Missed or delayed repair appointment
If your repairs appointment is arranged and there is no attendance by the repair's operative, contact us by phone straight away so we can resolve this issue. You can call us about missed appointments on 0800 023 4499.
If your repair is taking longer than expected or delayed, you can call the repairs customer service centre on 0800 023 4499. For reference, our repairs timescales are:
- 24 hours for emergency repairs, e.g. where there is a loss of power, no working toilet in the home, no heating or hot water, if a communal door entry is not working, or there are broken windows that we need to make safe.
- Within 20 days for routine or non-emergency repairs
Read our repairs policy for full information on timescales.
Housing policies
We encourage you to view our housing policies to understand how we will deliver services and respond to issues.
Housing register reviews
If you disagree with a decision about your housing register application or banding, you have the right to request a review.
To request a review, you must have received a decision letter with a reference number. Reviews typically only change if your situation has significantly changed. The process may take several months.
You must submit a review request within 21 days of the letter date, including a detailed statement explaining why the decision is unreasonable. You can email your request to housing.reviews@lbhf.gov.uk with your housing register number.
Temporary accommodation and homelessness
If you're unhappy with the suitability of your temporary accommodation offer, or a decision made on your homeless application, you should contact your temporary accommodation officer or homelessness casework to request a review of this decision.
Noise nuisance
If you are experiencing a noise issue with a neighbour, please report it to our noise nuisance team.
Some noise nuisance can be considered anti-social behaviour, like repeated late-night music or shouting, especially if it is targeted at a neighbour. This should be reported as anti-social behaviour (ASB) so we can investigate and triage it.
Things like footsteps, walking, or doors closing, or children playing during reasonable hours, will not be treated as ASB. When we receive a report about this, we will try to help neighbours reach an agreement.
Contact housing
If you need to contact us about an issue not listed here, you can contact the right department by visiting out housing contact page.