Contact us about council tax

Manage your council tax via My Account. It’s easy.

Log in to My Account

Create an account

Once you set up a My Account and add your council tax you can view and amend your council tax account details and check the outstanding balance or instalments.

Council tax forms

Contact us

  • email  about council tax -
  • our address is 145 King Street, Hammersmith, W6 9XY (our customer service centre is closed to visitors at the moment due to coronavirus)
  • call  020 8753 6681 Monday to Friday 9am to 5pm (Our busiest times are all day Monday and between 12noon and 2pm on other weekdays
  • or call 0208 753 6681 any other time to access our telephone self-service system.  
  • council tax support information

If you set up an account using the My Account links above you can do lots of the things you may be wanting to contact us about.

Council tax refunds

To request a refund fill in the request a council tax refund application form. You will need your council tax reference number and your bank account number and sort code to complete the form. All refunds will be paid into your bank account by BACS transfer.

Credit bills 

If you have received a credit bill because of an additional discretionary payment of council tax support and would like a refund, please email your bank sort code and account number to Please include your council tax account number beginning with a 6.  If you are a direct debit payer, we will automatically refund your credit.  It can take up to 14 days for the money to appear in your bank account.  If you don’t receive it after 14 days, please contact us again.