Visitor permits

How they work and who can apply and what they allow you to do, including allowing your visitor access to restricted streets in Clean Air Neighbourhoods.

Help with your visitor permit

Help with applying for a permit and booking parking sessions

For enquiries about registering for a visitor permit, call us on 020 7371 5678 or email enquiries@lbhfparking.com. 

We’re open Monday to Friday, from 9am to 5pm. 

Help with the RingGo app

For help with RingGo, including password resets please call 0203 046 0047 (standard rates). 

The RingGo helpline is open Monday to Friday, from 8am and 5pm.

Live web chat is available on RingGo and in the phone app. 

  • Questions about reminder texts

    How much do reminder and confirmation texts cost?

    Each text you receive from RingGo costs 20p.

    How many texts should I expect?

    You will be sent one text to confirm your session booking and a second text to remind you that the session has nearly expired (10 mins before).
    Do I have to receive the text messages?

    As part of the registration process, you can choose whether to receive the confirmation and reminder texts. The default setting is for the text messages NOT to be sent to you. You can check the box if you want to receive text messages.

    Alternatively, once you are registered, you can amend your preferences again if you wish.

  • Questions about RingGo PIN or password

    How do I change my PIN or password on RingGo?

    To amend your PIN or Password, login to your H&F RingGo visitor permit account. 

    Under the relevant link in the left hand navigation choose 'Change PIN/Change Password', enter your current PIN or Password followed by what you want to change the PIN/Password to, and confirm by entering the new PIN/Password again.

    Or call RingGo on 0203 046 0047 between 8am and 5pm, Monday to Friday. 

    How do I reset my password or PIN if I have forgotten them?

    Go to the H&F RingGo visitor permit log in page  

    Choose ‘Forgotten your Password or PIN?’ and follow the instructions.

    If you can't remember the details required to reset your password please call RingGo on 0203 046 0047 between 8am and 5pm, Monday to Friday.
    Live web chat is available on RingGo and in the phone app. 

  • How the visitor permit operates in your parking zone

    Visitor permits are only valid for the parking zone where you live. 

    The residents’ visitor permit operates in the same way across all zones with unlimited parking sessions allowed.

    In most zones, the permit only allows one visitor to park at a time.

    In a small number of zones (F, G, JJ, S, X, Y) two visitors are allowed at the same time, you just book and pay for a parking session for each vehicle.
    In controlled parking zones that operate on Sundays there is no charge for residents’ visitors using the visitor permit. A visitor parking session must be activated to avoid getting a parking fine. 

    Controlled parking zones with special conditions

    For a small number of zones, there are some other special conditions.

    • Zone A (Riverside): Monday to Sunday zone, 8.30am to 10pm: No charge after 6:30pm from Monday to Saturday and no charge on Sunday but you must book your free of charge parking sessions during controlled parking hours. 
    • Zone B: Monday to Sunday zone, 9am to 7pm: No charge on Sunday but you must book your free of charge parking sessions during controlled parking hours
    • Zone E: Monday to Sunday zone, 9am to 8pm: No charge on Sunday but you must book your free of charge parking sessions during controlled parking hours
    • Zone G: Monday to Sunday zone, 9am to 10pm: No charge after 8pm from Monday to Saturday and no charge on Sundays but you must book your free of charge parking sessions during controlled parking hours. 
    • Zone JJ: Monday to Sunday zone, 9am to 9pm: No charge after 5pm from Monday to Friday and no charge at the weekend but you must book your free of charge parking sessions during controlled parking hours. 
    • Zone K (Richford Street): Monday to Sunday zone, 9am to 8pm: No charge after 5pm from Monday to Friday and no charge at the weekend but you must book your free of charge parking sessions during controlled parking hours. 
    • Zones X & Y: No charge on match days which fall on a Sunday or a bank holiday (9am to 9pm but you must book your free of charge parking sessions during controlled parking hours 

Further information can be found in RingGo's frequently asked questions. 

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