Visitor permits

Visitor permits are changing

We’re updating our visitor permit because the old system has been discontinued by the supplier and it’s a good opportunity to make it more convenient. We know that changing the system can cause frustration, and we’re sorry about that.

The new system is part of the online RingGo cashless parking application. You may already be using it to park outside your home zone. It’s a far more modern online system, and many of our residents already have accounts for use across London and beyond.

How the visitor permit works

So much better

  • No need to buy credit in advance
  • No need to activate a card and then put it in the car’s window
  • You can renew and manage it online
  • All zones in the borough will operate in the same way
  • It’s cheaper than pay-and-display
  • The length of your visitor’s stay is unrestricted, unlike pay-and-display, and you can top up your session.
  • It meets new, tougher data protection standards.

When is the change coming?

The old permits will stop working on 10 May, so you have plenty of time before then to open your new visitor parking permit account. You will still be able to use up your existing credit until this date but we recommend that you register with RingGo and apply for a new visitor permit as soon as possible.

You can no longer top up your old smart visitor permit.

Information about using your existing smart visitor permit.

Automatic refunds

If you haven’t used up your credit on the old system by 10 May, we’ll automatically refund your balance. We’ll write to ask you where you'd like the money sent and put a cheque in the post or credit your account.

How to apply for a visitor permit

If you are a resident in Hammersmith & Fulham, you can apply for a visitor permit.

Register and apply for a visitor permit online. It takes around 30 minutes.

 Apply for a visitor permit

Or, you can register and apply by post or email

Managing your visitor permit account

Once your permit application has been approved, you can book and pay for visitor parking sessions online, or using the RingGo mobile app, or over the phone on 020 3046 0005.

See Charges below.

Your visitor doesn't need to display anything in their car. You just need to make sure you have booked and paid for the session. 

No councils in London now use the stop-start permit. Instead, much like pay-and-display, you book parking sessions as and when you need them and pay for the session at the time of the booking. You book and pay for the length of time you expect your visitor to stay and the session starts immediately. You can extend the session if you need to.

The minimum session is 30 minutes and can be extended by 15 minutes at a time. We are changing this shortly to a minimum stay of 15 minutes.

Motorbikes

Motorbikes can park free of charge in any shared-use bay so they do not need a permit.

Visitor permit charges

There is no registration fee.

The charge for visitor parking is £1.80 per hour in all zones. This is less than the standard pay-and-display charge.

There are no additional charges, except if you opt to receive text alerts. You can choose not to accept the text alerts, check your RingGo account settings and switch off text alerts.

Visitor disabled discount - There is a discounted rate for disabled users of 90p per hour in all zones for the first 240 hours of parking each year. To be eligible for a disabled discount, you must have a Blue Badge.

Visitor permits are only valid for the parking zone where you live. 

How the new resident visitor permit operates in each parking zone

The new visitor permit operates in the same way across all zones with unlimited parking sessions allowed.

In most zones, the permit only allows one visitor to park at a time.

In a small number of zones (F, G, JJ, S, X, Y) two visitors are allowed at the same time, so you would need to book and pay for a parking session for each vehicle.

For a small number of zones, there are some other special conditions which are explained below.

Special conditions

Zones B, CC & E: No charge on Sundays but you must book and pay for parking sessions

Zone G & JJ: No charge after 8pm from Monday to Saturday and no charge on Sundays but you must book and pay for parking sessions

Zones X & Y: No charge on match days which fall on a Sunday or a bank holiday but you must book and pay for parking sessions

Protecting your data

Our new visitor permit system complies with the new and improved General Data Protection Regulations to keep your personal data safe and secure.

Please click on links for additional information on GDPR:

How the visitor permit works

For guidance on how the new permit operates and answers to some frequently asked questions please see: How the visitor permit works

We’re here to help

Registration

For enquiries on registering for a visitor permit, please call us on 020 7371 5678.

Payments

Once you have registered and your permit application has been approved you can book and pay for visitor parking sessions:

All other enquiries, including password resets

Apply by post or email

Visitor permit application form (pdf)

Post: Please print out and complete the application form and return it to us with the required proofs to: H&F Direct, Pay and Park, PO Box 60820, London W6 9UZ.

Email: Scan the form and your proofs and email to parkingpermits@lbhf.gov.uk.

Information about type of proofs required can be found on the form. It may take up to a week to approve you permit if you apply using the pdf application form. We will let you know as soon as your permit has been approved. If you havn’t already got a RingGo account, one will be automatically activated for you during the permit approval process. You will need to call the RingGo booking line and add your card payment details to be able to book visitor parking sessions using your permit.