Roads, bridges and pavements
Reporting emergencies outside office hours
If you need to report an emergency outside office hours such as a road collapse, dangerous pothole, knocked down lamp column, missing manhole cover or fallen tree, please do not report it online. See our emergency out-of-hours information for our emergency contact details.
If it's not an emergency or you are reporting a problem between 9am and 5pm Monday to Friday, please use the online reporting facility.
Pavements and potholes
Dangerous pavement, potholes in the road? Report it online via My Account:
There are two exceptions:
- we don’t repair privately-owned pavements or forecourts
- Transport for London (TfL) is responsible for pavements along the following roads: Westway, Great West Road, Hammersmith Flyover, Talgarth Road, West Cromwell Road, A3220 (formally M41 West Cross Route). Report a pavement problem to TfL.
During special events we use temporary measures to manage traffic and parking. We work with event organisers and the emergency services to make sure everything runs smoothly, and to prevent accidents.
Speed limits in the borough
Sections of main roads in our three, busy town centres have a 20mph speed limit. This map shows the current speed limits on H&F’s roads.
Road markings and signs
Problem with a road marking or a road sign in the borough?
Road signs tell drivers, cyclists and pedestrians about changes to the road layout ahead and if there are any restrictions.
The Department for Transport designs the signs we use. They help us and the police enforce laws set by Parliament.
Red routes are the responsibility of Transport for London.
Bridges and subways
Problem with a bridge, subway or river wall?
Contact us at email@example.com
We are responsible for:
- Hammersmith Bridge
- Mitre Bridge
- North Approach structure on Scrubs Lane
- Addison Gardens Bridge
- Hythe Road Canal Footbridge
We inspect bridges and structures every year, with a more detailed inspection every six years.
Dropped kerbs and crossovers
We build dropped kerbs at pedestrian crossings to help reduce accidents when people step on to or off the pavement. If you think a section of public pavement needs a dropped kerb, please email firstname.lastname@example.org.
We build crossovers across pavements to allow vehicles in and out of private forecourts. This helps prevent damage to vehicles and the pavement. We will build a crossover for access to your forecourt if you pay for its construction (subject to planning approval and other highway considerations).
When we receive an application, we inspect the site to see if a crossover would cause an obstruction, a risk to other people, or increase parking stress. If your application is successful, we’ll send you an estimate of the cost.
We charge an administration fee of £158 to process the application whether or not it is successful.
Drains and gullies
Report a problem with a council drain or gully:
We maintain drains and gullies on the borough’s public roads and pavements. If you tell us about a blocked gully, we usually clear it within 7 days unless there’s a more serious problem, which may take longer to fix. As part of our routine maintenance, we clean all gullies every year.
Drainage problems in private properties
If your neighbour has a blocked or broken drain causing bad smells, a sewage leak or foul waste illegally entering the fresh water system, we can serve a legal notice on that person to make them repair it.
Thames Water is responsible for fixing blocked drains and other drainage problems in private properties as well as burst water mains and pipes.
To report a problem with private drains, water pipes and sewers, please visit the Thames Water website.
If you tell us about a broken street light, we normally repair it within five working days. Our night scouts then check the light is working.
The night scouts patrol each street in the borough every:
- 10 working days for main roads
- 10 working days for residential roads during winter months
- 20 working days for residential roads during summer months.
As part of our improvement programme, we are replacing worn-out street light columns. We base this on structural testing and visual checks.
Columns usually last for 25 years. We replace them with our standard steel column and modern, energy-efficient, white-light street lamp to meet current British lighting standards.
Transport for London owns and runs all London traffic signals. Report a problem with traffic lights.
Construction logistic plans (CLPs)
Where significant development is taking place in the borough we require developers to produce a Construction logistics plan (CLP)
Obstructed roads and pavements
Report the obstruction online:
To report any street scene issue, including obstructions, call us on the Cleaner Greener hotline 020 8753 1100 or email on email@example.com.
The street scene enforcement team deals with any highway obstruction including:
- advertising boards
- abandoned barriers and cones
- building materials
- abandoned bicycles, trolleys (supermarket & post office)
- goods displayed outside shops
- tables and chairs outside cafes and shops
Contact the street scene enforcement team who will visit and give notice for items to be removed.
We usually give the people responsible one day to remove the items but in some cases where there are large items they may be given longer. This is at our discretion.
If the items are not removed within the given time, we remove them and dispose of them.
Information about traffic management during special events and football matches.
Highways insurance claims
If you have had an accident or injury as a result of a defect on our roads or pavements, you may want to make a claim against our insurance policy.
Find out how to get new or private roads ‘adopted’ by the council.
Report problems with street furniture such as bollards, signs, seats or trees.