Victims of hate crime who wish to raise a formal case review can do so via our ASB Case review process. This is a formal case review process, introduced by the Anti-social Behaviour, Crime and Policing Act 2014 as a special measure intended to give victims and communities the right to request a review of their case and bring agencies together to take a joined up, problem-solving approach to find a solution.
The case review process can be used for reports of hate incidents, hate crime and ASB, if residents feel their case is not being effectively managed.
In the case of hate incidents and hate crimes, only a single incident is necessary to meet the threshold for an ASB case review to be conducted. This is above the statutory guidance and demonstrates our commitment to ensuring hate incidents and hate crimes are tackled effectively by all partner agencies.
Residents can request an ASB case review online at: Anti-social behaviour case review
The ASB Case Review does not replace the council's or other agencies' complaints policies and procedures. We aim to respond to all ASB cases to the satisfaction of tenants. However, if a tenant wishes to make a complaint, they can do so in line with our complaints policy, available on our website at: Formal corporate complaints.
We will learn from all case reviews and complaints, to continually improve our services.