Energy efficiency and warm homes

Advice about how you can save money on your gas, electricity and water bills.

Domestic properties account for 27 per cent of overall carbon dioxide (CO2) emissions. Reducing carbon emissions not only helps tackle the climate emergency, but can also save you money through simple changes to become more energy efficient in your home.

Green Homes Grant

Homeowners and landlords in England can apply for a voucher towards the cost of installing energy efficient and low-carbon heating improvements to homes, which could help save up to £600 a year on energy bills.

If your household is on a low income you can apply for 100 per cent of the cost of improvements, up to £10,000. All other homeowners and landlords can apply for up to two-thirds of the costs, receiving up to £5,000.  

For example, if you’re not on a low income and you install insulation costing £4,000, you will only pay £1,320. The government would pay the remaining £2,680.  

For more information please visit https://www.simpleenergyadvice.org.uk/

Green Doctor - free telephone energy consultations

Green Doctors online and phone consultations

Struggling with your energy bills? Or know somebody that is? In response to the COVID-19 pandemic, Green Doctors now offer free telephone consultations to help residents save money on their household bills. This service is delivered by Groundwork London as part of the Green Doctor programme.  

Living in a cold home can make a range of health issues worse, including respiratory and circulatory problems. 

Green Doctors, who are certified and neutral energy advisers can:

  • help you understanding your heating system
  • explain how to make your home more energy efficient
  • tell you about Energy Saving Devices
  • offer impartial advice on switching fuel companies to save money
  • give you income support and debt advice
  • put you in touch with various services

For a free telephone consultation and more information call 0300 365 5003 or visit the Green Doctors website to register online.

The Warm Homes Discount

Have you checked to see if you are eligible for the warm homes discount?

This could save you up to £140 off your electricity bill.

You should qualify automatically if your name is on the bill and you were getting the Guarantee element of Pension credit by July this year.

If you don’t qualify automatically but are on a low income or receiving certain means tested benefits, check with your electricity supplier to see you are eligible and apply.

More information can be found here. The Warm Home Discount scheme

Energy Company Obligation (ECO)

This is a new scheme, funded by energy suppliers. Eligible works include heating improvements and loft and cavity wall insulation for households on certain benefits or living in a low income area. Funding can also be provided towards the cost of solid wall insulation to make this relatively expensive measure cost-effective. More information can be found on the Simple Energy Advice website.

The Big London Energy Switch

Residents squeezed by rising gas and electricity costs could finally have some respite after H&F Council joined a collective purchasing scheme which has saved residents in other parts of the capital hundreds of pounds a year.

For more details or to register visit the following link:

The Big London Energy Switch

If you don’t want to wait for the next auction consider using an OFGEM accredited energy switching site.

Citizen’s Advice also provide information and help through their website.

Solar Panels – Smart Energy Guarantee (SEG)

The Smart Export Guarantee (SEG) came into effect on 1 January, 2020 and is currently the only type of solar panel funding available in the UK.

The SEG enables small-scale low-carbon electricity generators to receive payments for the surplus energy they export back to the grid.

Although this is not a direct government grant, all licensed energy suppliers must now offer an export tariff to their customers. Those suppliers with over 150,000 customers are obligated to offer a tariff, while those with fewer can partake on a voluntary basis.

All homeowners with regular solar panel systems (up to 5MW capacity) are eligible under the SEG. In addition, the house must be fitted with a smart meter, in order to measure the exports. Most energy suppliers also offer a tariff for energy exported from solar battery storage systems.

More information can be found on the Simple Energy Advice website.

Domestic and Non Domestic Renewable Heat Incentive (RHI)

The Renewable Heat Incentive is a government financial incentive to promote the use of renewable heat. The RHIs purpose is to encourage the switch from traditional to renewable heat technologies, such as solar thermal panels, biomass boilers, heat pumps and more, to reduce the country’s carbon emissions. It provides a 7-year long support for owners of such systems through quarterly cash payments, the amount of which depends on the type of technology and the latest related tariffs.

Initially introduced for the commercial sector, the scheme was extended to domestic use in 2014. It is scheduled to end in March 2022 when it will be replaced by the Clean Heat Grant, which will start in April 2022.

You must first obtain an Energy Performance Certificate (EPC) assessing its energy efficiency and how it could improve, which is required for the RHI application.

Watersure Plus

We understand that paying bills can be a worry, particularly if you are struggling with money. Watersure Plus is an easy way to help manage your finances. It is available for all our household customers who meet certain criteria, whether you have a water meter or not and regardless of who sends you the bill. Watersure Plus is a Thames Water scheme that could cut your yearly bill by 50%. For more information please visit Watersure Plus 

Winter payments

The Winter Fuel Payment, Cold Weather Payment and Warm Homes Discount may help with your gas and electricity bills.

View Winter payments (pdf) for more details.

Other sources of advice

Further information on organisations who can offer advice (pdf) includes Age Concern, Citizens Advice, Energy Savings Trust and Energy Suppliers.