Contact us about council tax

Customer services update

Hammersmith Town Hall has closed. Customer services that were located at the town hall are now at the new customer service centre at 145 King Street, Hammersmith, W6 9XY.

Manage your council tax via My Account. It’s easy.

Log in to My Account

Create an account

Once you set up a My Account and add your council tax and benefits account to it you can:

  • view and amend your council tax account details
  • check the outstanding balance/instalments
  • set up a direct debit
  • change your bank details for an existing direct debit
  • apply for sole occupier discount
  • use the move in or out option
  • tell us about a change of tenancy or occupancy
  • manage your housing benefit or council tax support account.

Other things you need to contact us about

Contact us

  • email  about council tax -
  • in person by booking an appointment, we operate an appointments only system  

Book an appointment online 

  • our address is 145 King Street, Hammersmith, W6 9XY – we are open Monday to Friday, 9am to 5pm
  • call  020 8753 6681 Monday to Friday 9am to 5pm (Our busiest times are all day Monday and between 12noon and 2pm on other weekdays)
  • or call 0208 753 6681 any other time to access our telephone self-service system.  

If you set up an account using the My Account links above you can do lots of the things you may be wanting to contact us about.

Council tax refunds

All refunds will be paid into your bank account by BACS transfer.

To request a refund email  We will need your council tax reference number beginning with a 6, your name, your bank account number and sort code. Please put council tax refund in the subject field, so we can deal with it promptly.

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