Help paying

Council tax support

If you are on a low income and need help to pay your council tax bill, then you may qualify for council tax support. 

How to make a claim

Universal Credit (UC) and council tax support are separate schemes and claiming UC does not automatically entitle you to council tax support. If you have recently claimed or been awarded UC and would like help with your council tax, see How to make a claim to find out more. 

Discretionary housing payment

After receiving housing benefit, if you are still in financial difficulty due to a shortfall between your benefit entitlement and the rent you are charged, you can apply for a discretionary housing payment (DHP).

Find out more about DHP

Local Support Payments

If you need help because of an emergency or a crisis you may be entitled to a Local Support Payment (LSP). You may also qualify if you need help to remain or settle in the community. There is no automatic entitlement, this is a discretionary scheme and we base our decision on every individual case.  

Find out more about LSP

Welfare benefits advice for council tenants

The H&F welfare benefits team provides welfare rights and debt advice to all council tenants. 

Advice centres

If you would like help from the advice centres, get in touch:

OnePlace Hub

OnePlace Hub offers free and impartial advice and support to help you manage your finances. See Helping you manage your money

Crosslight Debt Advice

St Paul's Hammersmith, Queen Caroline Street, London, W6 9PJ
020 7052 0318
Visit the Crosslight Debt Advice website

Crosslight Debt Advice is an independent charity dedicated to helping local people manage and avoid money and debt problems. They have an experienced trained team committed to offering practical guidance free of charge to anyone, regardless of background. By appointment only, arranged by phone or email.

Citizens Advice Hammersmith & Fulham

Contact Citizens Advice H&F for free, confidential and impartial advice services, including debt and welfare benefits advice. 

  • For any new problem (except debt): 0300 330 1162 (Monday to Friday, 10am to 4pm)
  • For new enquiries about debt only 0800 808 5810 (10am to 5pm)
  • For a food bank voucher please call the Help Through Hardship dedicated service on 0808 208 2138 (Monday to Friday, 9am to 5pm)
  • Help to claim Universal Credit number 0800 144 8 444 (new claims only)
  • If you are already being helped with a problem and you wish to contact your advisor: 020 7386 9068 (10am to 3pm)

Visit the Citizens Advice H&F website to find out more about drop-in services at Avonmore Library and in Shepherds Bush.

Age Concern

105 Greyhound Road, London W6 8NJ
020 7386 9085

H&F Credit Union Limited

274 North End Road, London, SW6 1NJ
020 7471 2620 
Visit the London Plus Credit Union website

H&F Credit Union is a not-for-profit financial co-operative providing low-cost loans and an ethical place to save for everyone who lives or works in the borough.