Change of vehicle or address

If you have changed your address, your vehicle or just your vehicle number plate you need to get your parking permit amended.

All submitted proofs must show the name and address of the permit holder.

Once your documents have been verified we will update our records and let you know that your virtual parking permit has been updated. There will be nothing to display in your vehicle.

We will need to process the form and supporting documents and will let you know as soon as this has been done. This can take up to 10 working days from receipt of your email.

If you need to park in the meantime, you must use pay and display to avoid getting a fine until your replacement permit has been issued.

Please call us and let us know if you need to get this change implemented sooner. If you need to contact us by phone, please call 020 8753 6681 between 9am and 5pm, Monday to Friday.

You can change your details using the online form:

Change my permit details

Or by email:

To change your address or vehicle by email send the following information to

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