Contact us about council tax support or housing benefit

Council tax and housing benefit system maintenance

The council tax and housing benefit sections of My Account will be unavailable from 7am on Friday 31 March until Monday 3 April while we run an annual update.

Our phonelines remain open for general advice – find out more. We apologise for the inconvenience this will cause.

My Account

If you create a My Account and register your benefits account you can view details of your council tax support or housing benefit account online.

Visit My Account

Find out more about:

Contact us about your council tax support or benefit

  • call 020 8753 6681 Monday – Friday, 9am to 5pm
  • email for council tax support, housing benefit, free school meals and school clothing grants

Read about documentation you will need.

If your rent has increased recently and you need to let us know

Please send your scanned proof of the new amount and your name address and benefits number if known, by email to

Contact us about the benefit cap

Customer service centre

For more details about our contact centre please see customer service centre