Visitor permits

Our visitor permits are part of the RingGo cashless parking system.

Once your permit application has been approved, you can book and pay for a visitor parking or access sessions online or via the RingGo app

• Book a session online
• Book a session using the RingGo mobile app
• Book a session over the phone on 020 3046 0170.

The minimum parking session is 15 minutes and can be extended by 15 minutes at a time.

Your visitor doesn't need to display anything in their car. 

You just book and pay for the session for the length of time you expect your visitor to stay for the visitor’s vehicle at the time of the booking.

The session starts straight away and you can extend the session if you need to.

Please make sure your visitor has parked in either a “shared use” (permit holder or pay and display/pay by phone) or permit holder space and that the bay space is not suspended from normal use.

• I don’t know how long my visitor is going to stay – do I have to guess?

  Yes. It’s the same as pay-and-display and you can top up your session if your visitor stays longer than planned.

• My visitor didn’t stay as long as I expected. Can I have a refund?

  No – sorry. Please book shorter sessions and extend them as required.

• How many sessions can I book per day?

  Sessions are unlimited for all zones.

• How many visitors can I have at any one time?

  In most zones, the permit only allows one visitor to park at a time. See Help with your permit for information about how the permit operates in your parking zone.

• If I extend my visitor’s parking session before it finishes, does this count as a new session?

  No.

• If I extend my visitor’s parking session after it has finished, does this count as a new session?

  Yes.

• Can I book a whole week session in one go?

  No, sorry.

• Can I book a session in advance?

  No sorry, you can't book a session in advance. It is possible to book and pre-pay for a session up to one hour before the beginning of the chargeable period. You will not be charged for the time before the session starts.

• How do I book a session that starts when a paid for session is required but continues into a free time session?

  It is not possible to book and activate a single session that runs from paid to free time. Instead, two sessions need to be booked. 

  First, book and activate the paid for session up until the end of charging period. Then at the end of the charging period, book and activate the second session. For example in zone A Riverside, the free session can be booked from 6:30pm.