Help paying

If you would like help from the advice centres, get in touch:

Crosslight Debt Advice at St Paul's Hammersmith, Queen Caroline Street, London, W6 9PJ:

Crosslight Debt Advice is an independent charity dedicated to helping local people manage and avoid money and debt problems. They have an experienced trained team committed to offering practical guidance free of charge to anyone, regardless of background. By appointment only, arranged by phone or email.

Hammersmith & Fulham Citizens Advice Bureau, The Advice Centre, 338 Uxbridge Road W12 7LL or Avonmore Library & Neighbourhood Centre, 7 North End Crescent W14 8TG

Age Concern, 105 Greyhound Road, London W6 8NJ,

H&F Credit Union Limited 274 North End Road, London, SW6 1NJ

H&F Credit Union is a not-for-profit financial co-operative providing low-cost loans and an ethical place to save for everyone who lives or works in the borough. http://londonpluscu.co.uk/

Financial assessment for discretionary housing payment

After receiving housing benefit, if you are still in financial difficulty due to a shortfall between your benefit entitlement and the rent you are charged, you can apply for a discretionary housing payment (DHP).

We will look closely at your personal circumstances and your finances, and may make an additional award of benefit if you are suffering hardship. This benefit is paid from a fixed annual fund and is a discretionary payment and is not awarded to everyone who claims it.

Discretionary Housing Benefit Payment application (pdf)

A discretionary housing benefit payment form is different to the form that you will have filled in when you first claimed housing or council tax benefit.

Discretionary housing payment policy June 2017 (pdf)

For more information please read our appeals and discretionary housing payment FAQs

Local Support Payments

If you need help because of an emergency or a crisis you may be entitled to a Local Support Payment (LSP).

You may also qualify if you need help to remain or settle in the community.

The payments we award are usually furniture, white goods, or store vouchers.

Before you can claim a Local Support Payment you have to:

  • be claiming a qualifying benefit, or about to claim one because you are leaving care or an institution such as hospital or prison
  • live in one of the boroughs listed above, or have been housed elsewhere by one of those boroughs
  • not have more than £1,000 savings, and not have had more than two LSPs in the last 12 months

If you think that you may be entitled to a payment you can apply here. You can apply online:

Local Support Payment Form

or call 020 7745 6464

If you do not qualify for a Local Support Payments, you may find alternatives on our help and advice page.

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