Helping residents through the rise in everyday living costs remains a priority at H&F.
We have a multi-million cost of living package of support. This package, and other support across the council has:
- provided free breakfasts in primary schools
- abolished home care charges for elderly and Disabled residents
- frozen or cut service charges across the council in real terms
- supported the local foodbank and local charities
- expanded advice services for anyone in need of extra support
- made more funding available to help prevent emergencies and crisis
- provided financial help to low income families with essential living costs.
We have built an alliance of support to help tackle the immediate and urgent needs in the borough – just as we did during the pandemic. We are working with residents, local businesses, third-sector organisations and others to find new ways to help people.
We are developing a Financial Inclusion Strategy with strategic partners to improve access to financial information, including debt advice, better access to affordable credit and financial services, and building residents' financial understanding and capability.
We have and will continue to host cost-of-living conferences, bringing partners together to find new ways of helping residents navigate this crisis.
We will maintain our close support for charities like the Hammersmith and Fulham Foodbank and the Nourish Hub. We will work with businesses and third-sector organisations to expand these schemes where they are most needed.
Household Support Fund
To support residents with the cost of living, H&F is distributing funds to local groups and residents in need from the Household Support Fund (HSF).
This funding has been made available by the government and is helping people in need with things such as energy bills and food. We're working with local charities, voluntary groups and partners to make sure we can get the right help to those who need it, at the right time.
Find out more about the Household Support Fund.
Frequently asked questions (FAQs)
You can find out more about the help and support available from the council on our cost-of-living FAQs page.
Contact us
How to contact the cost-of-living and welfare benefits team.
Cost-of-living support team
If you are a resident of Hammersmith & Fulham, the cost-of-living support team can help you to access support for the cost-of-living. The team can provide guidance and advice on services and support across the council and voluntary sector.
You can:
- get a fast response by sending us a message using our cost-of-living enquiry form.
- contact us on our free phone number 0800 917 6994. The line is open 8am to 6pm, Monday to Friday
- visit us at 145 King Street in Hammersmith, between 9am and 5pm, Monday to Friday
- email us at costoflivingteam@lbhf.gov.uk .
The cost-of-living helpline will be closed on Christmas Day, Boxing Day and New Year's Day. Opening hours on other days over the holiday are 9am to 5pm on 24, 27, 30, 31 December and 2, 3 January 2025. The walk in service will not be available at 145 King Street between 25 December and 1 January.
Or use our web assistant to help you find the information you need. You can ask for help from an advisor during office hours. See the speech icon in the bottom-right corner of the screen.
Welfare benefits team
Council tenants can contact the welfare benefits team by phone on 020 8753 5566 or email welfare.benefit@lbhf.gov.uk