Contact us about council tax

Manage your council tax via My Account. It’s easy.

Log in to My Account

Create an account

Once you set up a My Account and add your council tax and benefits account to it you can:

  • view and amend your council tax account details
  • check the outstanding balance/instalments
  • set up a direct debit
  • change your bank details for an existing direct debit
  • apply for sole occupier discount
  • use the move in /out option
  • manage your housing benefit or council tax support account
  • advise us of other changes, for example a student leaving a course
  • tell us if you think your bill is wrong
  • apply for a disabled reduction
  • request a council tax refund 

If you would like to report a death (as long as it was registered less than 28 days ago) please use this link.

Report a death

Contact us

  • email  about council tax -
  • in person by booking an appointment, we operate an appointments only system  

Book an appointment online 

  • our address is h&f Direct Centre 1st floor Town Hall Extension, King Street, London, W6 9JU – we are open Monday to Friday, 9am to 5pm
  • call  020 8753 6681 Monday to Friday 9am to 5pm (Our busiest times are all day Monday and between 12noon and 2pm on other weekdays)
  • or call 0208 753 6681 any other time to access our telephone self-service system.  

If you set up an account using the My Account links above you can do lots of the things you may be wanting to contact us about.