View your council tax support or housing benefit account online via My Account

If you create a My Account and register your benefits account you can view details of your council tax support or housing benefit account online.

Go to My Account

Find out more about:

• Making a housing benefit or council tax support application
• Telling us about changes of address or circumstances
• Free school meals and school clothing grants
• Help paying (including local support payments and discretionary housing payments)

Contact us about your council tax support or benefit

• call 020 8753 6681 Monday – Friday, 9am to 5pm
• email benefits@lbhf.gov.uk for council tax support, housing benefit, free school meals and school clothing grants
• in person at 145 King Street, Hammersmith, W6 9XY - open Monday-Friday, 9am-5pm by appointment only. If you book an appointment online the first available dates will be presented to you - a 30 minute slot with a specialist officer - you can also cancel and re-book an appointment online
• book an appointment online
• Please ensure you bring relevant documentation with you - read about what you must take with you to the appointment.
• Your application or amendment will not be processed without the correct documents and will only result in a further appointment. If you are asked to supply extra information, up to 25 documents can be handed in at the 'drop off desk' 9am to 5pm Monday-Friday.

Contact us about the benefit cap

• H&F Link and Support team, 145-155 King Street, Hammersmith, W6 9XY
• hf.link@lbhf.gov.uk
• 0208 753 1587 Monday – Friday, 9am to 5pm to make an appointment or
• book an appointment online
• call the Government Department of Work and Pensions help line on 0845 605 7064.