Council tax support
If you are on a low income and need help to pay your council tax bill, then you may qualify for council tax support.
Find out if you qualify for council tax support by using our online application and calculator.
Use the online benefit application and calculator to:
- see how much housing benefit and council tax support you could get if you rent
- check and claim council tax support if you own your home
- find out if you're entitled to pension credit.
The calculation is based on the information you provide.
Universal Credit (UC) and council tax support are separate schemes and claiming UC does not automatically entitle you to council tax support. If you have recently claimed or been awarded UC and would like help with your council tax, please use the online benefit application and calculator to apply.
Discretionary housing payment
After receiving housing benefit, if you are still in financial difficulty due to a shortfall between your benefit entitlement and the rent you are charged, you can apply for a discretionary housing payment (DHP).
We will look closely at your personal circumstances and your finances, and may make an additional award of benefit if you are suffering hardship. This benefit is paid from a fixed annual fund and is a discretionary payment and is not awarded to everyone who claims it.
A discretionary housing benefit payment form is different to the form that you will have filled in when you first claimed housing or council tax benefit.
Local Support Payments
If you need help because of an emergency or a crisis you may be entitled to a Local Support Payment (LSP). You may also qualify if you need help to remain or settle in the community.
Normally the payments we award are usually furniture, white goods, or store vouchers.
In response to the coronavirus crisis, Hammersmith & Fulham Council is providing almost £2million of immediate financial support to help residents in need to meet basic living costs.
This support can be awarded as 2 week advance payment through the Local Support Scheme.
To be eligible to claim a Local Support Payment you have to:
- have applied for Universal Credit or Housing Benefit and are waiting for your claim to be determined
- live in Hammersmith & Fulham, or have been housed elsewhere by the council
- not have more than £1,000 savings, and not have had more than two LSPs in the last 12 months
If you think that you may be entitled to a payment you can apply online.
If you need further information about LSP, please call us on 020 7745 6464
Welfare benefits advice for council tenants
The H&F welfare benefits team provides welfare rights and debt advice to all council tenants.
If you would like help from the advice centres, get in touch:
OnePlace Hub offers free and impartial advice and support to help you manage your finances. See Helping you manage your money
Crosslight Debt Advice
Crosslight Debt Advice is an independent charity dedicated to helping local people manage and avoid money and debt problems. They have an experienced trained team committed to offering practical guidance free of charge to anyone, regardless of background. By appointment only, arranged by phone or email.
Citizens Advice Hammersmith & Fulham
For general advice services, including debt and welfare benefits advice.
For any new problem (except debt): 0300 330 1162 (10am-4pm)
- For new enquiries about Debt only 0800 808 5810 (10am to 5pm)
- If you are already being helped with a problem and you wish to contact your advisor: 020 7386 9068 (10am-3pm)
- Visit us at the Advice Centre – 338 Uxbridge Road, London W12 7LL.
- By post: Avonmore Library and Neighbourhood Centre, 7 North End Road, West Kensington, London W14 8TG.
105 Greyhound Road, London W6 8NJ
020 7386 9085
H&F Credit Union Limited
H&F Credit Union is a not-for-profit financial co-operative providing low-cost loans and an ethical place to save for everyone who lives or works in the borough.