View your council tax support/housing benefit account online via My Account

If you create a My Account and register your benefits account you can view details of your council tax support/housing benefit account online.

Go to My Account

Find out more about...

• Making a housing benefit/council tax support application
• Telling us about changes of address or circumstances
• Free school meals and school clothing grants
• Help paying (including local support payments and discretionary housing payments)

Benefit cap

For enquiries about the benefit cap please contact:

• H&F Link, 145-155 King Street, Hammersmith, W6 9XY
• call 020 8210 8200 to make an appointment or
• call the DWP help line on 0845 605 7064.

Contact us

• call 020 8753 6681 Monday – Friday, 9am to 5pm
• email benefits@lbhf.gov.uk for council tax support, housing benefit, free school meals and school clothing grants
• in person h&f Direct Centre 1st floor Town Hall Extension, King Street, London, W6 9JU - open Monday-Friday, 9am-5pm by appointment only. If you book an appointment online the first available dates will be presented to you - a 30 minute slot with a specialist officer - you can also cancel and re-book an appointment online
• book an appointment online
• Please ensure you bring relevant documentation with you - read about what you must take with you to the appointment.
• Your application / amendment will not be processed without the correct documents and will only result in a further appointment. If you are asked to supply extra information, up to 25 documents can be handed in at the 'drop off desk' 9am to 5pm Monday-Friday.