Energy efficiency and warm homes

Advice about how you can save money on your gas, electricity and water bills.

Domestic properties account for 27 per cent of overall carbon dioxide (CO2) emissions. Reducing carbon emissions not only helps tackle the climate emergency, but can also save you money through simple changes to become more energy efficient in your home.

Warmer Homes scheme

The Mayor of London has launched the Warmer Homes scheme to support Londoners through the cost of living crisis and energy crisis by making homes greener and warmer, reducing energy use and lowering energy bills whilst cutting carbon.

Eligible low-income homeowners and private tenants can receive grants of up to £25,000 to improve the heating, insulation and ventilation in their homes.

Find out more about the Warmer Homes scheme.

Green Doctors online and phone consultations

Struggling with your energy bills? Or know somebody that is? Green Doctors offer free telephone consultations to help residents save money on their household bills. This service is delivered by Groundwork London as part of the Green Doctor programme.  

Living in a cold home can make a range of health issues worse, including respiratory and circulatory problems. 

Green Doctors, who are certified and neutral energy advisers can:

  • help you understanding your heating system
  • explain how to make your home more energy efficient
  • tell you about Energy Saving Devices
  • offer impartial advice on switching fuel companies to save money
  • give you income support and debt advice
  • put you in touch with various services

For a free telephone consultation and more information call 0300 365 5003 or visit the Green Doctors website to register online.

The Warm Homes Discount

Have you checked to see if you are eligible for the warm homes discount?

This could save you up to £140 off your electricity bill.

You should qualify automatically if your name is on the bill and you were getting the Guarantee element of Pension credit by July this year.

If you don’t qualify automatically but are on a low income or receiving certain means tested benefits, check with your electricity supplier to see you are eligible and apply.

More information can be found here. The Warm Home Discount scheme.

Energy Company Obligation

The Energy Company Obligation is a new scheme, funded by energy suppliers. Eligible works include heating improvements and loft and cavity wall insulation for households on certain benefits or living in a low-income area. Funding can also be provided towards the cost of solid wall insulation to make this relatively expensive measure cost-effective.

Find out more about the Energy Company Obligation on the Simple Energy Advice website.

The Big London Energy Switch

Residents squeezed by rising gas and electricity costs could finally have some respite after H&F Council joined a collective purchasing scheme which has saved residents in other parts of the capital hundreds of pounds a year.

For more details or to register visit the following link: 

The Big London Energy Switch

The scheme is open several times a year. 

Alternatively you could use an OFGEM accredited energy switching site.

Citizen’s Advice also provide information and help through their website.

Solar panels – Smart Energy Guarantee (SEG)

The Smart Export Guarantee (SEG) came into effect on 1 January 2020 and is currently the only type of solar panel funding available in the UK.

The SEG enables small-scale low-carbon electricity generators to receive payments for the surplus energy they export back to the grid.

Although this is not a direct government grant, all licensed energy suppliers must now offer an export tariff to their customers. Those suppliers with over 150,000 customers are obligated to offer a tariff, while those with fewer can partake on a voluntary basis.

All homeowners with regular solar panel systems (up to 5MW capacity) are eligible under the SEG. In addition, the house must be fitted with a smart meter, in order to measure the exports. Most energy suppliers also offer a tariff for energy exported from solar battery storage systems.

Find out more about using solar energy on the Simple Energy Advice website.

Domestic and Non Domestic Renewable Heat Incentive (RHI)

The Renewable Heat Incentive is a government financial incentive to promote the use of renewable heat. The RHIs purpose is to encourage the switch from traditional to renewable heat technologies, such as solar thermal panels, biomass boilers, heat pumps and more, to reduce the country’s carbon emissions. It provides a 7-year long support for owners of such systems through quarterly cash payments, the amount of which depends on the type of technology and the latest related tariffs.

Initially introduced for the commercial sector, the scheme was extended to domestic use in 2014. It is scheduled to end in March 2022 when it will be replaced by the Clean Heat Grant, which will start in April 2022.

You must first obtain an Energy Performance Certificate (EPC) assessing its energy efficiency and how it could improve, which is required for the RHI application.

Watersure Plus

We understand that paying bills can be a worry, particularly if you are struggling with money. Watersure Plus is an easy way to help manage your finances. It is available for all our household customers who meet certain criteria, whether you have a water meter or not and regardless of who sends you the bill. Watersure Plus is a Thames Water scheme that could cut your yearly bill by 50%. For more information please visit Watersure Plus 

Winter payments

The Winter Fuel Payment, Cold Weather Payment and Warm Homes Discount may help with your gas and electricity bills.

Other sources of advice

Further information on organisations who can offer advice (pdf) includes Age Concern, Citizens Advice, Energy Savings Trust and Energy Suppliers.