Contact us about parking permits

Our customer service centre is closed

Our customer service centre is closed until further notice due to the coronavirus. For more details about our contact centre please see customer service centre

For service updates and help see Coronavirus (COVID-19): information and advice

How to apply

How to apply for or renew residents' parking permits

Processing times for parking permits

Sorry, we are experiencing some delays with our processing times for parking permit applications. 

Recently submitted requests

If you have recently submitted a request via email for a new application, renewal or replacement permit we are currently processing this request and you will receive confirmation of your permit as soon as the process is completed. There is a delay on some permits at this time and we are working hard to process all applications. Please see below for the current status update. Permits are processed in date received order.

For any new applications, renewals or replacement requests made more than 21 working days ago we are prioritising these requests. 

If your permit is required as an emergency please contact us, this will ensure we can prioritise your request over the phone. You can contact us on 020 8753 6681 Monday to Friday 9am to 5pm

For any new applications, renewals or replacement requests made in the last 20 days or less we are currently processing these requests in date order and you will receive your permit within 10-15 working days. There is no need to contact us. If it has been more than 15 working days since your application you can email us at parkingpermits@lbhf.gov.ukIf possible, please add the date or the original request in the email subject heading so we can locate your email quickly.

New requests

For new applications, replacement, refunds and change of address or vehicle, please scan your completed permit application form and supporting documents and attach them to an email to parkingpermits@lbhf.gov.uk. Please include your phone number so that we can call you for payment. 

New requests will be dealt with within 10-15 working days. Please ensure the form is completed in full and all the details are clear, once sent there is no need to contact us for an update we will be processing your applications in date received order.

Parking permit application forms

How to pay

By credit / debit card – if you are sending your application by email or post, please ensure that a contact telephone number is included on the form so that we can call you for payment.

By cheque or postal order – please make cheques or postal orders payable to London Borough of Hammersmith & Fulham. Please ensure that your name, address and vehicle registration are written on the back of the cheque.

Contact us

Resident and business permits

  • 020 8753 6681 Monday to Friday 9am to 5pm
  • parkingpermits@lbhf.gov.uk
  • write to: H&F Direct, Pay and Park (AT), PO Box 60820, London, W6 9UZ

Visitor permits

Information about visitor permits.

Registration

For enquiries on registering for a visitor permit, please call us on 020 7371 5678.

Payments

Once you have registered and your permit application has been approved you can book and pay for visitor parking sessions:

All other enquiries, including password resets

Further questions about parking permits