Manage your council tax via My Account.
Once you set up a My Account and add your council tax you can view your council tax account details, check your outstanding balance or instalments, and make a payment.
To amend your council tax account details please use the online forms below, or contact us.
If you have a question about your council tax please see council tax frequently asked questions, it may save you a phone call.
To help you understand the different sections of your council tax bill, you can view a sample bill with explanations.
If you set up an account using the My Account links above you can do lots of the things you may be wanting to contact us about.
To request a refund fill in the request a council tax refund application form. You will need your council tax reference number and your bank account number and sort code to complete the form. All refunds will be paid into your bank account by BACS transfer.
If you have received a credit bill because of an additional discretionary payment of council tax support and would like a refund, please email your bank sort code and account number to firstname.lastname@example.org. Please include your council tax account number beginning with a 6. If you are a direct debit payer, we will automatically refund your credit.
It can take up to 14 days for the money to appear in your bank account. If you don’t receive it after 14 days, please contact us again.