How visitor permits work

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How long does it take to set up the new visitor permit?

Usually, it only takes 30 minutes or so to complete the online forms to register and apply for a visitor permit. If the system can verify you as an H&F resident automatically, you will be able to use your permit straight away and book parking sessions for your visitors.

However if the system can’t automatically identify you as a resident of H&F, you will be asked to upload some proofs of identity and these will be submitted to our parking team for verification. This could take about one week and we will get in touch with you to let you know if your application has been approved.

What does it cost?

There is no registration fee.

The charge for visitor parking is £1.80 per hour in all zones. This is less than the standard pay-and-display charge.

There are no additional charges, except if you opt to receive text alerts. You can choose not to accept the text alerts, check your RingGo account settings and switch off text alerts.

Visitor disabled discount - There is a discounted rate for Disabled users of 90p per hour in all zones for the first 240 hours of parking each year. To be eligible for a disabled discount, you must have a Blue Badge or proof that you are registered Disabled with the council.

Disabled residents

I don’t have a Blue Badge. Can I still apply for a Disabled residents' visitor permit?

You either need a Blue Badge or proof that you are registered Disabled with the council. This could include a document registering you as Disabled.

Registering

How do I register?

You need to register and apply for the permit online.

For further information about registering and applying for the visitor permit see visitor permits.

Is there a registration fee?

No. There are no additional charges, except if you opt to receive text alerts.

Parking sessions

Your visitor doesn't need to display anything in their car. You just book and pay for the session for the visitor’s car at the time of the booking. The session starts immediately and you can extend the session if you need to.

The minimum session is 15 minutes and can be extended by 15 minutes at a time. 

How do I activate and deactivate my permit?

This new permit doesn’t operate in the same way as the previous SMART visitor permit. You don’t activate and deactivate your permit. Instead, much like pay-and-display, you book parking sessions as and when you need them and pay for the session at the time of the booking. The session starts immediately you have made the booking. You book and pay for the length of time you expect your visitor to stay. You can extend the session if you need to.

I don’t know how long my visitor is going to stay – do I have to guess?

Yes. It’s the same as pay-and-display. You can top up your session though, if your visitor stays longer than planned.

My visitor didn’t stay as long as I expected. Can I have a refund?

No – sorry. We recommend you book shorter sessions and extend then if you need to.

How many sessions can I book per day?

Sessions are unlimited for all zones.

How many visitors can I have at any one time?

In most zones, the permit only allows one visitor to park at a time.

In a small number of zones (F, G, JJ, S, X, Y) two visitors are allowed at the same time, so you would need to book and pay for a parking session for each vehicle.

If I extend my visitor’s parking session before it finishes, does this count as a new session?

No.

If I extend my visitor’s parking session after it has finished, does this count as a new session?

Yes.

Can I book a whole week session in one go?

No, sorry.

Can I book a session in advance?

No sorry, you can't book a session in advance. It is possible to book and pre-pay for a session up to one hour before the beginning of the chargeable period. You will not be charged for the time before the session starts.

Restricted street access sessions

Your visitor doesn't need to display anything in their car. You just book the visitor parking session for the visitor’s car at the time of their visit. The session starts immediately and is valid for the day.

My visitor needs to drive through a restricted street to visit me, but they can park on my drive, do I need to book?

Any property in a low traffic neighbourhood is accessible without the need to go through a controlled street, it just may take them a bit longer to get to you. If your visitor does needs to go through a restricted street to visit you will need to book a visitor parking session, it doesn’t matter if they park on your drive or park on street when the parking controls are not in operation. The session is free.

How many sessions can I book per day?

Sessions are unlimited for all zones.

How many visitors can I have at any one time?

In most zones, the permit only allows one visitor to park at a time.

In a small number of zones (F, G, JJ, S, X, Y) two visitors are allowed at the same time, so you would need to book a session for each vehicle.

My visitor is on a motorcycle and needs to go through a restricted street, do I need to book?

Yes, all vehicles including motorcycles need to be booked on a session to gain a temporary access permit for the restricted street.

Do I need to book a session for delivery drivers, minicabs and trades people?

If you have visitors or trades people that need to pass through a restriction you will have to book a visitor permit using the visitor permits scheme. 

This applies to:

  • visitors who park on street during parking control hours (payment required)
  • visitors who park on street outside of parking control hours (free of charge)
  • visitors who park off street on private land (free of charge)
  • visitors on a motorcycle who park on or off street anytime of the day (free of charge)

You may book your visitor permit session in advance (if you know the vehicle number plate) or, before midnight on the day that your visitor(s) or trades people pass through the restricted street.

If visitors or trades people need to park on street during control hours, there is a charge for the parking. If they are parking on private land, or on street out of hours it is free to book a session.

My visitor got fined for using a restricted street, can I book a session to cover it?

No sorry, you cannot book a session for the past. It is important that you register a session for your visitor when they visit to prevent them receiving any fines.

Text messages

How much do reminder and confirmation texts cost?

Each text you receive from RingGo costs 20p.

How many texts should I expect?

You will be sent one text to confirm your session booking and a second text to remind you that the session has nearly expired (10 mins before).

Do I have to receive the text messages?

As part of the registration process, you can choose whether to receive the confirmation and reminder texts. The default setting is for the text messages to be sent to you. You can uncheck the box to prevent the messages being sent.

Alternatively, once you are registered, you can amend your preferences again if you wish.

Passwords and PINs

How do I change my pin or password on RingGo?

To amend your PIN or Password, login to your H&F RingGo visitor permit account.

Under the relevant link in the left hand navigation choose 'Change PIN/Change Password', enter your current PIN or Password followed by what you want to change the PIN/Password to, and confirm by entering the new PIN/Password again.

Phone 0203 046 0047.

How do I reset my password or PIN if I have forgotten them?

Click on this link to the H&F RingGo visitor permit login page.

Choose ‘Forgotten your Password or PIN?’ and follow the instructions.

If you can't remember the details required to reset your password please call RingGo on 0203 046 0047 between 8am and 5pm, Monday to Friday.

How the visitor permit operates in your parking zone

Visitor permits are only valid for the parking zone where you live. 

The new visitor permit operates in the same way across all zones with unlimited parking sessions allowed.

In most zones, the permit only allows one visitor to park at a time.

In a small number of zones (F, G, JJ, S, X, Y) two visitors are allowed at the same time, you need to book and pay for a parking session for each vehicle.

In controlled parking zones that operate on Sundays there is no charge for residents’ visitors using the visitor permit. A visitor parking session must be activated to avoid getting a parking fine. 

Controlled parking zones with special conditions

For a small number of zones, there are some other special conditions.

  • Zone G: No charge after 8pm from Monday to Saturday and no charge on Sundays but you must book your free of charge parking sessions during controlled parking hours
  • Zone JJ: No charge after 5pm from Monday to Friday and no charge at the weekend but you must book your free of charge parking sessions during controlled parking hours
  • Zones X & Y: No charge on match days which fall on a Sunday or a bank holiday but you must book your free of charge parking sessions during controlled parking hours

Renewing your visitor permit

All permits are valid for one year from the day they are authorised. You can check the expiry date of your permit in your RingGo account.

We’ll contact you by post or email 28 days before your permit expires to ask you to renew your application.You can renew your permit as soon as you receive the notification and you have up to 28 day after your permit expires to renew.

If you don’t renew within the 28 days after the permit expiry date, you will need to make a brand new application.

If you move to another controlled parking zone in Hammersmith & Fulham you will need to apply for a new permit. If you move out of the borough please remember to update your RingGo account.

Contact details and further information

Registration

For enquiries on registering for a visitor permit, please call us on 020 7371 5678.

Booking and paying for parking sessions

Once you have registered and your permit application has been approved you can book and pay for visitor parking sessions:

All other enquiries, including password resets