Repairs and maintenance

Reporting repairs

For council tenant’s and leaseholders, how to report something that needs fixing and how long it will take us to fix it.

What to expect from our contractors when we carry out repairs.

Description of tenants' responsibilities for housing repairs.

As a leaseholder, you are responsible for the internal parts of your home and individual services to it.

How to keep safe in your home and what we are doing to protect you.

How to pay your share if major works are needed such as replacing the roof or windows.

How to avoid condensation and mould in your home.

If you'd like to carry out work at your home, find out more about alterations and improvements.

Estate inspections take place where you live and help us to work with you to identify communal repairs and improvements.

Our Fire Safety Plus programme is about doing more than is required of us to keep you safe.

Fires from electrically powered scooters and bikes have caused eight deaths and at least 190 injuries in the UK since 2020.

The repairs handbook provides you with additional information on the maintenance and health and safety work that we regularly carry out.