The H&F Plan - 2023 to 2026 - We value our people

Published: 15 December 2023

To deliver this new plan, we need an organisation that is forward thinking, willing to pioneer new ideas, and is truly inclusive.

To achieve this, we will work collaboratively with our staff and our communities to foster a culture of continuous improvement amongst our workforce, to transform how we do things, and ensure ruthless financial efficiency in everything that we do.

Our staff share our ambitions for the borough and their work will be key to delivering this plan. They endeavour to model our values in providing services to residents, businesses, and partners and in how we interact with each other.

We have dedicated and hard-working staff who are proud to work for H&F and strive every day to deliver the very best for residents.

H&F Chief Executive Sharon Lea with staff of the Registrars service in Hammersmith.

We will need to focus our limited resources on the areas that bring positive change to residents and the borough. We need to have a positive culture and create the conditions to attract and retain the best staff.

We have engaged staff as part of the development of this plan and will continue to listen to and respond to their views on how we can make the borough and the council better.  

Our People Strategy sets out what we will do to enable our staff to fully utilise their potential and enrich our workforce by attracting new staff from a diverse talent pool, especially from our own borough, who share our values and who have the ability and motivation to achieve our vision.

Our workforce is one of our greatest assets and Our People Strategy sets out a clear commitment to develop and support our staff.

How we act

Our values have a big influence on how we act. We expect our workforce to be consistently acting on our values. Being clear on our values will ensure we’ll better understand why we do the things we do.

How we act defines who we are.

Fair

We treat everyone with compassion, dignity, and fairness. We value the views and opinion of others and promote benefits and equitable opportunities for all.

Caring

We care about our borough and doing things well. We focus on standards and continuous improvement, learning from our mistakes and celebrating success.

Collaborative

We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.

Driven

We will only settle for the very best. We seek to continually improve and put our residents, colleagues, customers and businesses at the heart of everything we do.

Developing our workforce

We know what our workforce requires of us and in return we are committed to maximising their full potential through programmes designed to support wellbeing, continuous learning and development and opportunities for internal progression.

We will develop an engaged and motivated workforce through inclusion, recognition and great communication, and provide safe spaces for voices to be heard and listened to and acted upon.

We will embed a coaching and mentoring culture across H&F to provide opportunities to develop and enhance skills, expertise and knowledge to help improve the services we deliver.

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