Contact us about council tax

Our customer service centre is closed

We are sorry, due to the coronavirus outbreak we have closed our customer service centre. For more details about how to contact us please see customer service centre

Manage your council tax via My Account. It’s easy.

Log in to My Account

Create an account

Once you set up a My Account and add your council tax you can view and amend your council tax account details and check the outstanding balance or instalments.

Council tax forms

• apply for a disabled reduction
• move in or move out
• report a death (as long as it was registered less than 28 days ago)
• request a council tax refund 
• set up or change a direct debit
• sole occupier discount
• student discount application form (pdf)
• tell us if you think your bill is wrong

Contact us

• email  about council tax - counciltax@lbhf.gov.uk
• in person at the Customer Service Centre, 145 King Street, where you can self-serve. We are open Monday to Friday, 9am to 5pm
• our address is 145 King Street, Hammersmith, W6 9XY – we are open Monday to Friday, 9am to 5pm
• call  020 8753 6681 Monday to Friday 9am to 5pm (Our busiest times are all day Monday and between 12noon and 2pm on other weekdays
• or call 0208 753 6681 any other time to access our telephone self-service system.  
• council tax support information

If you set up an account using the My Account links above you can do lots of the things you may be wanting to contact us about.

Council tax refunds

All refunds will be paid into your bank account by BACS transfer.

To request a refund email counciltax@lbhf.gov.uk.  We will need your council tax reference number beginning with a 6, your name, your bank account number and sort code. Please put council tax refund in the subject field, so we can deal with it promptly.