any item returned or renewed after the date due back. CD, DVD, video and language course renewals are charged at first issue rate. Remember all items may be returned to any Hammersmith & Fulham, Kensington & Chelsea, or Westminster Library.

Reservations and requests

You may reserve any item listed on our library catalogue that we share with Kensington & Chelsea and Westminster Libraries.

There is a non-refundable administration charge for this service (see link below for details). If the item is available for loan, the item requested will be reserved for you straight away and you will be notified when it is available for collection. If the item is unavailable for loan (e.g. it is on loan to another borrower) you will be notified as soon as the item has become available for collection.

Library charges

Reserved items, including spoken word, will be held for collection for up to 14 days, DVDs and CDs for up to 7 days.

Please note: If we are unable to satisfy your reservation after 90 days, it will be automatically cancelled.

If the item you want is not in our library catalogue, you can request it.  We may be able to purchase a copy if it meets our requests purchasing criteria and is available from our contracted library supplier.

Tip: Please check your borrower account for status updates about your request.

Requests purchasing criteria

Fiction

We will generally purchase a requested general interest adult or children’s fiction title that is not already in stock, provided the item is in print and available from our contracted library supplier and the recommended retail price is not more than £30.

Non Fiction

We will generally purchase a requested general interest adult or children’s non-fiction title that is not already in stock, provided the item is in print and available from our contracted library supplier, the request is received within 18 months of publication date and the RRP is not more than £35.

Please note: We will generally purchase an additional copy of any title that meets these criteria if there are more than four outstanding reservations per copy.

CDs and DVDs

Due to declining demand, we do not purchase CDs or DVDs to satisfy customer requests.

Reserving books online

Reservations can be placed on an individual title or on a set of titles.

Simply log in to your library account, and once you have found the book you would like to reserve on the catalogue, press the yellow “Reserve” button. You will be asked to choose the library you would like to pick up the book from, click “OK”, and then if you look in the “Holds” section of your account, you will see the title displayed there.

You will be contacted once it becomes available.

Reserving books over the telephone

Please call 020 7361 3610 to reserve items over the phone. Please have your library card to hand.

Reserving books in person

You can go into any library branch to reserve a book in person. You will need your library card with you.

Cancelling reservations

To cancel reservations:

  1. Log in to your library account and look in the “Holds” section
  2. Check the yellow box underneath that says “Cancel Holds”
  3. A pop-up box will appear asking if you are sure: tick “Yes”
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