Council leaseholders

Your leasehold

Understanding your lease, service charges, selling your property, sub-letting and other aspects of your leasehold.

Your service charge

How we work out your service charge and how to pay it. Plus major works, building insurance and other aspects of your service charge.

Major works

How we'll consult you before agreeing major works to your home and how to get help paying for major works.

Leaseholders’ forum

See how we are working with leaseholders to improve services and dates of the next leaseholders' forum.

Resident involvement

How to get involved in meetings to help make decisions about housing through our resident involvement programme.

Estate services

Information and guidance about estate services.

Repairs and maintenance

You can report a report by phone, online, in person or by making an appointment for repairs and maintenance.

Thames Water billing transfer

Thames Water billing transfer frequently asked questions

Alterations and improvements

If you'd like to carry out work at your home, find out more about alterations and improvements.

Your safety – fire, gas and asbestos

What to look out for and who to contact if you spot a problem with fire, gas and asbestos safety.

H&F Fire Safety Plus

Following the Grenfell Tower fire, we have launched new Fire Safety Plus measures across the borough.

Contact details

Get in touch with us by phone, email or face-to-face. If you have a complaint, a comment or a suggestion about our housing services, we want to hear from you.

Contact details