Contact us about council tax support or housing benefit

View your council tax support or housing benefit account online via My Account

If you create a My Account and register your benefits account you can view details of your council tax support or housing benefit account online.

Go to My Account

Find out more about:

Contact us about your council tax support or benefit

  • call 020 8753 6681 Monday – Friday, 9am to 5pm
  • email for council tax support, housing benefit, free school meals and school clothing grants
  • in person at 145 King Street, Hammersmith, W6 9XY - open Monday-Friday, 9am-5pm by appointment only. If you book an appointment online the first available dates will be presented to you - a 30 minute slot with a specialist officer - you can also cancel and re-book an appointment online
  • book an appointment online
  • Please ensure you bring relevant documentation with you - read about what you must take with you to the appointment.
  • Your application or amendment will not be processed without the correct documents and will only result in a further appointment. If you are asked to supply extra information, up to 25 documents can be handed in at the 'drop off desk' 9am to 5pm Monday-Friday.

Contact us about the benefit cap

  • H&F Link and Support team, 145-155 King Street, Hammersmith, W6 9XY
  • 0208 753 1587 Monday – Friday, 9am to 5pm to make an appointment or
  • book an appointment online
  • call the Government Department of Work and Pensions help line on 0845 605 7064.
Want to stay connected with H&F? Sign-up to the council