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WaterHelp and WaterSure

Thames Water offers 2 schemes to help those finding it hard to pay their water bills.


Low-income households may be able to get a 50 per cent discount on their water bills through the WaterHelp scheme.

Qualifying households will need to have a total yearly income of less than £21,749.

You can find out more about how Thames Water assesses your income on the WaterHelp application form.

Find out more about WaterHelp.


If you’re on a water meter but find it hard to save water because you have a large family or water-dependent medical condition, you may be able to get your bills capped through the WaterSure scheme.

You can view the full eligibility criteria on the Thames Water website.

Find out more about WaterSure.

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