Towing and vehicle removal

Has your vehicle been towed away? Find out how to get it back.

If you think we have removed your vehicle, call us on 020 7371 5678 to check. Our opening hours are Monday to Friday 9am to 5pm, except for bank holidays.

TRACE is the towed vehicle tracing service, run by London Councils for anyone whose vehicle may have been towed away for illegal parking by any council in London. The web service is available 24 hours a day, 365 days a year. TRACE will advise which pound the vehicle has been moved to and provide information on the procedure for release.

You can also contact TRACE Customer Services Helpdesk if you have any questions or if you cannot access the service online on our Freephone telephone number:

0300 077 0100

If we have removed the vehicle, we will have taken it to our car pound.

If your car has been clamped, click this link

Lots Road car pound

Lots Road Car Pound, 63 Lots Road, London, SW10 0RN (by the entrance to Chelsea Harbour). Contact number 0207 351 1203

Normal opening hours are from 7am to midnight, Monday to Saturday (including bank holidays) and 8am to 6pm on Sundays.

The nearest Underground station is Fulham Broadway, which is on the Wimbledon branch of the District Line and is about a 15 minute walk away. Imperial Wharf (Overground station) is about a 5 minute walk away.

The C3 bus route stops near the car pound.

Car pound opening hours over Christmas and New Year

24, 26, 31, December 2023 and 1 January 2023 - 8am to 6pm. 

The car pound is closed on Christmas Day.

Fees and charges

Before you can collect your car from the pound, you must pay the removal fee, penalty charge and any storage fees.

You have to pay these fees at the car pound in person. You cannot pay by phone or online.

You can pay with a Mastercard, Visa Credit, Visa Debit, Maestro or Solo card. We don't accept cash or cheque payments.

The removal fee is £200.

The penalty charge payable will be either:

  • £130 (£65 if paid within the first 14 days) for a ‘more serious’ contravention
  • £80 (£40 if paid within the first 14 days) for a ‘less serious’ contravention.

Storage fees are £40 per day (or part day) and start to apply if you don’t collect your vehicle either on the day it was removed, or the day after it was removed.

To collect your vehicle, you will normally need to provide two proofs of identification, both showing your name and address. The name and address on both documents must be the same.

We advise that you take your vehicle registration document and a recent household bill (not more than three months old).

We reserve the right to require additional proof of identification before releasing a vehicle in certain circumstances.

Appeal against removal (representation)

If you would like to challenge the penalty charge notice and the removal of your vehicle, you must first collect (and pay for) your vehicle.

Once you have done this, write to:

LBHF Parking Services 
PO Box 4666 
BN11 9FY

You must do this within 28 days of collecting your vehicle. We will consider your appeal and respond formally to you within 56 days.

If we agree to accept your appeal, we will write to you and refund the charges.

If we do not agree with your appeal, we will send you a 'Notice of Rejection of Representation'.

This will explain our reasons, and will also explain your right to appeal against the decision to an independent adjudicator. We will send you an appeal form with the Notice of Rejection letter.


We do not wheel-clamp in this borough. You may get clamped by bailiffs if you have unpaid parking fines or other debts owed to us or to other authorities, or by agents acting on behalf of other agencies, such as the DVLA.

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