Problems, feedback and complaints

Housing queries

Quick ways to resolve common housing issues, like missed repairs appointments or housing register review.

Anti-social behaviour

Information and advice on how to deal with anti-social behaviour.

Send us a comment or general enquiry

If you would like to comment on a service or provide feedback, please let us know.

Children's services complaints

We want to offer the right services and encourage people to ask for our help. However, if we get things wrong we want to hear about it so that we can put things right.

Adult social care complaints

How to make a compliant about adult social care and our process in dealing with the complaint.

School complaints procedure

What you can do if you are unhappy about something that has happened at your child's school.

Complaints about fraud

About the Corporate Anti-Fraud Service and how it protects the council against internal and external fraud and corruption.

Complaints about councillors

How to make a complaint about a councillor and information about the procedure.

Making a liability claim against the council

How to make a employer’s liability claim, public liability claim, highways claim or buildings insurance claim.

Compliments and feedback

Please let us know if we have exceeded your expectations, we will make sure that your messages get to the staff involved.

Make a formal complaint

We strive to deliver excellent service to everyone. However, if something goes wrong, we want to hear about it so we can make it right.

Complaints policies

We are aware that some of these files are not properly accessible. If you need any help accessing the informtion in these documents, please contact residentexpteam@lbhf.gov.uk