Visitor permits

Residents of Hammersmith & Fulham can apply for a visitor permit to allow their visitors to park in their home zone or travel through a restricted street. This is separate from a resident's parking permit. 

Our visitor permits are part of the RingGo cashless parking system. You may already be using RingGo to park elsewhere in London and across the country.

Only you can book a session for your visitor, but it is your visitor's responsibility to park according to the parking restrictions or obey the signs in restricted streets.

When do I need a visitor permit?

You will need to book a session for your visitor online when they arrive, so they can do any of the following;

  • Park on street in a parking bay outside your property during the parking control hours for your zone.
  • Give your visitors, delivery drivers or trades people open access to a clean air neighbourhood area, allowing them to drive through camera points on a restricted streets without incurring a penalty.

What it costs

There is no registration fee.

The charge for visitor parking is £1.80 per hour in all zones. This is less than the standard pay-and-display charges.

There is a discounted rate for Disabled users of 90p per hour in all zones for the first 240 hours of parking each year. To be eligible for a disabled discount, you must have a Blue Badge or proof that you are registered Disabled with the council.

Bookings for visitors to access to a clean air neighbourhood area only (without any parking) are free of charge, see below for information about visitor permits in clean air neighbourhood areas.

There are no additional charges, except if you opt to receive text alerts. You can choose not to accept the text alerts, check your RingGo account settings and switch off text alerts.

Apply for a visitor permit

Before you can use our RingGo visitor parking system, you have to apply for a permit.

You must be a resident in Hammersmith & Fulham. One permit is allowed per household. The permit itself is free, you pay for the visitor parking sessions when you need them. 

Please see the different permit types below.

Residents' visitor permit 

For residents who live in a controlled parking zone. This visitor permit allows your visitors to park at a reduced rate. It will also allow your visitor to pass through the access control cameras in our clean air neighbourhood schemes up till 23:59 on the same day of the booking. View map of H&F controlled parking zones (CPZs). 

 Residents' visitor permit

Disabled residents' visitor permit 

For any residents who are a Blue Badge holders. This permit will allow your visitors to park in any shared use bays near you at a reduced rate. This permit also gives you 240 hours per year for your visitors to park at half the normal hourly visitor’s rate. It will also allow your visitor to pass through the access control cameras in our clean air neighbourhood schemes up until 11.59pm on the day of the booking. 

 Disabled residents' visitor permit

Westfield Blue Badge holder residents' visitor permit 

For residents living in part of Wood Lane, MacFarlane Road or Hopgood Street who have visitors who are blue badge holders, you may also wish to apply for this permit in addition to the standard visitor permit. Blue badge holders can only park in Macfarlane Road or Hopgood Street if they are visiting a resident. They should display their badge as normal and you should book a session with this permit during their stay, the session is free of charge. Your visitors will also be able to pass through the controlled cameras in our clean air neighbourhood schemes up till 23:59 the same day of booking. This permit allows only visitors with a blue badge to park free of charge. For any other visitors the standard resident visitor permit account would need to be used. 

 Westfield Blue Badge holder visitor permit

Car free address residents' visitor permit 

For residents who are not in a controlled parking zone. This permit only allows your visitors to pass through the access control cameras in our clean air neighbourhood schemes up until 11.59pm on the day of the booking. View map of H&F controlled parking zones (CPZs). If your visitor wishes to park on street near to your address and need to pay for parking where they park, they can then either use pay and display on street or their own RingGo account to purchase parking time on street. 

 Car free address residents' visitor permit

Or, you can register and apply by post or email

Visitor parking sessions

If your visitor will be parking on street in a parking bay near your property during the parking control hours for your zone you will need to book a visitor permit parking session.

Please make sure your visitor has parked in either a “shared use” (permit holder or pay and display/pay by phone) or permit holder space and that the bay space is not suspended from normal use.

Book parking sessions

Once your permit application has been approved, you can book and pay for visitor parking sessions in several ways:

  • online
  • using the RingGo mobile app (see below)
  • over the phone on 020 3046 0170.

Book a parking session

The minimum session is 15 minutes and can be extended by 15 minutes at a time. Read more about how visitor permits work.

Clean air neighbourhood access sessions

Restricted streets in clean air neighbourhood areas operate all day and if you wish to allow someone to drive through one of these streets to get to your address, you will need to book a free RingGo session for your visitor even if;

  • they will be parking outside of the hours of parking control
  • they are on a motorcycle
  • they will be parking off street on private land
  • they just stop to drop off or pick up a member of your household or goods and services.

Find out more about the restricted street scheme

How does the clean air neighbourhood access session work?

  • Visitors get free access to the area until midnight. If they stay longer, you will need to book them in again for any subsequent day.     
  • You can enter a visitor’s registration number up to midnight on the day, even after they’ve left, to avoid a penalty. 

Find out more about how the visitor permits works in restricted access streets

Can I use a visitor permit to book access sessions for trades people, delivery drivers or minicabs?

Yes, anyone visiting your home can be registered for an access session. However, you can only have one visitor session active at any one time.

If they need to park in a bay for five minutes or more, they will need a parking session for the length of stay and you will have to pay the relevant fee.

Book clean air neighbourhood access only sessions

Once your permit application has been approved, if you live in a clean air neighbourhood area you can book for visitors giving access only in several ways:

  • online
  • using the RingGo mobile app 

Book a clean air access only session

Using the RingGo mobile app

You can download and use the RingGo app to book and pay for visitor parking sessions once your permit application is approved.

You may already use the app to park in other areas.

Download the RingGo app - click on the app store you normally use at the bottom of the RingGo page.

Car free address visitor permit

For residents who are not in a controlled parking zone. This permit only allows your visitors to pass through the access control cameras in our clean air neighbourhood schemes up until 11.59pm on the day of the booking.

(If your visitor wishes to park on street near to your address and need to pay for parking where they park, they can then either use pay and display on street or their own RingGo account to purchase parking time on street.)

Apply for a car free address permit

Motorcycle parking for visitors

Motorcycles can park free of charge in a pay and display or shared-use bay in most of the borough, so they do not normally need a visitor session to be booked for them.

However, streets in Caxton Village are now subject to parking restrictions for motorcycle and mopeds and if you live in this area you would need to book a parking session for any of your visitors using a motorcycle or moped. 

See: Important changes to motorcycle parking in Caxton Village

Motorcycle access to clean air neighbourhood areas

Even when no session is required to be booked for parking, motorcycles do need a valid residents visitor session to be booked if they need to gain access through a restricted street in any clean air neighbourhood zone. This session is free. 

Find out more about restrictions in clean air neighbourhood zones

Further information and FAQs

For further information see visitor permit frequently asked questions

Visitor permit booklet - a guide to visitor permits in H&F (pdf 4.64MB)

Help

Registration

For enquiries on registering for a visitor permit, please call us on 020 7371 5678.

All other enquiries, including password resets 

  • Phone 0203 046 0047 (standard rates) between 8am and 5pm, Monday to Friday.
  • Live web chat is available on RingGo and in the phone app.
  • Further information can be found in RingGo's frequently asked questions.

Apply by post or email

Visitor permit application form (pdf 75.79KB)

Post: Please print out and complete the application form and return it to us with the required proofs to: H&F Direct, Pay and Park (AT), PO Box 60820, London W6 9UZ.

Email: Scan the form and your proofs and email to parkingpermits@lbhf.gov.uk.

Information about type of proofs required can be found on the form. It may take up to a week to approve your permit if you apply using the pdf application form. We will let you know as soon as your permit has been approved. If you havn’t already got a RingGo account, one will be automatically activated for you during the permit approval process. You will need to call the RingGo booking line and add your card payment details to be able to book visitor parking sessions using your permit.

Protecting your data

Our new visitor permit system complies with the new and improved General Data Protection Regulations to keep your personal data safe and secure.

Please click on links for additional information on GDPR:

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